Richard Kullander Email & Phone Number

New Bedford, Massachusetts, United States

Fairhaven, Massachusetts, United States

Working under the Links&Kings division. Custom order entry, Sales Support, inbound sales, logo creation, invoicing, credit writing, returns, shipping, and process review.

Middletown, Rhode Island

•Responsible for retaining the highest level of company revenue to increase overall company profitability.•Developing proactive efforts to maintain long-term customer relationships.•Work with other departments to improve the customer experience.•Timely preparation of reports based on specific requested metrics to measure churn.•Expeditious handling of customer-initiated calls and opened cases.•Successful re-negotiation of customer contracts, credits, and product changes to prevent churn.•Make routine outbound phone calls to prevent customer cancellation.•Support customers in resolving current problems that would lead to cancellation by working with Technical Support, Engineering, and other departments.•Utilize friendly collection methods of phone calls and emails to customers in danger of being disconnected for non-payment.

88 Silva Ln Tech 4 Middletown, Rhode Island

Business class internet service provider using a Fixed Wireless technology.• 60-80 outbound cold calls per day to new prospects.• Delivered 10-12 presentations a day focusing on Business Class Internet Service.• Business Development for small and medium accounts.*Briefly helped restart the Wholesale department collecting NDA's and MSA's through cold calling and prospecting.

Providence, Rhode Island Area

-Top Performer for Q1 2015SAAS company in a start-up environment utilizing cold calling, prospecting, customer research, web presentations, contract negotiation, and closing skills. This was a full life-cycle sales role heavily leaning on relationship-building and referral requests.

Cranston Ri

Responsible for running teams of 3-6 cleaning techs and field workers to inventory, clean, pack, and process fire and water damaged goods after an emergency. Key experience: improved customer experiences, increase customer satisfaction, deliver a better service or product while ultimately increasing business and revenue. Direct involvement with Insurance companies and Adjusters, Property Management companies,and Vendors is a must on a daily or weekly basis. Worked direct with project managers to protect/store/handle our customers most sensitive documents and items.

Server in a fine dining environment.

Warwick, Rhode Island, United States

Assigned to Citizens Bank Survey Team conducting outbound customer surveys, call transfers, and customer service referrals.to existing and current customers.

Determined financial eligibility of clients applying for financial products and loans. Managed highly confidential information such as bank records, W2's, assets, retirement, etc. Direct contact with clients, referrals, Title Officers, Realtors, Appraisers, various other professionals and consumers, including home visits.Guided clients through entire mortgage process from original cold calling or telephone inquiries up to the final closing with attorney's and realtors. General duties included switchboard operator, data entry, filing, credit reviews, alternate recommendations, marketing (email, written, networking, and referrals), Excel, MS Office, Power Point

Multi-tasking responsibility, Customer relations and cash management, Operated in fast-paced, high volume, highly socially interactive environment.Occasionally filled in as Host when requestedProficient experience in POS, food handling, FIFO, Wine Service, and food preparationPrior experience for same company while attending college

Represented team as Internet Watchdog acting as team motivator and prepared the large trade Report using Power Point, Excel, Intranet, MS Word, MS Office Inbound call servicing and management responding to inquiries and requests managing highly confidential client information. I was awarded several Employee of the Month awards for exceptional customer service. Acted as the Risk Management Liaison for 5 teams. Duties included follow-up interview with other CSR agents, preparing reports, and presenting findings to Risk management.

Inbound call servicing and management responding to inquiries and requests managing highly confidential client information. Position required up-selling client products when the opportunity presented itself during the service call. Activated and deactivated debit and checking cards, credit cards, and accounts. Occasionally crediting or forgiving charges placed on client accounts.

• Responsible for direct contact sales of advertising products. Daily responsibilities included new employee training, management of 5 member teams, map reading, cash management, client meetings, peer review, new employee interviews, hiring decisions, filing, and data entry• Position occasionally called for overnight travel sometimes lasting up to a week

Interviewed potential client information, provided information to the public, assisted attorneys at hearings, trial, and administrative proceedings, gathered courtroom documentation, performed general office, reception, data entry duties

Bachelor Of Science, Criminal Justice; History

Criminal Justice

Education record