Richard Landeck Email & Phone Number

Fort Worth, Tx, Us

Irving, Texas, United States

Dallas-Fort Worth Metroplex

Provide strategic input on prioritization and customer feedback for Sabre’s AirCentre™ portfolio.• Reduced sales opportunity approval process time by 25% by streamlining the communication and approval request processes using Microsoft Power Automate.• Worked across multiple teams to analyze existing customer revenue, competitor pricing, sales and customer feedback to better improve strategic pricing. Initiative resulted in a reduction of average “win” deal discount by… Show more Provide strategic input on prioritization and customer feedback for Sabre’s AirCentre™ portfolio.• Reduced sales opportunity approval process time by 25% by streamlining the communication and approval request processes using Microsoft Power Automate.• Worked across multiple teams to analyze existing customer revenue, competitor pricing, sales and customer feedback to better improve strategic pricing. Initiative resulted in a reduction of average “win” deal discount by 15%.• Successful product rebranding resulted in a 10% increase in sales revenue in the following year.• Implemented a “User Design Workshop” where existing and potential users were able provide direct feedback on the design of new features. This led to a 17% increase in NPS year-over-year for the last 2 years in addition to the launch of 2 major new User requested features. Show less

Dallas/Fort Worth Area

I managed a global team of 16 Business Analysts located in the US, UK, China, Austria, Latin America, and India tasked with the efficient delivery of enterprise level SaaS software at customers worldwide.• Team achieved a 100% successful implementation rate.• Creation of design and requirements for a configuration questionnaire resulted in a 10% reduction in effort required to configure and test new implementations.• Improvement in customer validation testing process resulted in a… Show more I managed a global team of 16 Business Analysts located in the US, UK, China, Austria, Latin America, and India tasked with the efficient delivery of enterprise level SaaS software at customers worldwide.• Team achieved a 100% successful implementation rate.• Creation of design and requirements for a configuration questionnaire resulted in a 10% reduction in effort required to configure and test new implementations.• Improvement in customer validation testing process resulted in a 26% increase in first time pass, and a net reduction of, approximately, 12% in new defects discovered during validation testing. Show less

Dallas/Fort Worth Area

Primary Business Subject Matter Expert on multiple implementation projects worldwide with customers such as United Airlines, Aeroflot, Virgin Australia Airlines, Spirit Airlines, and others.• Feedback on prioritization of new features based on customer feedback resulted in 4 new reference customers worldwide.• Coordinated a multi-team effort to develop a process and tool to analyze value generated by the software. Work with marketing on developing an executive communication template… Show more Primary Business Subject Matter Expert on multiple implementation projects worldwide with customers such as United Airlines, Aeroflot, Virgin Australia Airlines, Spirit Airlines, and others.• Feedback on prioritization of new features based on customer feedback resulted in 4 new reference customers worldwide.• Coordinated a multi-team effort to develop a process and tool to analyze value generated by the software. Work with marketing on developing an executive communication template for both internal and external executives. Overall, this initiative improved adoption of suggested business practices at customers by 33%. Show less

Orlando, Florida, United States

• Monitor & Analyze AirTran traffic demand metrics at hubs and high-volume airports and make recommendations to executives about anticipated delays based on information provided.• Coordinate communications between Air Traffic Control, Airport Authorities, and Airline Planning units regarding prioritization of operations.• Maintain a rolling 6-12 hour forecast of potential network issues for the airline planning units and dispatchers.• Develop, and maintain, informational… Show more • Monitor & Analyze AirTran traffic demand metrics at hubs and high-volume airports and make recommendations to executives about anticipated delays based on information provided.• Coordinate communications between Air Traffic Control, Airport Authorities, and Airline Planning units regarding prioritization of operations.• Maintain a rolling 6-12 hour forecast of potential network issues for the airline planning units and dispatchers.• Develop, and maintain, informational sources/metrics on de-icing capacity, field conditions, facility and equipment to improve prioritization decisions for airline planning units and dispatchers.• Coordinate special handling requests through ATC for priority handling, securing ground stop waivers for time critical flights, group movements, or significant passenger connection issues, etc.• Develop partnership with Air Traffic Control facilities and serving as a single point of contact for tactical problems.• Analyze airline priorities, capabilities, goals to develop, coordinate, and communicate severe weather response plans to Air Traffic Control, Airport Executives, and Airline Executives.• Monitor and analyze the operational, and financial, metrics required to define the benefits/pain points of the Air Traffic Management System. Show less

Sharing responsibility with the Captain the safety of the flight from the time of departure to the time of arrival.Assure Company compliance of all Federal Aviation Regulations and AirTran polices and procedures, as applicable to the dispatch of aircraft.The preflight planning, issuance of the flight release, monitoring flight progress and providing the latest available information, which will ensure the safest possible flight operations.Flight following of aircraft systemwide… Show more Sharing responsibility with the Captain the safety of the flight from the time of departure to the time of arrival.Assure Company compliance of all Federal Aviation Regulations and AirTran polices and procedures, as applicable to the dispatch of aircraft.The preflight planning, issuance of the flight release, monitoring flight progress and providing the latest available information, which will ensure the safest possible flight operations.Flight following of aircraft systemwide, answering telephone calls and dissemination flight information. Show less

Sharing responsibility with the Captain the safety of the flight from the time of departure to the time of arrival.Assure Company compliance of all Federal Aviation Regulations and ATA polices and procedures, as applicable to the dispatch of aircraft.The preflight planning, issuance of the flight release, monitoring flight progress and providing the latest available information, which will ensure the safest possible flight operations.Flight following of aircraft worldwide, answering… Show more Sharing responsibility with the Captain the safety of the flight from the time of departure to the time of arrival.Assure Company compliance of all Federal Aviation Regulations and ATA polices and procedures, as applicable to the dispatch of aircraft.The preflight planning, issuance of the flight release, monitoring flight progress and providing the latest available information, which will ensure the safest possible flight operations.Flight following of aircraft worldwide, answering telephone calls and dissemination flight information. Show less

USAR Military Police: Conduct Combat Support operations including: Traffic control, Main Supply Route Security, Route Reconnaissance, and Enemy Prisoner of War detention. Conduct Garrison Support operations such as Traffic Control, Law Enforcement, and limited Criminal Investigations. Maintain TS Security Clearance for duration of assigned duties.USAFR Security Forces: Conduct Rear-Area Airfield Security such as Traffic Control, Law Enforcement, and Limited Criminal Investigations.… Show more USAR Military Police: Conduct Combat Support operations including: Traffic control, Main Supply Route Security, Route Reconnaissance, and Enemy Prisoner of War detention. Conduct Garrison Support operations such as Traffic Control, Law Enforcement, and limited Criminal Investigations. Maintain TS Security Clearance for duration of assigned duties.USAFR Security Forces: Conduct Rear-Area Airfield Security such as Traffic Control, Law Enforcement, and Limited Criminal Investigations. Conduct Forward-Area Airfield Security such as Physical Site Security, Reconnaissance Patrols, and Airfield Defense. Maintain Secret Security Clearance, or higher, for duration of assigned duties. Show less

Sharing responsibility with the Captain the safety of the flight from the time of departure to the time of arrival.Company compliance with all Federal Aviation Regulations and Skyway policies and procedures, as applicable to the dispatch of aircraft.Preflight planning, issuance of the flight release, monitoring flight progress and providing the latest available information, which will ensure the safest possible flight operations.Flight following of aircraft system wide, answering… Show more Sharing responsibility with the Captain the safety of the flight from the time of departure to the time of arrival.Company compliance with all Federal Aviation Regulations and Skyway policies and procedures, as applicable to the dispatch of aircraft.Preflight planning, issuance of the flight release, monitoring flight progress and providing the latest available information, which will ensure the safest possible flight operations.Flight following of aircraft system wide, answering telephone calls and disseminating flight information. Show less

Ensure assigned aircraft were fueled with appropriate fuel load in accordance with associated airlines Fueling Policy.

Faa/Dot Adx Certification, Aircraft Dispatcher, 4.0 Gpa

Music Teacher Education

Activities and Societies: Kappa Kappa Psi, Marching Chiefs