Richard Kemp Email & Phone Number

Gladstone, Queensland, Australia

Australia

Aged Care Individual Support. Mentor for Life. Training in Retail, Business. Counselling

Gladstone, Queensland, Australia

Business Operations and Development for Import Agency.

Booragoon, Western Australia, Australia

Store Coach and Leader

Denpasar, Bali

•Bali DOC is a family business that focuses on production and sales of Textiles, Garments and Accessories with the prime focus on Tie Dye.•We were able to introduce the brand into a number of stores across Indonesia and Singapore.•The primary sales channel was via E-Commerce.•This was a challenging role due to the complexity of Indonesian sales trends, dealing within the Indonesian Business Model and also language.•Generated Repeat Business•Order Supply Requests•Inventory Control•Monthly Marketing Promotions•Inventory Management•Professional Customer Interactions

•On commencement with Shiels my first position was in Cannington for 12 months.•I then moved to Midland for the following 12 months and then to Cannington again.•Cannington is within the top stores on a regular basis.•I have the pleasure of working with extremely high powered Sales Performers and this is my most challenging role to coach and inspire these high achievers.•Our performance in sales and KPIs is well above our targets on a weekly, monthly and yearly level.•Increased sales volume by 35% in less than 2 years. •Trained and developed new associates on POS system and key sales tactics.•Reported to the district manager regarding all store and staff issues.•Increased profits through effective sales training and troubleshooting profit loss areas.•Hired, trained and evaluated personnel in sales and marketing.•Instructed staff on appropriately handling difficult and complicated sales.

Perth Western Australia

Consulting to retail business to analyse and adjust business opportunities. Create web presence for small business.

Perth, Australia

Girrawheen Supa IGA•Excellent Leadership Skills•Conflict Resolution Skills•Order Supply Requests•Staff Communication Issues•Monthly Marketing PromotionsMidland Supa IGA•This role was a challenging one.•The store had previously been an Action store and was in a state of growth as an independent.•Unfortunately the infrastructure had not evolved with the sales.•Further increases in sales were achieved along with a more organized and productive environment.•Due to a restructure and a difference in ideologies I decided to leave this position.Ellenbrook IGA• In this role I have taken the store from achieving sales of 240k per week to 330k per week in the period of my tenure.•This has been achieved by leading the team and cross training in a number of areas of the business.•Maintaining the customer focus and building strong relationships with the community.•Striving to increase the profit margin, through planned buying and use of the resources available as an independent retailer while passing some of this saving on to the customers.•This has helped to cement our place within the local community and win new customers that are retained.•Interviewed job candidates and made staffing decisions.•Managed staff of 70 sales associates, 6 team leaders and 1 assistant manager.•Hired, trained and evaluated personnel in sales and marketing.•Examined merchandise to verify that it was correctly priced and displayed.•Planned budgets and authorized payments and merchandise returns.•Scheduled and led weekly store meetings for all employees.•Completed profit and loss performance reports.

Perth Wa

Workplace training and coaching. Assessment of competency. Group Training sessions. development of new relationships and opportunities for the business. Preparing learners for employment opportunities.

Bachelor Of Business Administration (B.B.A.), Consumer Merchandising/Retailing Management

Activities and Societies: School Vice Captain in my Final Year. Mentor to younger students. Student Counsellor.High School Certificate.

High School, General Studies, Distinct Pass

Activities and Societies: Athletics Team. Debate Team.Achieved my Higher School Certificate in top 5% of results for the state.

Diploma, Counseling Psychology