Richard Pritchett Email & Phone Number

Lexington, Ky, Us

Lexington, Kentucky, United States

As Store Manager, I lead and inspire store associates to excel in daily operations, enhance customer experiences, control expenses, and consistently achieve financial, operational, and service goals, setting a high standard for the organization. Among my accomplishments, I have: ➥ Tracked progress toward target KPI goals and maintained target profitability levels in the monthly Operating Statement. ➥ Applied process improvement techniques, delivering a 20% increase in 2023 gross margins.➥ Optimized all scheduling and labor management processes to minimize labor costs and maximize profitability. ➥ Cut unnecessary costs, reducing monthly expenses by over 15% in 2023.➥ Continually ensured team members are fully trained, supported, and optimally positioned to deliver maximum value for Goodyear and its clients. ➥ Enforced compliance with relevant regulations, including labor laws, OSHA standards, and Goodyear Retail requirements. ➥ Had zero major accidents or injuries while store has been under my leadership.➥ Consistently monitored and evaluated employees to identify and close gaps in skill or knowledge. ➥ Participated in the full recruitment lifecycle to recruit top talent, including: interviewing, hiring, and onboarding. ➥ Cultivated strong customer relationships to maintain high levels of guest satisfaction and ensure their needs are consistently met. ➥ Consistently surpassed other stores within the division in key sales and customer service metrics.

Nicholasville, Kentucky, United States

As E-Commerce Manager, I was tasked with leading a team of 15-20 direct reports to generate e-commerce sales for Store 713. To carry out my mandate, I implemented a suite of initiatives to reduce operating costs, enhance the buying experience, increase in-store profitability, and raise the morale of individual team members. Here are some of the ways I’ve made positive contributions to business performance: ➥ Positioned the store as one of the top ranked and highest performing stores in the Louisville Division. ➥ Maintained strong growth throughout the pandemic despite significant supply chain issues. ➥ Received the ‘Best Department in Store’ designation during a Divisional Leadership Walk. ➥ Optimized scheduling and logistics operations to meet product demands at the leanest possible cost. ➥ Monitored and controlled wage and operating expenses. ➥ Recruited and professionally developed store associates; held them accountable against key performance goals. ➥ Provided feedback to District/Division-level management, including recommendations for improving the effectiveness of operational plans. ➥ Established processes, policies, and SOPs informed by industry best practices; increased order capacity by 33% per hour.

Lexington, Kentucky, United States

I joined Fred Meyer Jewelers in 2020, where I worked with customers to educate on product benefits, communicate the value proposition of Fred Meyer products, and generate sales. Some of my additional contributions include: ➥ Consistently met or exceeded quarterly Diamond Party goals. ➥Achieved key sales targets every month over tenure. ➥ Supported the inventory process; implemented proper receiving/processing procedures to ensure efficient logistics operations.

Nicholasville, Kentucky, United States

As Event Coordinator, I served as the public face of Fine Designs and liaised between internal teams and the event host. I supervised the construction of the sales area for each event, managed all inventory/equipment, customized apparel on-site, and maintained high levels of customer satisfaction.

Nicholasville, Kentucky, United States

Between 2016 and 2017, I maintained Fine Designs Inc’s CRM database using Salesforce to enhance the effectiveness of customer outreach operations. Some of my additional contributions include: ➥ Researched and identified potential clients, organizations, and compatible events; assigned clients/events to various booking agents. ➥ Synthesized and disseminated information to branch owners. ➥ Trained 6 direct reports on Salesforce best practices, enabling the efficient management of customer data.

Centerville, Indiana, United States

I joined Dollar General in 2017, where I led a team of 7 direct reports and managed day-to-day activities to ensure the profitable operation of the store, including: scheduling, payroll, inventory, sales, and store layout. Some of my key contributions include: ➥ Led the team to achieve the highest Sales Volume, Sales Increase, Customer Service, and Inventory (based on Sales & Shrink) ratings across the district. ➥ Recruited, trained, and retained employees, holding them accountable to a high standard of performance. ➥ Managed cash handling, safe, and bank deposit operations to ensure the financial health and sustainability of the store. ➥ Received and organize new stock, ensured optimal inventory operations, and maintained an orderly stockroom and sales floor.