Accountable for all phases of district operations. Manage and control the operations of an assigned group of stores to ensure consistency with company standards and expectations. Execute with excellence the business plan and associated programs that will deliver desired sales and profit results with the highest standards of customer service. Responsible for recruiting, training, and developing the management team. Sales in excess of $100M in up to 15 locations. Ranked #1 district in the company for 2019.

Full leadership responsibilities for 10 retail locations, 40 managers, and over 200 associates, covering 6 metropolitan areas with $42.5M in sales. Area included western Tennessee, northern Mississippi, and eastern Arkansas. Committed to developing current associates into future leaders and creating an environment of loyalty and pride. Emphasis on driving sales and profit through delivering an outstanding customer experience.

Supported regional vice president with operations of 300+ stores, overseeing 13 district managers and $979M in sales. Collaborated with corporate store operations in the development of company standards, processes, and policies. Assisted district sales managers in validating completion of store activities and implementation of new programs and processes. Hired and trained district and store managers.• Contributed to sales growth, out-performing expectations by 2.2K basis points, by leading team customers from closing locations to existing locations.• Integrated both banners’ operations by implementing new post-merger logistics processes.• Improved reporting and tracking of P&L concerns, realized district cost savings, and enhanced information sharing between district managers and finance department by developing and managing escalated process.• Streamlined P&L monitoring and increased informational awareness of regional vice president and district managers by developing new overview spreadsheet.• Co-developed post-merger store closing and customer transfer process as member of special project team.

Administered operations for 13 store locations covering 6 metropolitan areas, (Memphis, TN, northern Mississippi, eastern Arkansas, and western Kentucky) with $51.1M in sales.• Awarded as Champion’s Circle Winner, ranked 3rd in sales, profit, margin and customer service (2013).• Improved district’s ranking from bottom 33% to 3rd companywide.• Increased customer conversion by 120 basis points on 6% decrease in customer traffic.• Ranked #1 in average order value improvement over year prior with 2.93% increase.• Developed and implemented customer service program later adopted regionally.• Bolstered customer service ranking to top 20 in company with 94% rating.• Drove 12% increase over previous year’s sales in copy and print department.• Heightened store operating profit 8%, or $1.6M, over prior year.• Delivered $250K+ in incremental regional profit by developing and executing 4th-quarter sales initiative.• Cultivated consultative selling environment focused on building customer relationships through coaching and developing management and employee teams.

Traveled nationwide, collaborating with field and corporate teams in training district and store managers on company’s new customer experience and store operating model. Joined various departments in integration of operating model and deployment of communications, supporting field team simultaneously.• Recognized as top performer of 18 groups, executing program and improving sales 3% over prior year.• Achieved time savings of 1.1K labor hours per week by identifying gap in schedule writing process and developing chain-wide solution.

Led sales team with 3 assistant managers, 3 department managers and 30 associates across various locations with $3M – $8M in sales. Opened 10 stores, ranging from 17K to 36K square feet in size. Mentored associates, preparing leadership pipeline for store openings and expansions.• Delivered annual profit of up to $1M.• Facilitated large-scale diversity training for 300 associates and district managers in Saint Louis market.• Pinpointed and realized ongoing $5K cost savings per store by managing opening of 5 locations during New Jersey and New York expansion.• Selected as member of Store Manager Advisory Council, assisting operations department and examining established operating procedures for process improvement opportunities.