Richard E. Email & Phone Number

Toronto, Ontario, Canada

Primary point of contact addressing specific community partner and provider program queries, utilizing distinct value-added communicative tools, focusing on education, supporting confidence, and ensuring compliance. Maintain service manager oversight, creating daily, bi-weekly, and monthly reporting to Toronto Community Housing and Toronto Seniors Housing corporations, effective at coordinating program service delivery, and assessing vacancy outcomes. Piloted the 6-month soft… Show more Primary point of contact addressing specific community partner and provider program queries, utilizing distinct value-added communicative tools, focusing on education, supporting confidence, and ensuring compliance. Maintain service manager oversight, creating daily, bi-weekly, and monthly reporting to Toronto Community Housing and Toronto Seniors Housing corporations, effective at coordinating program service delivery, and assessing vacancy outcomes. Piloted the 6-month soft launch of the Single-Offer Rule compliance, overseeing quality of service delivery, assessing its objective, undertaking the reinstatement of households to the centralized waiting list, and assuring clients, the City and its partners’ that mutual interest align with policy outcomes and primary objectives. Design and operationalize progressive changes in performance management, implementing a variety of change management tools, knowledge of data collection and analysis methodologies, leveraging staff service level compliance, increasing average closing of service tickets, and maintaining a high level of quality assurance.Facilitate 50 public relations workshops at the Toronto Reference Library as part of the Housing Secretariat city wide registration campaign to motivate user experience among new and existing applicants, building and maintaining relationships with community partners, and identify necessary operational policy revisions and development.Manage supervisory level correspondence orally and in writing as it relates to divisional and legislative guidelines and policies, current trends and evolving issues, generating material accessed by 50K – 70K households, key stakeholders, government agencies, community partners and clients weekly. Show less

Toronto, Ontario, Canada

Contribute and collaborate administrative activities, program development, communications, and training support, vital to the housing initiatives delivered by Housing Stability Services.Training coordinator, onboarding 400 partner and 400 provider users into RENTCafé, ensuring appropriate service agreement requirements were satisfied, appropriate access granted, and user obligations were sustained. Vacancy Review administrator, bi-weekly communicating a series of reminders and… Show more Contribute and collaborate administrative activities, program development, communications, and training support, vital to the housing initiatives delivered by Housing Stability Services.Training coordinator, onboarding 400 partner and 400 provider users into RENTCafé, ensuring appropriate service agreement requirements were satisfied, appropriate access granted, and user obligations were sustained. Vacancy Review administrator, bi-weekly communicating a series of reminders and guidelines, monitoring, and evaluating the submission of housing provider vacancies in Choice-Based, conveying outcomes and conflicts, promoting recommendations, resolutions and displaying visible support to corporations, co-ops, and non-profit housing representatives.Represent Cycle Management and Housing Secretariat on stakeholder advisory groups, external communities, and internal collaborative management teams, focusing on reporting and assessment of housing programs.Managed administrative activities associated with institutional operations and organizational development, working effectively with electronic spreadsheets, word processing, and presentation software, gathering and coordinating information from various sources, within and outside the Division, to elevate the reporting and assessment of the Choice-Based program. Show less

Toronto, Canada Area

Conduct presentations on the Portable Housing Benefit Program to eligible applicants, preparing, processing and composing documents, liaising with the Ministry of Finance, reporting statistical summaries, acting as a point of contact to all community groups, and interested applicantsAccept request for special priority reviews, scheduling, attending and assisting an independent panel with in person sessions, recording final panel decisions and communicating outcome of review to… Show more Conduct presentations on the Portable Housing Benefit Program to eligible applicants, preparing, processing and composing documents, liaising with the Ministry of Finance, reporting statistical summaries, acting as a point of contact to all community groups, and interested applicantsAccept request for special priority reviews, scheduling, attending and assisting an independent panel with in person sessions, recording final panel decisions and communicating outcome of review to applicantReceive Rent Geared to Income applications, accompanying documents and forms from greater public, organizing content related to client preference and necessities. Evaluate the efficiency of Access to Housing online user interface, most notably areas of written web content, user friendliness, optimization and simplifications.Support in the detail, remodeling of daily printed content to the public, analyzing and omitting appropriate material with regards to applicant status. Show less

Toronto, Canada Area

• Receive and process business applications, documents and forms for accuracy and conformity with regulations, policy and procedures, in accordance to Chapter 545/546 of the by-law, identifying issues, communicating outstanding or incorrect items, addressing a variety of inquiries, recommending sound resolution.• Prepare training material for new staff conceptualizing operational process, systems and data requirements.• Preserve personnel and incorporated information in accordance to… Show more • Receive and process business applications, documents and forms for accuracy and conformity with regulations, policy and procedures, in accordance to Chapter 545/546 of the by-law, identifying issues, communicating outstanding or incorrect items, addressing a variety of inquiries, recommending sound resolution.• Prepare training material for new staff conceptualizing operational process, systems and data requirements.• Preserve personnel and incorporated information in accordance to records management, extracting various records and documents based within a manual or computerized retrieval system.• Talking to multi-stakeholder clients within the Taxi industry and vehicle related operations Show less

Toronto, Canada Area

Maintain sophisticated real time automated systems (ICON, DAR) computing and calculating vital monetary data rapidly, accurate to financial public payment processes.Transcribing minutes of court sessions presiding over firm rules of court conduct, employing a broad knowledge of legal terms and offences in accordance to the Provincial Offences Act.Preparing, researching, and maintaining documents and reports, applying keyboarding speed and skill.Scheduling adjourned… Show more Maintain sophisticated real time automated systems (ICON, DAR) computing and calculating vital monetary data rapidly, accurate to financial public payment processes.Transcribing minutes of court sessions presiding over firm rules of court conduct, employing a broad knowledge of legal terms and offences in accordance to the Provincial Offences Act.Preparing, researching, and maintaining documents and reports, applying keyboarding speed and skill.Scheduling adjourned hearings, retrieving reports and follow up actions.Drafting and signing of legal Bench Summons, Warrants and finalized Notices of Offences. Show less

Toronto, Canada Area

• Established a statistical process with use of complex Excel worksheets, identifying and tabulating information monitoring trends of 600+ Long Term Care Homes in their respective regions, monitoring trends, assuring various milestones were on course, and objectives were achieved.• Drafts analytical correspondence, inputting, updating and maintaining data flow analysis, formatting documents, reports, charts, statistical summaries and presentation of relevant material.• Respond to… Show more • Established a statistical process with use of complex Excel worksheets, identifying and tabulating information monitoring trends of 600+ Long Term Care Homes in their respective regions, monitoring trends, assuring various milestones were on course, and objectives were achieved.• Drafts analytical correspondence, inputting, updating and maintaining data flow analysis, formatting documents, reports, charts, statistical summaries and presentation of relevant material.• Respond to inquiries from clients, and staff of various Long Term Care Homes with respect to the elicitation and implementation of the CIHI Policy Agreement, and CIHI Access Codes. • Investigate, reconcile and update large volumes of data flow across database networks linked with Excel worksheets.• Successfully led in the presentation of directing 2 years of submissions to future Health Data operations both in writing and orally. Show less

Toronto, Canada Area

• Organization of meeting rooms and conference facilities for daily arbitration and mediation hearings• Photocopying, filing, faxing various confidential company, clientele documents, and transcript order forms• Coordinates meeting rooms, manage office supplies, bookings and special requirements for meetings, attending meeting, transcribing minutes

Toronto, Canada Area

• Assistant to a CIBC Wood Gundy Investment Advisor, handling phones, responding to customer inquiries regarding rates, policies and procedures via e-mail or telephone• Performed outgoing calls to potential and current investors in an effort to promote the services of Wood Gundy• Assist in the creating investment presentations and graphics with use of Microsoft Powerpoint and Project

Bachelor Of Applied Science - Basc, Political Science And Government; Cognitive And Behavioural Psychology, Honours

Psychology