Richard West Email & Phone Number

• Played a pivotal role in a large-scale global transformation project with a budget exceeding $100 million.
• Established and managed the Risk, Assumptions, Issues, and Dependencies (RAID) processes, collaborating with project managers across the program to identify, assess, and mitigate project risks.
• Led data collection efforts and facilitated the production of comprehensive weekly status report packs, crucial for the Program Director's updates to the Executive and… Show more Played a pivotal role in a large-scale.
• Led data collection efforts and facilitated the production of comprehensive weekly status report packs, crucial for the Program Director's updates to the Executive and C-suite.
• Tracked and managed the financial aspects of the budget, ensuring alignment with forecasts, burn rates, and overall financial goals.
• Demonstrated versatility by swiftly transitioning into a Junior Project Manager role, tasked with rejuvenating a struggling Business as Usual (BAU) service line.

• Analysis of customer requirements and interpreting them to create value-focused proposals to ensure delivery of their needs
• Identification of suitable hardware and/or managed services, taking end to end ownership of delivery including project planning, RAID management, commercial onboarding, raising POs and invoicing
• Attending project meetings, recording notes and adapting to the everchanging environment to safeguard the project’s health
• Planning and arranging engineering and… Show more
• Planning and arranging engineering and maintenance windows, overseeing installations and communications to deliver client setups with minimal disruption to day-to-day operations
• Working with suppliers and other project managers when required to understand latest project updates, updating core project management artefacts such as RAID logs and project plans

London, United Kingdom

• Leading a team of 4 Account Managers to deliver technology and communications packages to help our customers achieve their strategic goals within a highly secure managed network
• Working closely with the Commercial Director to improve customer satisfaction through surveys, weekly meetings and employee incentives
• Carrying out team appraisals
• Conducting performance management with team members
• Working to increase sales figures by implementing varied monthly sales initiatives… Show more
• Working to increase sales figures by implementing varied monthly sales initiatives

London, United Kingdom

• Managing a portfolio of 23 business centres; billing up to £4 million in annual revenue
• Advising SMEs on improving productivity
• Selling and delivering next-generation telecommunication services
• Building and maintaining strong relationships through account management
• Working with the engineering team to resolve customer’s technical issues quickly
• Understanding the customer’s requirements through data collection

Midhurst, West Sussex

• Responsible for setting up the fields at Cowdray Park Polo Club and The Marquess of Milford Haven’s Polo Ground
• Assisting umpires during match play
• Polo Official at the St. Regis International Test Match, Jaeger-LeCoultre Tournament Series and the Veuve Clicquot Gold Cup for the British Open Championships
• Training new recruits at the beginning of the season

Evesham, Worcestershire

• Level 2 Hygiene Award achieved
• Assist tutors in teaching students attending the school
• Cooking and testing new recipes for the new Chalet Cook Book

Selva Val Gardena, Italy

• In charge of a professional kitchen, cooking for up to 27 guests every night
• Team leader of chalet assistants ensuring excellent service
• Assignment cut short due to ski injury

Haslemere, Surrey

Haslemere, Surrey

• Training periods in: Front of house, conference and banqueting, restaurant, reception, kitchen, spa, office administration, Reslynx computer software, MS Office software and housekeeping
• Assisted with management of larger social events within function rooms
• Entrusted with overseeing setting up and running of regular weekly events.
• Made redundant during downsizing

Bachelor Of Arts (Ba) (Hons), Environmental Management

Activities and Societies: Leeds Snowriders Film Society EnviroSoc Hockey

Geography, Business Studies, Economics