AeroLeads people directory · profile
Richard J. Pack Email & Phone Number
Vice President Call Center Operations
at
AAA Mountain West Group
1 work email found
@awdms.com
1 phone found area 415
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President Call Center Operations
Location
Salt Lake City, Utah, United States
Company size
Who is Richard J. Pack? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Richard J. Pack is listed as Vice President Call Center Operations at AAA Mountain West Group, a company with 3367 employees, based in Salt Lake City, Utah, United States. AeroLeads shows a work email signal at awdms.com, phone signal with area code 415, and a matched LinkedIn profile for Richard J. Pack.
Richard J. Pack previously worked as Vice President Call Center Operations at Aaa Northern California, Nevada & Utah and Independent Consultant at Sugarless Sensations. Richard J. Pack holds Mba, Business Administration And Management, General from University Of Phoenix.
Company email context
Email format at AAA Mountain West Group
This section adds company-level context without repeating Richard J. Pack's masked contact details.
{first_initial}{last}@awdms.com
86% confidence
AeroLeads found 1 current-domain work email signal for Richard J. Pack. Compare company email patterns before reaching out.
Profile bio
About Richard J. Pack
My leadership philosophy is very simple. Any company can replicate processes, technology, assets, and even a product. A human being, however, cannot be replicated. A highly motivated and skilled employee that wishes to stay with your organization is GOLD! If you attract and retain the best of all employees, you will have the best of all organizations. This is never easy, but my strategic efforts to accomplish this goal have resulted in repeatable success in account performance, raving fan customer and employee loyalty as well as high operational precision. Coupled with my senior leadership experience in Call Centers and Business Operations, my strong background in process improvement and data analytics (with a certification in Six Sigma as a Black Belt), have allowed me to acquire a unique skill set to effectively and efficiently yield high gain results. I have personally led many successful multi-million dollar projects and raised the bar in metrics-based performance, ROI and satisfaction across the board. A highlight of some accomplishments are…Received the highest employee satisfaction ratings in an employee satisfaction company survey across my entire department, of which the company reached out to me for sharing of best practices to deploy across their own departmentsRamping up an entire Business Process Outsource Call Center with as many as 1,200 employees 75 days ahead of schedule and during the process improving customer quality by 20% and maintaining employee retention of 99.6%Increased first case resolution from 76% to 98% in just 3 months, nearly eliminating unnecessary repeat calls to the support teamSuccessfully improved the customer contract modification process and reduced turnaround time from 6.7 to 1.2 days resulting in a bottom-line benefit of $1.9MM
Listed skills include Services, Consumer Services, and Support.
Current workplace
Richard J. Pack's current company
Company context helps verify the profile and gives searchers a useful next step.
Aaa Mountain West Group
8 roles
Richard J. Pack work experience
A career timeline built from the work history available for this profile.
Vice President Call Center Operations
Current
Jan 2020 - Present
Independent Consultant
Sugarless Sensations
Consulting for a start up organization to scale their operations, product marketing and online presence
Oct 2019 - Dec 2019
Vice President/Senior Director - Support & Business Operations
Hired to assist this startup organization to expand their footprint in Salt Lake City to support 900 therapists and 500 school districts nationwide. Built their technical support organization from the ground up. Oversaw their contact center, a geographically distributed Implementation & training department, the project management office, learning &.
Jan 2016 - Oct 2019
Client Strategy & Analytics Senior Support Manager
Lead a high performing technical support and customer web experience team, across multiple locations, servicing over 5,000 healthcare organizations. Create process and policy and unify the team on those operational procedures across the multiple call centers. Responsible for creating and executing the entire strategic plan for the support services team..
Apr 2012 - Jan 2016
Lean Six Sigma Black Belt
Act as a leader in the quality process. Understood teamwork and was able to effectively influence, motivate and get along with others. Strong change advocate who pursued organizational change without upsetting employees. Responsible for communicating effectively as a trainer, coach, and mentor. Worked across all levels of the organization and was able to.
Apr 2010 - Apr 2012
Client Support Manager
Support Manager overseeing a highly skilled technical team located across multiple service centers. Worked directly with Product Line managers to identify product improvements and shared customer feedback. Responsible for training, productivity improvements, reporting, analytics, customer satisfaction, employee development and satisfaction
Apr 2006 - Jun 2010
Director Of Support
Convergys
Lead, inspired and unified large teams, across multiple support centers, for our top tiered customers such as United States Postal Service, Mattel Toys, Clairol, Daimler Chrysler and San Diego Gas & Electric. Directly responsible for 15 direct reports with up to 75 supervisors and 1,500 call center agents. Responsible for all workforce management activity.
Jun 2001 - Apr 2006
2 education records
Richard J. Pack education
Mba, Business Administration And Management, General
B.S., Marketing, Business
FAQ
Frequently asked questions about Richard J. Pack
Quick answers generated from the profile data available on this page.
What company does Richard J. Pack work for?
Richard J. Pack works for AAA Mountain West Group.
What is Richard J. Pack's role at AAA Mountain West Group?
Richard J. Pack is listed as Vice President Call Center Operations at AAA Mountain West Group.
What is Richard J. Pack's email address?
AeroLeads has found 1 work email signal at @awdms.com for Richard J. Pack at AAA Mountain West Group.
What is Richard J. Pack's phone number?
AeroLeads has found 1 phone signal(s) with area code 415 for Richard J. Pack at AAA Mountain West Group.
Where is Richard J. Pack based?
Richard J. Pack is based in Salt Lake City, Utah, United States while working with AAA Mountain West Group.
What companies has Richard J. Pack worked for?
Richard J. Pack has worked for Aaa Mountain West Group, Aaa Northern California, Nevada & Utah, Sugarless Sensations, Presencelearning, and 3M Health Information Systems.
How can I contact Richard J. Pack?
You can use AeroLeads to view verified contact signals for Richard J. Pack at AAA Mountain West Group, including work email, phone, and LinkedIn data when available.
What schools did Richard J. Pack attend?
Richard J. Pack holds Mba, Business Administration And Management, General from University Of Phoenix.
What skills is Richard J. Pack known for?
Richard J. Pack is listed with skills including Services, Consumer Services, and Support.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial