Richard Kender Email & Phone Number

Southbury, Ct 06488

2,580 condominiums spread over 1,000 park-like acres in Heritage Village, Southbury CT. Largest 55+ in the state of Connecticut and in the northeast. Recommend and plans information technology to support and meet the organizations’ objectives based on research and evaluation. Implementation and execution of new/upgraded information systems. Responsible for managing all of the organizations’ existing technologies as well as the organizations’ technical policies, procedures, and staff. Replaced servers and old phone system with new technology.Also the webmaster for the Heritage Village website which is visited by over 27,000 each month.

Southbury, Ct

Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person or remote. Also can provide assistance or training concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.Expertise in technologies include, computers, PBX voice systems, telephones and wiring, Cisco VOIP and video conferencing. Managing of Infrastructure, LAN, WAN, Servers, and Security systems both analog and digital , Cisco Systems routers and hubs, all T1’s, ISDN, Data and analog circuits.Installation and setup of new Revel Point of Sale system in two new startup restaurants using wireless IPADS. Installation of network phone and data cabling. Restaurants in North Salem NY and Patterson NY.In partnership with 21st Century Business Systems Inc. in startup venture in computer and network support services.Install new server for medical records and setup backup storage for Stony Lodge Hospital. Recovered data from old dead server which client had no backups.Website development and maintenance. Set up and maintain new companies websites.http://rkender.wix.com/itsolutions

Sharon, Ct

Managed all IT, Helpdesk and Data Center operations, infrastructure, WAN, LAN, Servers, PBX and all computers.Managed installation of new PowerScribe 360 with new PAC’s and SAN server. Attended Amicas PAC’s Clinical Applications Training & Certification Program at Merge Healthcare.Set up Rx Pharmacy night faxing. Statistical reports of helpdesk calls detailing call volume per month, call trends and department analysis. Increased communications level from the technology department to all Hospital staff of problems and events.Set up and opened a training room with recycled computers. Hosted many training sessions for hospital employees on Meditech.Organized the Data Center, LAN area and spare parts inventory.

Direct Management of the entire scope of Information Technology at Mahopac National Bank’s 15 branches, and corporate offices. Technology includes, Data Center, computers, PBX, voice systems, VOIP and video conferencing. Manage Infrastructure, Networks, Servers, and Security systems. Knowledge of Cisco Systems routers and hubs. Knowledge of all T1’s, Data and analog circuits. Evaluate and recommend new system hardware and software and participating in systems development efforts. Opened four new branches with new technology.

Poughkeepsie, New York

Administration of 2500 client Mitel PBX’s and Voice mail system for Vassar Brothers Hospital, Northern Dutchess Hospital, Putnam County Hospital and remote offices. Including all moves, changes, adds repairs and all installations. Administration of all telecomm helpdesk calls.

Responsibility for all Helpdesk and Data Center operations. Management of 11 technical staff direct reports here and at remote office’s to include New York, Pennsylvania, Chicago, Atlanta, Minneapolis, New Jersey, Connecticut, and Denver offices. Management and administration of Voice mail, call accounting and PBX telephone systems for over 400 employees in Stamford and New York.

Responsibility for Data Center operations, all desktop computer hardware operations and software development. All inventory databases on mainframe along with connectivity with the London office. All telephone, digital PBX and telecommunications.

Total responsibility for all technology, telephony, 24/7 365 day large Data Center operations with support staff of 8, for computer systems operations at corporate headquarters in New York and in the Chicago, Connecticut and Delaware offices. Responsibility to include a multi-state large 150 person telemarketing call center.

Honeywell was a worldwide, multibillion dollar technology vendor employed 25,000 employees, marketing a full range of systems, from PCs through super computers. Formally trained by Honeywell to service large Data Center main-frame, mini and personal computer systems along with all associated peripherals.My Major Data Center clients :Crosslands Savings BankBrooklyn Savings BankMetropolitan Life Insurance CompanySt.Johns UniversityNew York Transit Authority Purolator CorporationGeneral Instruments Datatron ProcessingNYRA (Aqueduct, Belmont and Saratoga race tracks)