Rich Jordan Email and Phone Number
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Highly innovative Healthcare Information Technology (HIT) Services Executive with unique leadership and Operations experience acquired through hands-on roles with: HIT Vendors (including a Fortune 5 company), Hospitals (i.e., as a CIO), a Healthcare Consulting Firm, a Medical Device Company and a Digital Health Startup.Expertise in: building superior services and support teams, customer success, operational excellence, mergers and acquisitions, and HIT consulting. Extensive experience working with a large variety of high-profile customers including hospitals, physician practices, and advocacy groups (e.g., KLAS).Among my professional accomplishments:• Created, built, and led a 300+ employee National Services Organization for Allscripts (formerly Eclipsys).• 50% reduction in implementation timeframes of clinical and financial systems.• 75% Reduction in turnaround time from Contract or Proposal Requests to Contract Delivery to Prospects / Customers for signature.• Managed, mentored, led and developed staff of all types and levels, many of whom have become leaders in their own right for Healthcare Information Technology Industry companies and other Healthcare Consulting Firms.
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Fractional Cio, And Sr. Director - Advisory ServicesCerecoreChicago, Il, Us
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Senior Vice President, DeploymentPatient Engagement Advisors Jan 2024 - PresentBirmingham, Al, UsPatient Engagement Advisors (PEA) objectives are to positively transform the financial viability of our client partners, successfully transition patients through their health experience and differentiate our client partners in the markets they serve. This consistent focus on Quality, Service and Financial metrics enables PEA to help our customers extend their mission/brand beyond their walls and across the care continuum. -
Chief Operating OfficerUcardia Jul 2022 - PresentAustin, Texas, UsUcardia is a comprehensive cardiac and pulmonary virtual health recovery and prevention platform. We apply cutting-edge technology to clinical challenges in cardiac and pulmonary monitoring and rehabilitation to deliver innovative solutions that extend and significantly improve lives. Ucardia is focused on the mission to advance wellness, reduce severity of disease, improve outcomes and contribute to the quality of patients, employees, and consumers lives by addressing the most impactful conditions of our time. To learn more, visit www.ucardia.com. -
Sr. Director - Provider Platforms And ServicesEmids Dec 2022 - Jan 2024Franklin, Tn, UsAdvancing the future of health through impactful technology solutions. Creating transformative outcomes for patients, providers, and payers.Responsible for growing the US Epic and Oracle Health Provider Enterprise Practice via selling and delivering targeted Services (e.g., Implementation, Integration) and Solutions (e.g., Intelligent Automation, GenAI) to large multi-facility healthcare organizations. Quadrupled Revenue from '22 to '23.Head of the Epic Work Queue Management (WQM) Practice which provides turnkey WQM Services such as MyChart Proxy Access, Patient Merges/Duplicates, SER Maintenance, and HIM OnBase Scanning. Increased Profit Margin from 35% to 65%+ YOY. -
Vp, Services And OperationsHq Resources Mar 2017 - Dec 2022Providing healthcare organizations of all sizes with a wide range of Advisory Consulting and Staffing Services including: System Selection, Implementation, Vendor Management, Project Management, PMO, Activation Services / ATE Go-Live Support, Interim Leadership (e.g., CIO, COO), and Set Up and Ongoing Management of Call Centers.Responsible for all Services and Operations - including P&L, Onboarding of Customers and Employees, Contracts, NDAs, IP Management, Compliance, etc. Improved Contract turnaround times for customers from 5 days to less than 24 hours. -
Vice President Support Services (Including Legal Operations) / CioDearborn Advisors Mar 2008 - Feb 2017Oak Brook, Il, UsBuilt and led the Support Services area from inception. Support Services included: Sales, Services, and Legal Operations, Proposal Center, Marketing, IT, Onboarding of New Customers, Project Management, and Education /Training.• Responsible for contract development, reviewed and approved all contracts (served, in effect, as in-house counsel) and negotiated with customers on behalf of the Sales team. Contracts delivered to prospects and clients 80% faster due to process improvements I initiated.• As part of Legal Operations, responsible for all Contracts (and Contract Management System), IP Management, Patents and Trademarks, Licensing, Governance, and Compliance. Only had to use outside counsel twice in over 5 years and 700+ contracts. • Also served as Dearborn’s Chief Information and Security Officer.• Directly led the Project Management organization as well as budgeting and forecasting of all Professional Services.Served as Delivery Client Services Executive (3/08 – 2/10): Responsible for large scale advisory consulting engagements (selling and delivering) consisting of: IT Strategic Planning, Merger and Acquisitions, Total Cost of Ownership Analysis, System Selection, Digital Health, Implementation, Project Management, Governance, Process Redesign, and CIO Coaching. -
Vice President, Clinical Services OperationsMckesson Provider Technologies Sep 2004 - Feb 2008Nashville, Tn, UsManaged Clinical and Financial Operations, Scheduling/Slotting, Implementation Methodology, Employee Education and Certification; plus 3 Product lines: 1) Horizon Clinical Architecture, 2) Medication Administration and 3) Clinical Documentation. Responsible for Services Operations including: forecasting, budgeting, and revenue management. Member of Corporate Pricing Committee. Provided sales support for large, multi-facility deals. Developed and owned third-party contractor relationships. • Decreased Implementation Cycle Time (accelerating time to value) for Clinical Documentation from 12 months to 6 months while increasing Customer Satisfaction at the same time. Implemented over 150 sites in the first 2 years once I took over this product line when only 20 sites had previously ever been brought live.• Reduced Implementation Duration for Medication Administration from 9 months to 4 months, and also simultaneously increased Customer Satisfaction. Implemented over 110 sites in the first 2 years I owned this product line when only 10 sites had previously ever been brought live.• As McKesson liaison to industry consumer advocacy groups, achieved the number one KLAS ranking amongst HIT vendors for professional services for clinical implementations. -
Senior Vice President, ServicesAllscripts (Formerly Eclipsys) Oct 1997 - Aug 2004Chicago, Il, UsCreated and led the National Implementation Services organization by consolidating multiple regional entities into a 300+ employee centralized division. The structure of this org is still in use by Allscripts today.Managed the Services org which consisted of: Product Implementation Teams (Clinical, Revenue Cycle and ERP), Interfaces & Conversions, Platform Technical Services (Systems Engineers), Education Services (Customer and Employee), Methodology, and Field Trials.• Decreased Implementation Timeframes from an average of 18-24 months to 7-12 months for all clinical and financial applications—the shortest implementation timeframes in the HIT sector.• Achieved a 7% unplanned attrition rate —the lowest in the HIT sector.• Attained #1 ranking by KLAS for three years straight for Clinical Application & Technical Training.• Created the Eclipsys Office of Continuing Education which was granted the 1st national accreditation in HIT to provide Continuing Education Units (CEUs) for healthcare organizations' Clinical Staffs.• Created and led Eclipsys’ initial Customer Care/Client Success program. This program was self funded, and increased customer satisfaction while expanding the company’s revenue at these sites by 20%+.Vice President, Implementation Services (October 1997 - February 2002)
Rich Jordan Skills
Rich Jordan Education Details
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Pace University - Lubin School Of BusinessBusiness Administration And Management
Frequently Asked Questions about Rich Jordan
What company does Rich Jordan work for?
Rich Jordan works for Cerecore
What is Rich Jordan's role at the current company?
Rich Jordan's current role is Fractional CIO, and Sr. Director - Advisory Services.
What is Rich Jordan's email address?
Rich Jordan's email address is rj****@****res.com
What is Rich Jordan's direct phone number?
Rich Jordan's direct phone number is +163060*****
What schools did Rich Jordan attend?
Rich Jordan attended Pace University - Lubin School Of Business.
What are some of Rich Jordan's interests?
Rich Jordan has interest in Ny Giants Football.
What skills is Rich Jordan known for?
Rich Jordan has skills like Leadership, Healthcare Information Technology, Healthcare Consulting, Healthcare, Hospitals, Cross Functional Team Leadership, Strategic Partnerships, Process Improvement, Project Management, Account Management, Operations Management, Vendor Management.
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