Excited to serve in this expanded leadership role at Krispy Kreme, an iconic brand based in North Carolina, loved around the globe!

Key Responsibilities:- Business Partner (HR, Operations, Marketing/Digital, Shared Services, Supply Chain, Int'l)- Workforce Management- Robotics Process Automation (RPA)- Application Development- Acquisitions IT- Data Warehousing- System Integrations- Continuous Improvement

Delivering exceptional client value through technology, this boutique IT professional services firm (and Microsoft Gold Partner) provides IT consulting services with primary offerings in web / mobile and data warehousing / business intelligence / analytics solutions leveraging top-tier technologies for clients in a variety of industries.Practice Management● Managed consulting group P&L for 3 regional NC offices (Charlotte, Raleigh, and Winston-Salem), plus remote staff and contractors, achieving profitability and growth year over year● Supervised & mentored ~50 IT consulting professionals (up to 22 simultaneous direct reports), promoting senior developers to team managers for each regional office● Administrated corporate competencies with Microsoft achieving Gold-level certification. Leading-edge technologies included ASP.NET MVC, AngularJS, jQuery, Bootstrap, HTML 5, LINQ, Kiln/Mercurial, PowerShell, SyncFusion, SQL Server (SSAS/SSIS/SSRS/T-SQL/MDX)● Recruited exceptional technical talent and implemented multiple employee engagement initiatives including career pathing, skills assessments, employee surveys, onboarding programs, and best-practice guilds covering UI/UX, testing, Agile PM, data platform, Kimble data warehousing / business intelligence ● Developed individual scorecards and management dashboards / analytics with extensive modeling of KPIsPrincipal Executive Consulting● Advised C-level executives for business-aligned IT strategy and technology transformation opportunities● Led strategic consulting efforts revising mission/vision/values, assessing IT/staff, and creating annual plans● Directed teams in creation of Agile product roadmaps, enterprise architectures, and digital solutions● Partnered closely with sales / business development, designed go-to-market strategies, presentations, and proposals, and closed deals with mid-size customers ($25M - $500M)● Optimized resource allocation to achieve the “win-win-win” (customer-employee-company)

In order to unify corporate standards and increase corporate profitability my role was extended in 2008 to provide leadership over all active projects, codify best practices, and mentor leaders in both the HQ and newly opened Raleigh branch.● Established a corporate project management committee / PMO to collaboratively document roles & responsibilities and develop comprehensive standards blending Agile delivery within consulting model constraints● Mentored and groomed project managers, business analysts and Scrum masters for complex consulting and Agile coaching roles● Authored Excel/Word templates, Visio diagrams, and procedures internally to streamline an array of processes (customer intake, solution envisioning, project estimating, resource allocation, invoicing/billing)● Guided evaluation and selection of Agile management tool to reinforce Scrum-driven best practices, reduce risk, increase transparency, accelerate value delivery, and increase Return On Investment (VersionOne)● Instituted quick start code base integrating coding best practices (SOLID, clean code) with top-tier technologies (ASP.NET MVC, AngularJS, jQuery, Bootstrap, LESS, Castle Windsor, NHibernate, Moq, nUnit) in a reusable technology framework providing savings and expedited time to market to future customers● Orchestrated dozens of internal "lunch and learn" training sessions across technical and professional services topics● Completed ASPE Agile business analysis training and integrated concepts into corporate Agile / Scrum solution delivery best practices● Constructed an Excel-based resource allocation and planning for all development and consulting personnel to assist with identification of gaps and overages to optimize billable productivity● Instituted use of Service Performance Insight’s Maturity Model to govern corporate metrics and standards● Developed internal dashboards and analytics with extensive modeling of key project and personnel performance indicators

With a solid foundation of Triad-based clients and staff in 2005, I was promoted to continue the profitable expansion of the branch. In subsequent years, we relocated twice and grew to equal size (headcount, utilization, revenue) of the Charlotte HQ location, averaging 15% annual growth for 7 years at which time all branches were consolidated into a single P&L.● Performed project management / IT service execution assessment for strategic $2.5B client (Harris Teeter)● Led multi-year digital transformation effort of agriculture-based manufacturer unifying production, sales, component, capacity, warehouse, and inventory planning in a “one version of the truth” solution leveraging data from Infor's BPCS ERP (Mt. Olive Pickle Co.)● Managed client engagement for multi-year strategic team augmentation services for intelligent commerce prescription and coupon data reconciliation platform upgrades (Inmar)● Identified critical success factors and key metrics for multiple data warehousing / data analytics solutions leveraging SQL Server, SharePoint, PerformancePoint, Excel Services, and various reporting tools to help client executives improve decision-making (Mt. Olive, GoldToeMoretz, Klaussner Home Furnishings, Freight Handlers, Brady Services, Carolina Pad, L&M Companies)● Formulated enterprise architecture recommendations for a leading US Mortgage Insurance provider (Essent Guaranty) ● Devised innovative digital strategy solution to maintain brand identity through retailer web sites for international leader in bedding manufacturing (Kingsdown/Sleep to Live)● Mentored & coached developers to become well-rounded leaders & flourishing consulting professionals● Defined developer / consultant career pathing model, establishing clear criteria for career progression incorporating technical skills, domain knowledge, soft skills, certifications, and contribution metrics ● Conducted tailored performance reviews assessing both individual and team performance and objectives

Based on the trust built in my first four years, in the fall of 2002 I had the tremendous opportunity to open a branch office in Winston-Salem/Triad, NC at the age of 26. In this entrepreneurial role, I managed projects and client engagement as well as facilitated business analysis / requirements gathering sessions for multiple clients and solutions in a variety of industries and averaged 30% annual growth for the first 3 years. ● Composed the company’s first software development life cycle to capture and propagate best practices● Led iterative system analysis and design meetings with a variety of end users to create a comprehensive e-BackOffice for Krispy Kreme’s stores comprised of monthly and annual P&L management tools, a daily cash balance application, AS400 integrations, and an e-Invoicing and automated printing solution● Developed a sophisticated online order entry and load scheduling web portal for Krispy Kreme, authored ASP and HTML-based screens for KK stores, created database tables, VB DLLs, and SQL Server stored procedures ● Assured quality and implementation of custom-built automated IVR solutions for world-class furniture manufacturers (Century Furniture, Hooker Furniture)● Upgraded a time & billing tracking application and integrated with Great Plains ERP for a nationwide telecommunications infrastructure construction management business (S&N Communications) ● Built and launched online shopping e-commerce site for large fabricator of fire sprinkler systems (Gem Fabrication)● Converted an email/Excel manual sourcing process to a web-based product configuration management tool for international furniture manufacturing outsourcing and logistics firm (Direct Access International / Loftgoods)● Coded Data Warehousing data loads leveraging ASP.NET for Geac/Comshare data analytics solution● Developed recruiting strategies, skills matrix, goals management template, and metric scorecard for recruiting, onboarding, and professional development

In June of 1998 I was hired on with J.S. Walker as a VB/Access/SQL Developer. I was fortunate to work with many experienced and talented team members on multiple solutions learning a variety of technologies for a great mix of clients in several different industries. Leveraging my leadership and communications skills I was asked early on to assist with corporate recruiting as well as perform the lead developer role within the team.● Programmed variety of registration management, project tracking, and financial reporting ASP / .NET / SQL Server B2B solutions automating manual processes and integrating with Great Plains and other ERP/business applications for clients in multiple industries including IBM Global Services, Vanguard, SOAR Sports & Wall Watchers ministries, and S&N Communications ● Designed PowerPoint presentations, web demos, and an Excel-based business feasibility and ROI analysis to support sales efforts for J.S. Walker’s GAP Analysis product helping launch spinoff business (Synapses, Inc)● Learned and utilized a native ERwin language to perform database modeling and write stored procedure and data services templates● Created a routine in Access using Pinnacle graphics tools to create web-displayed data-driven graphs● Enhanced several Access / VB / SQL Server solutions for First Union National Bank, Bard Enterprises, Cadmus, RR Donnelley, and J.M. Huber Corp. ● Assisted and led corporate efforts for recruiting & assimilation, primarily responsible for networking with various colleges and universities, organizing campus recruiting trips, giving class lectures, performing interviews, ranking potential candidates, arranging office recruiting visits ● Trained developer colleagues as well as new hires in Visual Studio, Visual Source Safe, ASP, HTML, VB, ADO, MTS, SQL Server, T-SQL, Crystal Reports, and Access ● Earned Microsoft Certified Programmer designation (MCP ID: 2502628 - Exam: Analyzing Requirements and Defining Solution Architectures)