Richard Hamilton Email & Phone Number

Folsom, Nj, Us

Managing an IT team (PM's, BA's and QA,) and working with business stakeholders and vendors, to deliver multiple projects to advance the technology and business processes that support the Utility Operations functions of SJI.

Folsom, Nj, Us

As Senior Program Manager Utilities Acquisition Integration I oversee all sub-programs (8), and individual Application and system projects (38), and all related staff, focused on exiting the Transitional Services Agreement (TSA) between South Jersey Industries (SJI) and Southern Company. The TSA was put in place subsequent to the $1.7 billion SJI acquisition of Elizabeth Town Gas Co. and Elkton Gas Co.Applications included CC&B, Maximo, GIS, MWM, Middleware (Data Stage & IIB), Workday, PowerPlan, SalesForce, The team included ~80 SJI members as well as 10 independent vendors. The program was budgeted at $90M and completed successfully with a "Big Bang" launch of all systems and applications over the weekend of 3/14 - 15/2020. Actual Go Live was 3/16/2020. For more detail and lessons learned referrence the attached White paper.

Provided in depth product and feature portfolio performance analysis and reporting to Comcast Business Voice executives and product managers. Coordinated and managed field trials and performance analysis for new voice offerings.

Philadelphia, Pa, Us

Senior Program Manager to support the PCI (Payment Card Industry) annual assessment and compliance process. Worked directly with third party audit and assessment vendors as well as seventy internal functional areas to provide process and security evidence, identify compliance gaps, define and complete remediations, and provide remediation evidence within the strict delivery timelines to meet audit requirements. • Supported the Executive Director and Vice President of payment processing in the day to day PCI audit process.• Worked directly with seventy in scope functional areas to provide compliance evidence and coordinate remediation activities.• Created and managed daily and weekly executive reporting on specific compliance metrics and overall remediation status.• Provided hands on data entry and management in Archer and iTRC to build viable baseline platforms for future attestations and audit management.

Philadelphia, Pa, Us

Senior Program Director with the Customer Experience product team to oversee several product development projects from inception through delivery and customer trial. Aspects include Agile methodology management across all areas of eight separate functional teams, 3rd party vendor management, customer and support UI, production architecture development, trial management, Analytics and Executive reporting.

Provided consulting services for Comcast Business Services as a senior Senior Program Manager with a focus on video product/services deployment and Compliance Analytics/Resolution Management

Philadelphia, Pa, Us

Program management for Advanced Video Product group, specifically focused on evaluation, testing and deployment of cable/STB applications.

Philadelphia, Pa, Us

Executive Director role to manage and improve the delivery and operational processes relating to comcast.net business objectives and initiatives.

Managed Information Systems and Web development for internal and customer facing initiatives. Direct reports included 75 develpers, QA and Project management staff.Practice included Web to back end integration, Web to CRM, to Commerce platform design and development.

Started Aspre as a two person Pro Serve / Web development and hosting provider, and grew it to approximately 75 people in 18 months.Focus included custom high end eCommerce, on-line catalog management, data base and back end integration and development.