Rick K. Email & Phone Number

Ramsey, NJ, US

• Reports to the National Manager, Technical Services Consulting
• The ESDM is responsible for managing the delivery of services to highly complex enterprise-wide clients.
• Creates plans and teamwork assignments, directs work efforts, reviews project plans, escalating, and communicating resource needs, ensuring completion of quality reviews, and driving the resolution of projects and.
• Responsible for aligning themselves with our client’s business objectives and creating a collaborative partnership.
• Ensures successful management and oversight of day-day tactical and operational service delivery issues and ensures alignment with the client’s overall strategy, business needs and outcomes. The ESDM will ensure.

Ramsey, NJ, US

• Reports to the Director Of Service Delivery
• Senior resource with diverse experience supporting All Covered’s largest bay area clients
• Primary - Responsible for administering infrastructure and managing IT operations at enterprise clients
• Member of majors account team, Provides high touch IT support, Services top revenue accounts
• Project planning and implementation, Drives IT initiatives, mentors new team members
• Technologies include: Windows Server, Active Directory, Azure, M365, OKTA Admin, Google WorkSpace, VMWare, SonicWall, Fortinet, Cisco Meraki, Proof Point, Mimecast, KnowBe4, Zoom Rooms, OneDrive, Teams, SLACK, DropBox.

Little Rock, AR, US

• Inuvo acquires NetSeer
• Member of Inuvo IT Support team responsible for management, administration and support of company infrastructure, data center, domain & users
• Technologies included: Windows, MAC, Dell/EMC SAN, ESXi, M365, Data Migration, SLACK, Open VPN, WebEx, Wireless and VOIP

• Managed IT budget, asset purchasing & tracking, continually developed working relationships with vendors and worked directly with our Controller implementing cost saving measures that decreased company engineering and.
• Supported local and remote users on Windows, MAC and Linux, improved user satisfaction 100% by restructuring case management policies in JIRA decreasing overall time to resolve issues
• Performed server installs, maintenance and upgrades in data center (HP, DELL)
• Administered G Suite, QNAP NAS, Meraki wireless and VOIP
• Acquired new skills in bash scripting and AWS allowing me to join the production team and on call rotation
• Performed software deployments using Chef, Docker and Jenkins

US

• LanDesk acquires AppSense
• Managed all corporate IT systems and supported company employees across multi-continent geographies, Americas, EMEA, Benelux & APAC - 400 employees
• Managed IT cost center, MSDN Licensing and budget for Americas
• Planned and managed move of our headquarters to a new location. This entailed building a new server room (power, cooling, network and infrastructure) from the ground up. Minimized loss of productivity by having the.
• Administered Windows Server - Active Directory, Group Policy and Domain
• Supported Exchange, Office 365, SalesForce, Avaya IP Office, CheckPoint VPN, Cisco Wireless, Citrix and SAP

San Jose, CA, US

• Built a strong rapport and working relationship with hundreds of clients, designed and planned end user environments, storage and infrastructure
• Increased profitability by upgrading customer infrastructure to align with business goals
• Performed hardware installation and network configuration, OS and applications to support client's business needs
• Diagnosed and repaired client networks, firewall and back end applications
• Identified and resolved application and operating system issues that hinder business productivity
• Implemented cloud based monitoring in client environments

Loomis, California, US

• Managed REACT’s domestic and international support, professional and technical services for customers, partners and VARs
• Improved customer satisfaction by developing a standard process providing directions for activation and common next steps for system use
• Provided on-site and remote support, server installation, administration and training
• Created migration procedure for restoring REACT applications and SQL databases to dissimilar hardware
• Extensive experience with enterprise applications, email, software deployment and SaaS solutions
• Designed virtual testing environments for cross platform testing under XP, Vista, Server 2003-2008 and Windows 7

Palo Alto, CA, US

• Supported 70 employees at local and remote work site locations
• Administered Active Directory & Group Policy to users, computers and printers across domain & multiple networks. Supported multiple operating systems and enterprise applications, Windows OS, some MAC & Linux, Office.
• Managed CISCO VOIP Phone System, Audio Visual Conferencing, Some CISCO IOS and.vbs scripting
• Implemented a back-up strategy for the Field Sales Team which protected against data loss and reduced downtime
• Researched and evaluated new technology and solutions, completed Pilot House Consulting MS SharePoint Certification
• Created and documented an end-user knowledge-base / FAQ - Published to SharePoint

Provided Level II technical support to enterprise customers, VAR’s and partners. Allocated QA and Engineering resources to resolve technical support problems. Maintained QA Lab, demo equipment, company domain, Intermedia/Exchange Email, SalesForce-CRM, telephones, Door Access System, VPN, network connectivity, security, printers and PDA support..

Installed and configured digital voice solutions, networking appliance and software applications at customer sites. Managed network security, connectivity, FTP and internet based communications. Provided onsite support and remote troubleshooting of client networks, applications and hardware. Performed system upgrades, maintenance, data integrity.

Reported to the Patient Admitting Director - Managed a staff of 30 personnel and the activities of multiple work areas (Patient Admitting, ER, Bed Control, Imaging, Ancillaries) and sites to ensure performance standards were achieved. Monitored system resources and workflow. Promoted and maintained customer relations. Worked closely with help desk staff to.

San Francisco, CA, US

Responsible for meeting outpatient revenue goals; Led team who consistently exceeded expectations. Managed department staff responsible for patient registration and financial services. Developed policies and procedures to maintain efficient and effective functioning of multiple work areas. Evaluated eligibility for alternative sources of financing such as.

Aeronautical Engineering

Education record

Certificate