Rich Hermsen Email & Phone Number

Boise, Id, Us

Eagle, Idaho, United States

• Grow branch revenue by optimizing operational efficiencies and driving customer acquisition, while maintaining the highest quality standards.• Deliver concierge-level service throughout the loan process, providing clients with personalized guidance from application to funding, consistently exceeding customer satisfaction benchmarks.• Manage multiple customer accounts simultaneously, maintaining attention to detail and timeliness.• Develop and implement internal procedural documents from the ground up, ensuring consistent practices and quality control across all Loan Partners.• Collaborate across departments to execute seamless loan transactions, ensuring compliance with stringent government regulations and meeting tight deadlines.• Train new Loan Officers in branch processes and software, providing clear, ongoing support to ensure their success.

Boise, Idaho, United States

• Served as Liaison between Sales and Business Management teams to secure approval of multiple account plans and individual agreements.• Facilitated the trade planning process by working with the assigned Sales team to create sound customer pricing & trade plans for key customers. • Maintained a deep understanding of the dynamics between pricing & trade spending for all key customers within the assigned territory. • Applies syndicated data and analytic tools to create insights & build smarter plans.• Coordinated the creation of plans to achieve company objectives and ensure approval. • Created and communicated company policies/objectives/goals to field sales regarding price & trade planning. • Helped communicate and adhere to an effective planning process/schedule.• Coordinated reports that track all trade spending, including summarizing actual versus planned performance on a monthly/YTD basis.

Dublin, California

• Provided critical expense/capital tracking, reporting and ad hoc analysis to the Stores teams at Ross and dd’s Discounts. • Served as the Subject Matter Expert for monthly capital forecasts, including larger special projects, the expense forecast, annual budget and 5-year plan. • Provided data-informed advice to project owner’s on timing of cash flows, holding them accountable to meeting their budget.• Developed tools and templates to analyze variances and report on spending, creating and validating the department’s capital expenditure requests (CER’s) including Return on Investment (ROI) and asset write-offs.• Provided financial training to project owners.

Sunnyvale, California

• Enhanced reporting accuracy by 80%, leading to increased vendor retention (achieved withing six months of hire).• Utilized Salesforce to garner insights through the development of dashboards and case reports for ACT Team leadership. • Analyzed Key Performance Indicators through pre- and post-campaign evaluations, offering actionable recommendations to the Development Team.• Researched and diagnosed misfiring events within ads by keying-in on anomalies, and communicated findings to ACT Development Team.

Dublin, California

• Served as direct link to the bi-coastal Merchant and Planning Organization partnering on strategies that supported the assortment vision. • Managed automation strategies for the business area.

Dublin, California

• Drove project independently, providing recommendations to optimize inventory selection through complex analytics to support business needs. • Managed execution of assortment strategies using allocation system applications that support the "treasure hunt" philosophy that all 1300+ Ross & dd's stores are known for.

Dublin, California

• Conducted complex data analysis to support diverse business needs. • Led the execution of essential operations using allocation system applications and specific merchandise segments for all stores.• Supported the company's allocation objectives through sound data interpretation.

Pleasanton, California

• Researched and interpreted promotional history in RTPP to accurately forecast ship, sell and redemption quantities. • Analyzed and determined adjustments to promotional plans as needed. Identified and inputted adjustments in RTPP as necessary due to fluctuations in forecasting needs. • Understood geographic uniqueness and division dynamics in order to better forecast and adapt promotions to meet division specific needs. • Validated vendor Notice of Promotion Allowances (NOPAs) to promotional calendar allowance commitments and attach to RTPP NOPA forms prior to sending to NASC. • Updated promotional calendars and schematics to reflect adjustments to promotional plans. • Proofed all ads to review for correctness of price, image, and body copy.• Managed and directed item changes such as size, description, and packaging.

Keene, New Hampshire

• Secured strategic partnerships with key customers and vendors as a Private Label Merchandiser onsite at C & S Wholesale Grocers corporate office. • Established and maintained item and vendor data integrity (pricing/item accuracy/item changes/item assortment/category marketing info/lost margin resolution).• Maintained database records of vendor pricing and related product data.• Assist vendors and buyers with dead and excess inventory resolution; interface with outside C&S departments as well as retail customers for resolutions, IMS-Vendor relations and Prompt- AVS resolutions.• Managed relationships with vendor account managers and executives• Researched commodity changes to maximize revenues.

Keene, New Hampshire

• Formulated contractually required service level reports (daily & weekly) for major chain customers.• Researched and interpreted the Lot Management System (LMS).• Provided solutions for LMS program notes errors, and assisted account teams by preparing various account-specific reports.• Identified and resolved minor issues with report discrepancies, analyzed and recommended process improvements to supervisor.

Bellingham, Washington Area

• Produced bids to projects and constructed professional bid proposal documents.• Provided excellent customer service with key stakeholders.• Estimated jobs at Shell Puget Sound Refinery in Anacortes.

Kent, Washington

• Produced bids to projects and executed work orders. • Supervised shop branch of company