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Richard L. Email & Phone Number

Senior Sales Engineer | Creating Tailored Customer Solutions | Innovating with New Use Cases for Maximum Impact at Bigtincan
Location: Greater Sydney Area, Australia, Australia 13 work roles 3 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Bigtincan
Role
Senior Sales Engineer | Creating Tailored Customer Solutions | Innovating with New Use Cases for Maximum Impact
Location
Greater Sydney Area, Australia, Australia
Company size
182 employees

Who is Richard L.? Overview

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Richard L. is listed as Senior Sales Engineer | Creating Tailored Customer Solutions | Innovating with New Use Cases for Maximum Impact at Bigtincan, a company with 182 employees, based in Greater Sydney Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Richard L..

Richard L. previously worked as Senior Presales Engineer at Bigtincan and AU Account Manager at Amazon. Richard L. holds Master Of Business Administration (Mba), General Mba from Australian Institute Of Business.

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Email format at Bigtincan

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Bigtincan

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Profile bio

About Richard L.

With over 4 years of experience in leading and managing operations in the adtech and IoT industries, I have developed a strong skill set in customer success, process improvement, and data analysis. I am passionate about delivering value and driving growth for sales enablement teams, as well as improving customer experience and satisfaction.As a Customer Success Manager at Bigtincan, I leverage my SaaS expertise and certified customer success manager (CCSM) credentials to help customers achieve their goals and maximize their ROI. I work with customers to conduct business reviews, identify opportunities, and provide solutions. I also collaborate with internal teams to ensure customer feedback is incorporated into product development and service delivery. Some of my key achievements include increasing customer retention rate by 35%, generating $1.2M in upsell revenue, and achieving a 95% customer satisfaction score.

Current workplace

Richard L.'s current company

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Bigtincan
Bigtincan
Senior Sales Engineer | Creating Tailored Customer Solutions | Innovating with New Use Cases for Maximum Impact
waltham, massachusetts, united states
Website
bigtincan.com
Employees
182
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Company profile
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13 roles · 18 years

Richard L. work experience

A career timeline built from the work history available for this profile.

Senior Presales Engineer

Current
Bigtincan

Sydney, New South Wales, Australia

Aug 2024 - Present

Au Account Manager

Amazon

Sydney, New South Wales, Australia

Mar 2024 - Aug 2024

Senior Customer Success Manager

Bigtincan

Sydney, New South Wales, Australia

Dec 2023 - Mar 2024

Customer Success Manager

Bigtincan

Sydney, New South Wales, Australia

Mar 2022 - Dec 2023

Head Of Operations

Publift

Experienced leader with a proven track record in adtech account management. Skilled in leading and managing teams, defining and executing quarterly OKRs, and creating reports and dashboards to drive data-driven decisions. Strong focus on increasing revenue and improving customer experience, resulting in high customer satisfaction and retention levels..

Aug 2020 - Jun 2021

Head Of Operations

Euclidic Systems

Sydney, Australia

Results-driven Head of Operations with a proven track record in streamlining processes, increasing efficiency and driving revenue growth. Experienced in onboarding, billing, inventory management, bookkeeping, and process improvement. Skilled in utilizing Zoho Analytics for reporting and exception management. Proven ability to lead and manage teams to.

Jan 2019 - Aug 2020

Senior Account Manager

Flashbay

Highly skilled Senior Account Manager with a proven track record of managing and growing large client bases. Experienced in leading account management teams to achieve sales targets and KPIs, and acting as an escalation point for aftersales cases to ensure client satisfaction. Skilled in IT infrastructure management and process improvement, resulting in.

Dec 2013 - Jan 2019

Account Manager

Flashbay

Sydney, Australia

Jul 2012 - Nov 2013

Fixed Line And Mobile Product Manager

Anittel

North Sydney

Feb 2012 - Jun 2012

Fixed Line Account Management Team Leader

Anittel

This role involves voice and data provisioning, customer service, face to face contact with clients, sales of all voice and data products including IP Telephony.

2008 - Feb 2012

Operations Executive

T4 Communications

Turning a business expense into a business advantage again!

Mar 2008 - Nov 2010
Team & coworkers

Colleagues at Bigtincan

Other employees you can reach at bigtincan.com. View company contacts for 182 employees →

(C (()) Chris Watkins (()) Chris Watkins Colleague at Bigtincan Dallas-Fort Worth Metroplex, United States View → AM Afonso Matumona Afonso Matumona Colleague at Bigtincan London Area, United Kingdom, United Kingdom View → TH Tom Hueber Tom Hueber Colleague at Bigtincan Skaneateles, New York, United States, United States View → CF Charles Fraser Charles Fraser Colleague at Bigtincan Tasmania, Australia, Australia View → IF Ivan Flores Ivan Flores Colleague at Bigtincan Queens, New York, United States, United States View → MN Margaret Nantale Margaret Nantale Colleague at Bigtincan United States, United States View → JG Joel Goransson Joel Goransson Colleague at Bigtincan Hobart, Tasmania, Australia, Australia View → GR Gregg Rockwell Gregg Rockwell Colleague at Bigtincan Framingham, Massachusetts, United States, United States View → 📱R 📱Roy R. 📱Roy R. Colleague at Bigtincan Greater Sydney Area, Australia View → PS Phil Stiff Phil Stiff Colleague at Bigtincan Bend, Oregon, United States, United States View →
3 education records

Richard L. education

Master Of Business Administration (Mba), General Mba

Australian Institute Of Business

MBA completed in December 2015

Diploma Of Business Management, Business Administration And Management, General

Swinburne University Of Technology

Done as a part of Pacnet's management development program.

High School Certificate

Sefton High School
FAQ

Frequently asked questions about Richard L.

Quick answers generated from the profile data available on this page.

What company does Richard L. work for?

Richard L. works for Bigtincan.

What is Richard L.'s role at Bigtincan?

Richard L. is listed as Senior Sales Engineer | Creating Tailored Customer Solutions | Innovating with New Use Cases for Maximum Impact at Bigtincan.

Where is Richard L. based?

Richard L. is based in Greater Sydney Area, Australia, Australia while working with Bigtincan.

What companies has Richard L. worked for?

Richard L. has worked for Bigtincan, Amazon, Publift, Euclidic Systems, and Flashbay.

Who are Richard L.'s colleagues at Bigtincan?

Richard L.'s colleagues at Bigtincan include (()) Chris Watkins, Afonso Matumona, Tom Hueber, Charles Fraser, and Ivan Flores.

How can I contact Richard L.?

You can use AeroLeads to view verified contact signals for Richard L. at Bigtincan, including work email, phone, and LinkedIn data when available.

What schools did Richard L. attend?

Richard L. holds Master Of Business Administration (Mba), General Mba from Australian Institute Of Business.

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