Richard Klein Email & Phone Number

Indianapolis, In, Us

Providing fractional CHRO support to private equity owned portfolio companies, including HR strategic planning, organizational development, talent acquisition and risk management.

Participated in the sale of USIC as a limited equity partner. Enjoying some time off with family. Open to new opportunities.

Indianapolis, In, Us

Responsible for leading the development and execution of USIC’s employee engagement initiatives, integral to Company strategy for attracting and retaining top talent, as well as organizational strategies related to individual performance, rewards and developing clear career paths.

Wheeling, Illinois, Us

Head of Human Resources for a private equity owned industry leader in direct marketing and print production, with responsibility for talent strategy, culture and employee engagement, DE&I, performance alignment, organizational and individual development, training, recruitment, benefits, pay strategy and labor relations.

Madrid, Madrid, Es

Chief HR Officer reporting to CEO. Developed people and talent strategies for organization, to drive organizational performance and KPI's. Created programmatic solutions to ensure the availability of the highest quality employees at every level, best in class work environment and employment brand, high levels of employee engagement and efficient delivery of HR services. Led the HR team in the areas of talent acquisition, training, organizational development, compliance, employee relations, benefits, compensation and employee engagement.Significant Accomplishments: Led integration of three companies in a merger, enabling portfolio talent sharing by developing common benefits plans, organizational goal setting, policies and compensation programs.  Facilitated integration of service and technology sales teams, instituting Challenger Sales Training®, designing cross-selling incentives and new commission plan and talent assessment methodology. Exited poor performers and top-graded sales team. Pre-Covid-19 revenue run-rate increased 25%. Launched initiative to streamline and automate HR functions, lowering per capita recruiting costs from $108 to $58, reducing unbilled overtime to less than 3% and increasing capacity for talent acquisition and transaction processing.  Developed performance check-in process that aligned organizational financial performance and employee retention metrics with individual performance objectives. Led labor relations function for Company, negotiating 12 collective bargaining agreements with no strikes, while maintaining company operating margins.  Top graded HR team, replacing ‘C level’ talent with ‘A level talent.

Frederick, Md, Us

HR Leader reporting to CEO. Developed HR strategy to drive organizational performance, upgrade talent and build sales capability. Advised Board of Directors regarding same. Led a team of HR professionals, including generalists, staffing and training professionals, benefits, safety and legal. Led development of general management learning curriculum. Developed standardized and repeatable employee selection criteria and built front line capability in recruiting and employee selection. Developed talent planning tools and process. Developed employee engagement strategies. Planed for and implemented company response to 'Affordable Care Act.'Significant Accomplishments: Developed quarterly performance check-in process to align organization around key performance indicators and core competencies. Upgraded 25% of front-line account managers, while delivering ten point improvement in customer retention. Designed and implemented a decentralized front- line recruiting process with standard operating procedures, while centralizing staffing of strategic roles. Reduced time to fill from 36 to 22 days for account managers and by five days for Branch Managers Created corporate compliance process and system, enabling organization to successfully conclude numerous audits by OFCCP and Department of Labor.  Advocated and led nationwide implementation of customer communication training for front line staff, contributing to reduction in customer churn and improvements in customer intercept scores. Upgraded and doubled sales force in 12 months, contributing to $9 MM increase in revenue

Principal Consultant in HR consulting practice specializing in org. development, legal compliance and executive search.  Developed change strategy to create a performance culture, including performance assessment process, management training on coaching, pay for performance and employee communication.  Achieved double digit improvement in employee engagement in annual employee survey by assessing full life-cycle of HR practices for client; recommended and implemented changes, including enhanced management training, new ‘open door’ program, re-design of performance assessments and recommended changes to merit review and compensation systems. Developed ‘Performance Management 101’ training curriculum and trained front line managers.

Atlanta, Ga, Us

Supported Ad Sales and Affiliate Sales, providing OD and HR support to two sales organizations. Significant Accomplishments:  Developed Talent Management process and new sales competency model, integrating employee selection, performance management and succession planning. Ad sales force rated number one in media by customers (versus 202 competitors) in respected industry trade publication survey.  Developed diversity and inclusion internship program through outreach to historically black colleges and universities, along with summer mentoring program. 10 of 15 participants accepted full time positions.  Developed ‘Training for Impact’ certification process, enabling sales managers to assess staff in opening, probing and closing sales skills, contributing to 21% compound annual revenue increase.  Redesigned Sales Associate position, creating career track preparing sales support staff for Account Management. Decreased SA turnover 20% and filled 1/3rd of Account Manager positions internally.

Seattle, Wa, Us

Leader of HR department for autonomous business units with up to $1 B in sales. Supervised staff of 24-30 HR professionals in areas of OD, training, recruiting, employment branding and employee relations.Significant Accomplishments:  Accelerated internal promotion by 25%, accurately identifying talent gaps, designing succession planning process measuring skills and results. Increased success rate of promoted managers by 40%.  Reduced employee turnover 20 points by designing a store employee practices survey which isolated front line people practices and developing action plans to address deficiencies.  Provided field leadership representation on Starbucks employment branding initiative; Achieved industry high ‘engagement’ measure of nearly 90% on employee surveys.

Us

Leader of a stand-alone HR department with a staff of 35 within Delta’s IT subsidiary. Primary responsibilities included OD, staffing, compensation and benefits design, and leadership development.

Atlanta, Ga, Us

Supported President and COO of Home Nursing and Infusion Therapies business in formulation and implementation of HR strategies designed to overcome business reversals and loss of talent. Managed staff of 12. Significant Accomplishments:  Reduced employee turnover from 41% to 29% by creating a cultural change process aligned around four customer focused “Leadership Behaviors.” Provided executive coaching to ‘C Suite’ to roll out Leadership Behaviors at a meeting of company’s top 200 leaders.  Reduced targeted recruitment costs from $280 per capita to $195 for a major health services provider by reengineering recruitment process, creating reduction in recruitment costs of $1.7M. Facilitated an increase in order fill rates by 4% and increased cash flow by $60MM by designing annual goal setting process that aligned corporate margin objectives with individual performance targets.

Purchase, New York, Us

HR generalist supporting a multi-state region with 500-1200 restaurants.

Purchase, New York, Us

Managed employment compliance activities for a restaurant chain with 4500 restaurants

B.S., Industrial & Labor Relations

Jd, Law