Richard Knibbs Email & Phone Number

Texas, United States

Dallas, Tx

Filing for the Rural Healthcare Subsidy is difficult. The rules are constantly changing, and you don't know what you have done is wrong until it is too late. At Spectracorp, we take the worry off of the hospital and work to get as much reimbursement available, received.Assist Hospitals nationwide with filing for a 65% subsidy for Rural Telecommunication costs through the Rural Healthcare Program of USAC.SpectraCorp is the largest consulting group assisting health concerns with the Rural Health Care Program. We have over 400 contracts for 2300+ physical locations and help will help our clients get over $67 Million in subsidy funding in 2018Present and Contract the program for SpectraCorp and one of our filing partnersDetermine the facility’s eligibility for the subsidyIdentify all the circuits that qualifyGather all required data items for filingTabulate listings of qualified circuitsEstimate the annual funding amountProvide project coordination between the healthcare facility and the filing partnering companyStrategically submit subsidy requests to maximize the amounts awarded for the fund year (July 1st of each year through June 30th of the following year).Individually request funding for each eligible circuitManage & Facilitate the bid processComplete and submit all required paperwork accurately; assures all deadlines are metServe as the primary point of contact with the USAC organization and handles all questions about client filings. Track the filing from the first form submittal until payment of the subsidy is completed.

Establish, manage, and improve the customer relations of assigned accounts in an effort to improve customer loyalty as measured primarily by account renewals and Net promoter scores.• Assigned a group of accounts to maintain• Building a strong relationship with each assigned account decision maker and the key influencers• Understanding or gauging loyalty levels• Managing strategic partnerships to ensure maintenance of solid relationships• Ensuring retention and satisfaction of assigned client base • Establishing and facilitating regularly scheduled meetings• Evaluate each account success criteria and align them with company objectives• Supporting operations in the development of new programs for clients • Maintaining a high level of client satisfaction through outstanding customer service • Ensuring that regular business reviews (at least quarterly) with assigned clients. • Understanding systems, training and support needs for assigned client base • Interfacing with internal & external operations teams as needed to solve client issues/escalations • Follow the structured relationship management plan while documenting each communication• Facilitate effective communication between customer and internal associates • Understand account performance and ensure timely communication of any gap closure efforts • Pro-Actively engage operations to address product /solution performance before they impact customer relationship • Created Standard Operating Procedures for Department• Performed side by side training with new hires before classroom training was performed.

Plano, Tx

Serves as a liaison between customers and operations departments in order to provide excellent customer service and ensure product satisfaction.• Interacts with customers to gather product desires and help align the appropriate product with the customer.• Builds customer rapport with customers to gain trust in order to guarantee return clients.• Assist with all set ups and tare downs at all scheduled events. • Control ordering and inventory for 3 mobile stores in preparation for each event.• Performs technical support for electric and nitro powered R/C models.• Provide support for online ordering systems. • Run daily reports such as business summary, sales summary, inventory summary, and credit card process summary for analyst and reconciliation. • Trains new hires on proper policies and procedures.• Create process flow documents used to train new hires; also used for refresher trainings.• Process power up and warranty replacements to guarantee customer satisfaction.• Provide customer feedback to the Engineering department to enhance product performance, appearance, and customization options.• Proofread product manuals along with assist with creating new manuals for new products.

Provided exceptional customer service using conflict resolution to assist customers with their accounts.• Assist customers in resolving delinquent accounts. • Handled sensitive customer account information and processed payments. • Provided exceptional customer service to all customers including irate customers.• Monitored call flow and real time schedule adherence for over 500 associates.• Worked as an interim service quality analyst with TCS and RTA.• Assist the unit manager and management staffing improving the current work environment.• Attended round table conference calls with directors of Citi Group sites.• Worked with the IT Departments to improve system enhancements.• Assisted with testing new enhancements and provided feedback to various departments. • Conducted several team meetings consisting of twenty or more associates.• Created training guides and handouts for new associates.• Assisted with training new hires along with hosting refresher training for current associates.

Manage inventory and ordering processes at a store level to ensure budget and shrink goals were maintained.• Responsible for creating purchase orders, monitor incoming orders, and controlling item roll outs• Assisted customers with electrical and other home improvement ideas• Generate price changes, sort, and mark down items• Created special orders, operated cash register, and worked phone orders• Certified to operate forklift, order picker, and slip-sheet machine• Receive and detail all merchandise that comes into the store• Process all paperwork and freight claims• Manage special orders and Return to Vendor issues• Apply and Distribute knowledge of electrical with fellow associates • Assist customers with electrical and other home improvement ideas and needs• Put out freight and down stock products on daily basis• Team Captain of Kids Workshop, coordinate workshops for kids every month• Member of the Employee Committee, generate funds for events and gifts• Created special orders, operated cash register, and work phone orders• Handled P&L, SOW, and Shrink Plan for department

Associate'S Degree, Business/Commerce, General, 4.0

Yes, High School/Secondary Diplomas And Certificates, 3.9