Richard Matson-Daley Email & Phone Number

St Paul, Minnesota, United States

Saint Paul, Minnesota

Co-lead a team of 8 Relationship Managers whose portfolio of work covered all state level agencies.Led the recovery or improvement in the business relationship between MNIT Enterprise Services and large and/or high profile agencies. Responsible for maintaining the relationship between MNIT Services’ Chief Business Technology Officers (CBTOs) and MNIT Enterprise Services. Developed, in collaboration with subject matter experts, change management and business engagement plans for enterprise level technology projects.As Team Lead, coach and mentor Relationship Managers with regard to identifying and documenting complex, large scale, sensitive business support needs and the development of solutions. Identified, researched and coordinated the resolution of complex issues involving technology, finance and agency business process.Serve as the first point of contact for CBTO’s and non-executive branch customers with regard to enterprise and shared service needs including facilitating the discovery of business requirements. Developed and evaluated business processes for relationship management.Provide information and guidance to customers with regard to financial components, services portfolio, consulting and communication needs.

Greater Minneapolis-St. Paul Area

Built Strong IT-Business Partnerships:o Managed a portfolio of academic and administrative units, fostering trust and collaboration.o Strengthened ties between central and distributed IT leadership through proactive efforts.o Cultivated relationships with key non-IT stakeholders across all organizational levels.Delivered Value Through Collaboration:o Consulted with stakeholders to assess business needs and recommend effective technology solutions.o Guided academic and administrative units on adopting and maximizing enterprise software.o Collaborated with service owners and technicians to identify and address IT service gaps.o Redesigned the IT Governance Input Process, ensuring alignment with business objectives.Facilitated Innovation & Problem-Solving:o Designed and facilitated strategic off-sites for various teams, driving strategic alignment.o Led cross-functional teams to address customer needs and bridge service gaps.o Spearheaded customer service recovery efforts, ensuring customer satisfaction.Championed Collaborative Leadership:o Trained diverse groups in facilitation and collaborative leadership as part of the Art of Participatory Leadership Core Team.o Led the Academic Technology formal Community of Practice (AT fCoP), promoting technology implementation through collaboration.

Minneapolis, Minnesota

Wrote training scripts that were developed into video tutorials. Updating those scripts to reflect product enhancements.Assembled pre-existing and new video tutorials into an online self-paced, video training program.Managed the implementation process from strategy development through staff training and rollout. Worked one-on-one with customers to guide them through the implementation process.Identified individual customer needs and worked with technical staff to ensure that the product was configured to meet those needs.Wrote support and knowledge base articles.Trained users on basic and advanced CRM usageProvided technical support.Reduced technical support demand by recommending changes to the in-product messaging.

Greater Minneapolis-St. Paul Area

- Serve as technology liaison during sales process, assessing and identifying technology needs for prospective clients- Maintain client relationships by proactively contacting clients, reviewing their system and identifying places where their system can be better tailored to their needs, as well as opportunities for clients to enhance their use of their database

+ Assessed technology needs for nonprofit organizations through face to face meetings and teleconferences. + Database Design+ Custom Software and Custom Report Design and programming+ Technical Support

+ Assessed technology needs for nonprofit organizations through face to face meetings and teleconferences.+ Database Design+ Data Migration+ Technical Support

Supported the work of College Possible (formerly known as Admission Possible) through a variety of support tasks including+ Researching scholarship opportunities for students+ Setting up and supporting diverse office technology+ Various miscellaneous office tasks including data entry, answering phones, setting up for trainings, etc.

Ma, Theological Studies

Ba, Computer Science