Richard Keltner, Cfa Email & Phone Number

Concord, California, Us

Support and help lead the development of next generation of platform capabilities and features that enable advisors to deliver better investing outcomes for their clients. Oversee a diverse product portfolio of capabilities including tax management services, direct indexing, and cash lending solutions. Responsible for ensuring that our solutions continue to best position advisors to deliver optimal results for their customers.

West Hollywood, Ca, Us

Represented the firm’s wealth management perspectives and overall product portfolio during media events, conferences, and interviews with trade publications. Led the firm’s solutions consulting team and the product line owners for the retirement and front office digital solution suites. Accountable for Wealth Platform Product P&L and associated financials and surpassing revenue targets.

San Diego, Ca, Us

CUSO Financial Services and Sorrento Pacific are nationwide broker-dealers and registered investment advisors serving financial institutions. As a key member of the executive leadership team, I was hired to oversee the firms primary advisory platforms, develop a new digital advisory ("robo") product, and refine the investment management due diligence methods. My performance is measured on client retention, profitability of the region, and the successful completion of platform build outs or upgrades; All areas that have significantly improved since I was hired. Key Successes:• Successfully structured the firm’s fee based products strategy and long-term advisory services direction, increasing advisory assets by nearly $1 billion USD (40+ % CAGR each year) within 2 years. • Led the rollout of the firm’s new digital advice platform and facilitated product implementation efforts for new programs and organizations. • Substantially improved and refined the firm's investment management research and due diligence methods and processes. • Conducted 12+ regional advisory round tables and product focus groups, leading discussions with investment advisors and C-level executives to determine areas of improvement.

Burlington, Ma, Us

I brought my innovative strategy to my position while in charge of all client relationship management, customer retention & satisfaction, and solution enablement for Charles River, a global provider of wealth and institutional asset management services, solutions, and technology. As a company leader, I empowered relationship managers, product consultants, and implementers by providing them with supportive coaching and mentorship. Using my conflict resolution and negotiation skills, I served as the executive point of contact for settling product disputes. I successfully maintained $15mm of recurring revenue generated from 85 meticulously maintained client accounts. Key Successes:• Key contributor in the redesign and implementation of account planning tools, firm methodologies, and processes, including a new customer satisfaction measurement program and a new enterprise service delivery system. • Drafted, edited, and approved all legal contracting and statements of work (SOW) for West Coast Clientele.• Drove 85 total upgrades and new enterprise build outs of the CRD Investment Management System. • Upheld 95% deployment success rate (i.e. 95% of clients who worked with us successfully launched or upgraded their platforms).

San Diego, Ca, Us

First Allied Securities is an independent Broker/Dealer firm with +200 employees serving investment advice professionals. As a senior executive, I was accountable for the design, implementation, and profitability of the firm’s fee-based wealth management platform. In addition to my duties at First Allied Securities, I also served as the key liaison and strategic point of contact for the platform’s technology partner. Key Successes:• Conceptualized and initiated the packaged mutual fund advisory (MFA) and Unified Managed Account (UMA) products. • Established several key features, rebalancing algorithms, and modeling tools for the advisor directed (Rep-as-portfolio Manager) product release. • Streamlined operational processes and supported organizational growth with the creation of effective price models, forecasting tools, and executive status reporting mechanisms.• Sparked a renewed energy in the portfolio accounting provider search and evaluation campaign. (RFI, RFP, POC).

CheckFree Investment Services is a financial services technology provider serving banks, brokerages, and asset managers. After conducting industry and market research, I boosted the region’s financial performance and customer satisfaction by proactively identifying actionable opportunities to expand products through innovation, platform development, and application enhancement. Key Successes:• West Coast group achieved the highest customer satisfaction marks in the enterprise as measured in the annual client satisfaction survey.• 95% client retention during tenure as region leader.• Developed product delivery, relationship management, and consultation disciplines for the brokerage and managed account sponsor channels.• Led implementation team that designed and successfully deployed the technology and portfolio accounting tools for the Charles Schwab Managed Accounts Selects platform.• Annual operating income for the region grew 26% annually during tenure as region leader.

Bs: Business Administration, Finance

Business Administration And Management, Finance