Richard White Email & Phone Number

Drammen, Viken, No

Oslo, Norway

Establishment, implementation and continuous improvement of end-user support and IT operations processes and systems.

Oslo, Oslo, Norway

Key contributor to establishing GSD through onshoring the function Service manager for the 19-person strong Global Service Desk operating out of 5 countries Global Process Lead for Incident, Critical Incident and Problem Management. IT CritSit Manager coordinating ad hoc cross functional teams in stressful situations Creator and presenter of multiple training materials targeting cross-functional teams across Technology System Manager for ServiceNow responsible for platform Operation and Development

Oslo

PRINCE2 certification

Oslo Area, Norway

Planning and implementation of buildings conversion and rental projects, including budgeting and negotiation with financiers and project management towards suppliers.Result: New rental unit whose income pays the mortgage for whole house. New project started that is projected to become profitable by summer 2017, and a bank that continues to finance purchases projects although I do not have fixed employment.

Oslo Area, Norway

My team had responsibility for function and development of the core tools and applications used across the Group. Managing internal and external service providers. Establishing and driving IT strategy to establish more flexible and agile sets of business driven solutions.

Høvik

I was the primary liaison in the IT organisation for Business Assurance and Corporate units in DNV headquarters. As the representative of the CIO and the entire IT organisation my role was to ensure a close match between technical capabilities and business requirements, both strategic and tactical. My work on the 2013 IT Tactical plan for Business Assurance was a key factor in my transition to Business Assurance in late 2012.

Høvik

Responsible for first line IT Support Services to all of DNV, 24/5, I oversaw the growth of the service desk function from multiple semi-autonomous units to the single centralised function of today. With up to 20 direct reports and a virtual team up to 20 more, I consistently received excellent feedback in the annual People Engagement Process survey about my leadership performance. I had responsibility for all of the services for which my team is one of many providers. A significant part of my management effort was spent outside my own line. In 2009, in response to the Financial Crisis I was a key contributor to the reorganisation that established a service centre in Poland.

London, United Kingdom

Functional Lead for IT Support delivered from five locations in three countries.

General administative and logisitcal support for an international team. Operation and development of HR and logistics databases.

Responsible for administrative processes in support of pre-sales, sales and customer services. Functional lead for the administration team.

Sultanate Of Oman

Ma, Psychology, Arabic

Activities and Societies: Athletics Union Governing Board member Aikido Club Instructor, Captain, Treasurer

Business Leadership, Mindful Leaderhsip And General Business Administration And Management