• Building successful global teams to deliver a brand-new enabling experience for all Dyson staff to benefit from technology. • Support the team to grow, develop and be successful through coaching, strong leadership direction and training. • Building inclusive teams, that support and help each other through open and honest feedback and communication. • Create, refine and deliver the Collaboration Roadmap to deliver a Strategy that matches Dyson global ambition for all 16,500+ staff. • Build strong relationships with all key areas of the business to understand where the team can help to make them more productive and increase their digital literacy. • Ensuring the team deliver against all targets to the highest of customer satisfaction ratings. • Manage all 3rd party and externals, making sure they deliver to the agreed budget, timescale, and SOW. • Managing, maintaining, and delivering to agreed budgets.• Keep in touch with the latest trends and changes in the collaboration space and understand how that will affect the business. • Overseeing the application of advanced applications programming concepts to design, develop, modify, debug. • Working on multiple projects concurrently, monitoring activity, progress and time related to project development and performance of resources. • Driving innovation and competency development in the team to deal with demand and adoption of technology global in Dyson. • Working with End User Services leadership in planning for delivery of collaboration projects, budgeting and recruitment for the team based on demand.

My role is to look at the current collaboration landscape and simplify that landscape so all users globally can understand what to use and when. Look at how to create the best user experience possible for new, current and future users.Putting the user first and making sure we look at how IT can help users to get the best from the technology by understanding what problems and challenges are holding them back.Removing the technology first approach and making it user driven so the time and effort we put in results in an excellent user experience straight away. • Developing the Collaboration & UX Strategy to understand the current and future landscape of our technologies. How can we deliver this in the best way for our users?• Building a leading the Global Champions Network to help support all users as well increasing technical expertise in all areas of the business. Giving the users a chance to help input and shape the Collaboration UX Strategy. • Creating and running global webinars for all users on O365, Atlassian Suite and Zoom• Creating short new feature videos to drive adoption and increase usage of products• Looking at how to develop excellent User Experience across the IT board• Working with all areas of the business on how to get the best from O365, giving them the non-technical view of each of the products to see how they add benefit to the business.• Delivering the Skype for Business to Microsoft Teams migration project to move all our chat-based collaboration and calls to Microsoft Teams using direct routing.• Looking into the future at new ways of working and how we can constantly improve our collaboration landscape to help drive the Digital Workplace.

I am at the forefront of Leading Collaborations solutions globally within Dyson. Looking at New and current technology to see how we can utilise this to simplify global and day-to-day interactions.I am extremely passionate about working with users to find solutions for the users and always make sure that anything we do is for the benefit globally. Working closely with all users around the business is essential to get the best picture of how to match the correct requirements Taking the business problems and finding the correct solutions for them is a real passion of mine and requirement a lot of skills used daily to be successful.• Excellent People Skills• Solutions Architecture• New Technology• Team Management• Collaboration Strategy• Use Case Scenario building• Project Management• Business Analysis

Managing a Global Information Management Team covering US, Canada, UK, Singapore, Malaysia and Japan we support over 10000 employees. Managing a Team of:• Business Analysts • SharePoint Architects• Developers• Administration and SupportResponsible For• Creating and delivering a globally strategy for information management globally • Managing the Enterprise Software SharePoint, Project Server, Skype for Business (Lync), O365, Nintex and Enterprise Social• Responsible for Delivery, Support, Architecture and Strategy of SharePoint On Prem and Cloud• Help drive efficiencies and automate administration through workflow • Look at New Technology with a view of how this can benefit the business• Budget Management IM Solutions Team and Projects

Bible Society is one of the oldest Charities, over 200 years old in over 200 countries. My role as New Technology and Systems Manager is very varied, extremely interesting covering everything from Cables in the floor to total deployment of a new VMWare ESXi Estate. I developed and showed strong Leadership skills• Establishing Direction• Motivating and Inspiring I needed very strong management skills to help me with• Planning and Budgeting• Project Management and Systems Strategy • Organising and Staffing• Controlling and Problem Solving Project management I have extremely strong People Management and Teamwork to achieve • Effective Communication and problem Solving• Constructive Conflict Resolution• Common Approach to Work• Managing PerformanceRESPONSIBILITIES• Investigate and drive the use of new technology within the whole business• Provider of technical support to users including Executive Members• Provide technical support and guidance to other members of the Systems team• Ensure the smooth running of all network servers, peripherals and the cabling infrastructure• Supervise the maintenance of all equipment including liaising with external support companies and suppliers• Investigate, recommend and implement new hardware and software solutions• Management and development of the TAG desk (Service Desk)• Manage and maintain the mobile phone contracts for the Bible Society and negotiate the best deals possible.• Manage and maintain the Internal Phone system, which includes negotiation of annual maintenance of the system.

Responsible for managing and maintaining the IT Network, Desktop Infrastructure and Support.• Manage and Maintain a reliable network• Look after all backup and restores for the network• Network Architect• Implemented new Personnel System, VPN, Hardware refresh for all staff• Project Plans, Risk logs, Issues logs and highlight reports for directors and managers• Liaise and manage external supplies on project issues• Head up project meetings for colleagues at all levels including directors• Responsibility for managing the entire IT budget including procurement• Provide a full range of user support, • Run one-to-one and group-training sessions• Develop, programme and maintain databases• Provide help desk service to staff in the Field, responding promptly to enquiries and resolving technical problems.

LANGDALE SYSTEMS LTD, the market leader in hand held software for parking services for Local Councils. Provider of parking office for windows an Access database back end and visual basic front-end application.• Provide and deliver excellent customer service to Local Councils• Listen and solve queries from local councils about their PC, Scanners, Modems etc..• Create management reports for the directors• Encourage, train and motivate helpdesk team to drive the outstanding logs down• Create plans and ideas to help improve moral within the department• Head of Intranet/Extranet website design team• Co-ordinator for all Helpdesk Staff time and resources• Offer advice and leadership when needed.• Resolve all angry, upset and irate customer issues quickly and to the satisfaction of the customer• Reviewed and improved on working practices and standards of customer service.

COMSTOR, Cisco Systems largest distributor in the uk. A leading provider of services to resellers, including customer service, technical support and stockholding.• Delivering projects on time and to budget.• Project Manager/Team leader for the whole website operation which involved over 5 people• Liaise daily with external suppliers working on the project• Training staff and resellers in the effective use of the tools provided by the website.• Resolving website issues raised by customers and staff.• Resolving all MS office problems that where reside in the Web/Warehouse• Building and maintaining the Intranet• Developing and building information-based applications• Built, maintained and enhanced Marketing Database

THE COLT CAR COMPANY, based at their head office in Cirencester, they are the sole distributor of Mitsubishi vehicles in the UK.• Main responsibilities included project management, • Database design and implementation, • Manage and maintain the accessories side of the Colt Extranet.• Main parts department helpdesk solving all MS office problems and other computer problems.• A key member of the team to build and manage the integration of the new “Kerridge” system from conception to completion replacing the old mainframe system.• Designed and implemented database on MS Access for Goods In, Returns, Claims, Warranty and parts delivery.• Goods In database helped store all information about all parcels that came in through the door. The database was available to everyone within the company so they could check for themselves if a parcel had come in.• Implementation of a training programme for head office and dealer staff. • Active participant in designing new and future ideas for the web within the accessories department.