With over 9 years of experience in external and customer relations, I help service businesses achieve their goals and exceed expectations. I am a leader in developing and implementing strategic solutions for community engagement, business development, and policy influence. I have a MBA in Logistics, Operations, and Supply Chain Management and a MURP in Economic Development from reputable universities.Currently, I am the Director of External Relations and Family Engagement at Scott's Funeral Home, where I improve ratings and reviews by establishing excellent customer service and providing compassionate aftercare. I also build, enhance, and maintain relations with key local and state-level elected officials to influence policy that affects service businesses. I facilitated the rezoning and permitting efforts required to construct a $1.5 million chapel, and I conducted market research to determine optimal aftercare services. I am passionate about making a positive difference in the lives of the bereaved and the communities I serve.
Listed skills include Program Management, Analysis, Project Planning, Strategic Planning, and 16 others.