Richard Flores Email and Phone Number

Leverage tools and resources to efficiently manage multiple locations while maintaining a healthy work-life balance.Positively impact employees through coaching, teaching, and training to achieve sales and operational objectives.Proactively follow up with customers to enhance retention and provide effective solutions.Ensure adherence to policies and procedures for inventory, safe, and cash management.Maintain store organization, effective marketing/merchandise presentation, and overall store appearance.Develop and implement succession plans for employees.Conduct team meetings and regular one-on-one discussions to foster individual and team performance growth.Create and manage weekly schedules that align with business needs.Serve as a positive role model for employees, peers, leadership, vendors, customers, and the community.Actively recruit, interview, and hire exceptional individuals for the location(s).Engage with the community through company-supported initiatives, volunteer hours, and grant submissions.

Leverage tools and resources to efficiently manage multiple locations while maintaining a healthy work-life balance.Positively impact employees through coaching, teaching, and training to achieve sales and operational objectives.Proactively follow up with customers to enhance retention and provide effective solutions.Ensure adherence to policies and procedures for inventory, safe, and cash management.Maintain store organization, effective marketing/merchandise presentation, and overall store appearance.Develop and implement succession plans for employees.Conduct team meetings and regular one-on-one discussions to foster individual and team performance growth.Create and manage weekly schedules that align with business needs.Serve as a positive role model for employees, peers, leadership, vendors, customers, and the community.Actively recruit, interview, and hire exceptional individuals for the location(s).Engage with the community through company-supported initiatives, volunteer hours, and grant submissions.

Leveraging my profound knowledge and expertise in VZW technology and services, I am tasked with:- Assessing customer requirements and presenting value-added solutions.- Inspiring and captivating customers by demonstrating the transformative impact of Verizon solutions on their lives.- Ensuring customers depart from the store with optimal solutions tailored to their specific needs.- Delivering exceptional product setup and coaching experiences.- Equipping customers with fundamental knowledge of product and accessory functionalities, enabling immediate enjoyment of their new solutions.- Participating in formal and informal training sessions to enhance my understanding of retail store operations and stay abreast of company, market, and industry trends.- Supporting daily business operations, including efficient processing of customer transactions and meticulous auditing of cash receipts.

Assume full accountability for all retail store operations, effectively communicating and implementing the company's vision by directing the daily activities of the entire store personnel. Drive high-performance outcomes within a dynamic and demanding solutions sales environment, prioritizing the optimization of customer and employee experiences.Key Responsibilities:- Cultivate, develop, and mentor a high-performing sales team.- Provide continuous sales training and support to ensure the team consistently surpasses sales, retention, quality, and service targets.- Actively participate in sales strategy formulation to guarantee effective showcasing of products and services throughout the store.- Develop and implement innovative sales tools and initiatives.- Uphold store performance standards through meticulous management of retail inventory compliance.- Engage in critical business operations, including budgeting, forecasting, analyzing, and delivering sales reports.

I love my job because it allows me to energize people - not just my team, but Verizon's customers too! As a Solutions Manager, I build and motivate a strong sales force to keep Verizon at the forefront of technology solutions. All while teaching them how to create loyal customers and fans.· Combine my people and operational skills to create great customer and employee experiences.· Be the go-to example of excellent customer service, professionalism and courtesy.· Lead the team in delivering the ultimate customer experience by solving customer issues and jumping in to help with transactions.· Drive the team’s performance, including meeting and exceeding sales goals.· Inspire the team with training and coaching.· Identify skills gaps, then create and implement development plans.· Run store operations - analyze staffing needs, report financial and sales data, manage cash and inventory levels, and meet compliance, sales and retention goals.

With a rich understanding of VZW technology and services, I have to leverage this knowledge and expertise to: Analyze customer needs and present value-added solutions Inspire and excite customers about how Verizon solutions can impact their lives.Ensure that customers leave the store with the best solutions for their needs.Deliver the best product set-up and coaching experience possible.Provide customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions Attend both formal and informal training to better understand our retail store operations and keep up with company, market, and industry trends Support daily business operations, including processing customer transactions and auditing cash receipts daily.

Accountable for contacting Department of Education student loan customers, endorsers, and co-makers whose accounts are more than 60 days delinquent or critically nearing default.Responsible for reducing delinquency and securing payments from delinquent customers by effectively communicating the importance of loan responsibility and the consequences of default. Counsel delinquent customers on all available repayment and deferment options to resolve the customer's delinquent status. For this position customer contacts are made through both incoming and predictive dialing (outbound) phone calls.

Keeping a dealership’s website up-to-date with vehicle specifications and availability.Managing Internet sales leads, responding to inquiries in a timely fashion and answering questions on available stock and product performance.Selling a minimum number of vehicles or bringing in a minimum of customers from the Internet, based on goals and objectives defined by the sales manager.Coordinating with a webmaster to update the website and create Internet promotions and advertisements.Scheduling appointments with interested buyers for test drives and delivery of vehicles. Disclosing terms of sales with consumers and reviewing sales with dealership management. Preparing sold vehicles for customer delivery prior to customer arrival, ensuring that the customer understands their vehicle’s operating features, warranty and paperwork.

Training NCO for a 148th Military Police Detachment, responsible for preparing all unit level training schedules, calendars and briefings; ensures all training requirements and logistical support are highlighted and forecasted; prepares and executes the monthly unit training meetings; provides the commander with the statistical data required to determine the unit's deployable readiness; manages the unit level training ammunition account; maintains all unit level training records; tracks mandatory unit training and strictly maintains Soldier database.Develops and maintains all training records; monitors, schedules, and prepares training; assists Soldiers in personnel actions and schedules service school attendance; advises the Operations Readiness NCO on deployment training; plans and executes unit mobilization plans; attends schools and conferences as required; operates ATRRS and other training systems; maintains positive control of over $80,000 worth of equipment

Assigned to the 545th Military Police Company. Military Police protect lives and property on Army installations by enforcing military laws and regulations, as well as controlling traffic, preventing crime, and responding to emergencies. Military Police are responsible for providing support to the battlefield by conducting Area Security, Internment/Resettlement, Maneuver and Mobility Support, Law & Order, and Police Intelligence Operations. Performs as a team member in support of battlefield operations, installation law and order operations and security of Army resources and installations. Leads military police teams in support of battlefield operations and leads and supervises small sections in support of security and installation law and order operations.Leads military police squads and sections, operates police desks, plans crime prevention measures, operates evidence rooms and prepares operations plans and orders in military police detachnients in support of both battlefield and installation law and order operations and security of resources and installations.Deployed to Iraq under Operation Iraqi Freedom/Operation New Dawn from May 2009 till May 2010. Assisted in traning Iraqi Security Forces to do all aspects of law enforcement and security operations.

Served as Unit Armorer for 545th Military Police Company supporting over 200 Soldiers; coordinates with leadership to ensure support for deployment and redeployment operations; responsible for the accountability and maintenance of over $1 million worth of MTOE and weapons; instructs Soldiers on proper care and maintenance of all assigned small-arms; maintains hand-receipts for equipment issued locally and while deployed; calibrates, zeros, and performs user maintenance of small-arms; identifies failures and arranges higher level maintenance

Ensuring proper operations in the front of the store. Provides change for cashiers, prepares cash registers and performs register audits. When customers have a concern regarding the price of an item or an advertisement, addresses their concern according to Wal-Mart's policies. Approve bank cards or checks, address any register shortage concerns and train employees. Additionally, sets an example for other employees by practicing proper safety protocol, such as proper lifting techniques and removal of spills and debris from register areas.