Richard Joen Email & Phone Number

Lawrenceville, Ga, Us

Greater Atlanta Area

1. Managing the overall accounts of over 10,000 clients in one of the largest State Farm agencies in the nation.2. Leading a small retention team as a manager to oversee the overall retention and customer satisfaction of the clients in the agency. Responsible for teaching all team members professional retention skills, while maintaining low cancellation numbers in the agency.2. Conducting research, analyzing data, and always looking for methods to retain and improve retention.3. Contacted prospects, closed sales, and consulted with existing clients on State Farm products and insurance, initially as a sales/service representative.

Georgia State University

1. Assisted in coordinating the Summer Institute Program. The program welcomes hundreds of students from all over the world to study at Georgia State University for summer programs. Coordinating this program included promoting the program, the application process, organizations of events and assisting local and international students, and faculty.2. Coordinated International Education Week as the lead coordinator. This event included collaborations and activities with various organizations on campus. A week full of workshops and activities were organized for students and faculty to learn more about the importance of internationalizing education.3. Collaborated constant innovation and improvements in our programs and projects including research, website updating, promotional material updating, and typical office work.

Greater Atlanta Area

Assisted in the finance department, and all other aspects of the office for duties for other directors:1. Updated spreadsheets and databases on a daily basis for hundreds of clients and book of business2. Bookkeeping for financial services using QuickBooks and Excel

1. Assisted in teaching 20-30 Korean middle school students in speaking and writing English. 2. Assisted in creating lesson plans and activities to stimulate learning.

Bachelor’S Degree, Finance

Activities and Societies: Global Ambassador Program: Georgia State University welcomed over a hundred students for a summer program. I was.

Study Abroad Exchange Program

Activities and Societies: Korean Hong Kong Polytechnic University Soccer Club/Team Cultural Exchange Club

Study Abroad Exchange Program

Activities and Societies: Language Exchange Group: A group of students helping each other to learn a different language. Soccer Club