Richard Ker Email & Phone Number

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, My

A creative social media marketing agency to help businesses, startups and entrepreneurs grow their followers and loyal audiences using viral organic content by leveraging on the power of storytelling.

A digital NGO that preserves and promotes the history of Sabah (North Borneo) to the world using social media with more than 70,000 followers on Facebook.

Cyberjaya, Selangor, My

Shared and marketed Aerodyne's stories as the World's No. 1 Drone Solutions Provider.

Cyberjaya, Selangor, My

Strategised and executed the group's partnership and ecosystem development by establishing new partners globally for value creation, new business models, market access and technology offerings (drones, IoT, AI & robotics).Managed relationship with key stakeholders, ministries and government agencies.Developed and proposed digital transformation solutions for clients and partners. Led the commercialisation strategies for drone delivery which is one the fastest growing emerging industries in the world.Created value and sales pipeline exceeding US$10m with partners such as Microsoft, Islamic Development Bank, Celcom and DHL.

Cyberjaya, Selangor, My

Successfully involved in designing Cyberjaya's new masterplan (2020-2040) and approved by the Prime Minister's Department. Cyberview is a government owned company mandated by the government to spearhead the development of Cyberjaya as a Global Technology Hub.

Cyberjaya, Selangor, My

Spearheaded the development of Cyberjaya as a Global Technology Hub through smart city projects, innovation programs and ecosystem development.

AirShoppr is a platform to connect shoppers to global travellers, enabling them to purchase anything from anywhere. Finalist for Duke of York's Pitch@Palace event June 2016.

Bukit Jalil, Kuala Lumpur, My

Set up the ASEAN Centre of Entrepreneurship (ACE) to connect startup ecosystems regionally and globally, with the aim to make Malaysia as one of the startup capitals of Asia. Connected, collaborated and built partnerships with startup ecosystem players from Thailand, Vietnam, Laos, Singapore, Brunei, Cambodia, The Philippines and Indonesia. Now engaging with startup ecosystems in Australia, Japan, South Korea, India and China.Assisted international startups getting into Malaysia and making it as a launchpad to expand into ASEAN and globally.Engaged with local and regional partners to help ease startups in doing business in Malaysia and regionally.Designed a new ASEAN based immersion program for startups to expand in the region.Part of the core team which designed MaGIC Accelerator Program (MAP) which is the biggest accelerator program in Asia.

1. Self-owned start-up that sold niche digital products and services on multiple websites built using WordPress which generate average annual sales of more than US$30,000.2. Constantly implemented various SEO techniques to build ranking on Google and Alexa, increased organic traffic, Facebook and Google AdWords campaigns, data analysis through Google Analytics and set up online store and PayPal integration.3. Utilised content marketing techniques by writing unique and valuable articles on the web to build organic web traffic.4. Used the power of YouTube to build free web traffic to generate leads and sales.

Beijing, Beijing, Cn

1. Successfully implemented and migrated new information systems called BlackBaud Education Edge (www.blackbaud.com) and web-based Pinnacle online gradebook (www.globalscholar.com).2. Managed MS SQL Server 2008 and Windows 2008 servers which are the primary backend systems to the information systems databases.3. Provided day-to-day technical support to approximately 4,800 people in the community that includes students, parents, staff and teachers.4. Created various tutorials and technical documents for end users' work requirements.5. Worked with US and Australia-based software vendors on developing API (application programming interface) for integrating various databases.6. Attended Microsoft SQL and Crystal Reports training in Denver, Chicago and New York, USA.Worked with ICT Manager on implementing Microsoft SharePoint 2010 on school’s intranet and setting up electronic report cards for parents’ access.7. Assisted various departments with improving and streamlining business processes using readily available electronic and online tools.8. Initiated and implemented a remote data disaster recovery plan.

Boston, Massachusetts, Us

1. Managed the operations of an offshore Level 1 support IT call centre for one of North America’s biggest data and records management companies called Iron Mountain Inc. (approximately 15,000 employees worldwide).2. Successfully migrated the Level 1 support from Pennsylvania, USA to Beijing, China.3. Actively involved from the conception of the project to go-live phase.4. Worked together with HR team in recruiting and building a team of 20 people consisting of 17 support analysts and 3 team leads.5. Coordinated with third party vendor for setting up the leased line connection provided by AT&T between US and China.6. Involved in setting up firewall, router and Nortel IP phone systems.7. Reached a gross profit margin of approximately 40% based on the total number of headcounts.8. Coordinated the knowledge transition (KT) phase which involved in bringing 2 US-based trainers from Pennsylvania, USA to provide training to analysts.9. Developed delivery plan and ITIL process documents as the official service delivery documentation.10. Actively handled client’s expectations and resolve any escalations or complains.11. Put up processes in place to improve operational stability and efficiency.12. Performed weekly update with the stakeholders to review issues and delivery metrics.Utilised industry standard tool for IT management - HP Open View Service Center for managing incident tickets.13. Setup long term training plan for the analysts including technical, customer service, communication and English skills.

Beijing, Beijing, Cn

1. 4 years of successful experience managing the school’s IT help desk and leading a team of 5 technicians.2. Provided first and second level technology support to over 400 staff and 1900 students from more than 40 different countries.3. Provided prompt, accurate, and respectful support to users, employing high degree of customer-service skills and technical expertise while ensuring end user satisfaction.4. Developed a desktop program with Visual Basic that allows users access shared network drives, emails, workgroups printers and online IT help desk request.5. Developed a new and more user-friendly hardware inventory database with Microsoft Access 2003 and migrated the inventory data from an old Filemaker Pro database.6. Successfully assisted in master hard drive image creation, upgrading, cloning and quality control of over 1000 desktops and laptops to Windows XP Professional.7. Created and updated all software and operating system installation procedures, knowledge base, technical tutorials and all school’s technology-related documents.8. Researched, planned, supervised and executed yearly IT hardware upgrade and replacement cycles.

Beng, Electronics Engineering

Diploma In Multimedia Technology Engineering