Results-orientated Coordinator of Business Improvement, disciplined at identifying and applying industry best practices and standards, establishing strategies based on key performance indicators, and designing process improvement initiatives pertaining to service level management. Serving over 10 years in a regulatory environment, working with several divisions within the City of Toronto, adaptability to process, policy, technology, and trends, sit at the core of an expanded scope of expertise.Strategic lead with the Cycle Management team, building a housing provider and community partner capacity to integrate the functions of the online server, RENTCafé and the frameworks of the Choice-Based program. Cross-functionally defining data management development and promoting continuous performance analysis of institutional project goals with the Access to Housing Operational Management team.