Richard Knauer

Richard Knauer Email and Phone Number

Systems Administrator @ Applause @ Applause
Berlin, DE
Richard Knauer's Location
Berlin, Berlin, Germany, Germany
Richard Knauer's Contact Details

Richard Knauer work email

Richard Knauer personal email

n/a
About Richard Knauer

Systems Administrator @ Applause, specializing in managing Apple devices via Jamf Pro. With a background in Windows fleet management via MECM, IT support and B2B MSP experience, I hold certifications for Office365, Jamf, IBM Cybersecurity Analytics and general IT support.I am passionate about automating workflows, simplifying end-user experiences, and advancing my career in MacOS and Windows system administration by continuing to drive seamless and intuitive IT solutions.

Richard Knauer's Current Company Details
Applause

Applause

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Systems Administrator @ Applause
Berlin, DE
Website:
applause.com
Employees:
1486
Richard Knauer Work Experience Details
  • Applause
    Applause
    Berlin, De
    View
  • Applause
    Systems Administrator
    Applause May 2022 - Present
    Framingham, Massachusetts, Us
    ● Manage Apple device fleet (MacOS/iOS) and act as primary owner of our Jamf Pro MDM instance, overseeing device provisioning, patching and security compliance.● Work on automation efforts, streamlining workflows and reducing manual processes to improve operational efficiency.● Lead end-user support for MacOS devices, acting as main escalation point for our Service Desk team.● Oversee software deployments, updates and testing and implementation of major OS upgrades.
    View
  • Applause
    It Support Engineer
    Applause Nov 2019 - May 2022
    Framingham, Massachusetts, Us
    ● Provided SLA-compliant technical support and troubleshooting for internal IT issues, focusing on both Mac and Windows environments.● Managed software patching and updates for Windows fleet via MECM.● Assisted in hardware provisioning and deployment.● Documented IT processes and procedures to improve our internal knowledge base.
    View
  • Also Group
    Technical Support Specialist
    Also Group Apr 2018 - Oct 2019
    Emmen, Kanton Luzern, Ch
    ● Delivered B2B technical support, specializing in Office365 environments and troubleshooting hardware and software issues for corporate clients.● Provided guidance to customers on product installations and configurations.● Coordinated with vendor partners to resolve technical problems, ensuring SLA standards.● Maintained customer service excellence by priding myself in quick response times and technical accuracy.
    View
  • Also Group
    It Apprentice
    Also Group Aug 2015 - Mar 2018
    Emmen, Kanton Luzern, Ch
    ● Gained comprehensive hands-on experience in troubleshooting and resolving IT issues.● Provided first and second-level support for end-users, ensuring minimal disruption to business operations.● Documented incidents and resolutions for future reference.● Participated in system upgrades and implementations, learning intricacies of enterprise IT infrastructure.
    View
  • Delphi Systems
    Office Manager
    Delphi Systems Jul 2014 - Aug 2015
    ● Managed day-to-day administrative tasks, ensuring smooth office operations.● Handled client communications and assisted management with coordination of meetings and events.● Maintained office supplies, business correspondence and registry.

Richard Knauer Skills

Windows 8 Active Directory Technischer Support Computer Hardware Softwareinstallation Hardwarediagnose Windows Skype For Business Office 365 Jira Windows 8.1 Customer Relationship Management Teamviewer Support Von It Hardware Microsoft Office Windows Xp Remote Administration Windows 7 Kundendienst Softwaredokumentation Systemadministration Fehlerbehebung Windows 10 Microsoft Windows Vista

Richard Knauer Education Details

  • Osz Wirtschaft - Leopold-Ullstein-Schule
    Osz Wirtschaft - Leopold-Ullstein-Schule
    Management Assistant For Information And Telecommunication Systems

Frequently Asked Questions about Richard Knauer

What company does Richard Knauer work for?

Richard Knauer works for Applause

What is Richard Knauer's role at the current company?

Richard Knauer's current role is Systems Administrator @ Applause.

What is Richard Knauer's email address?

Richard Knauer's email address is rk****@****use.com

What schools did Richard Knauer attend?

Richard Knauer attended Osz Wirtschaft - Leopold-Ullstein-Schule.

What skills is Richard Knauer known for?

Richard Knauer has skills like Windows 8, Active Directory, Technischer Support, Computer Hardware, Softwareinstallation, Hardwarediagnose, Windows, Skype For Business, Office 365, Jira, Windows 8.1, Customer Relationship Management.

Who are Richard Knauer's colleagues?

Richard Knauer's colleagues are Indira Leyva, Paul Hoffman, Tomas Zeringis, Franklin Monge, Jack Begley, Brooke Taute, Hanna-Alisa Basaraba.

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