Richard Gessner Email & Phone Number

Austin, Texas Metropolitan Area

Houston, Tx

Manages enterprise network for both wired and wireless circuits at 80 locations in the continental United States and Hawaiian Islands. Installs, Operates, Maintains, and Monitors redundant commercial ISP circuits to ensure flawless business and sales operations. Ensures compliance with Federal and State regulations by implementing industry security and storage best practices. Identifies, evaluates, and contracts leading edge technology to remain at the competitive forefront of communications.• Engineer, Install, Operate, Maintain, Monitor local area networks nationally. Instills relationships with C level executives, fosters relations with vendors, and coordinates with on-site users to ensure quality service of 160 dual circuited locations. Evaluates the needs of the location and forecasts for future growth. Manages all network assets on the enterprise network.• Installation of next generation network security appliances to ensure compliance of PCI and HIPPA requirements. Day to Day monitoring and network Security Analysis of intrusions and vulnerabilities. Researches and establishes new standards set by the technology industry, i.e. IoT, VoIP, and alternative internet solutions.• Implemented 4G wireless contingency/emergency internet service for high volume and rural locations. Peer-to-peer wireless campus solutions using RF antenna solutions. Coordinated with multiple telecommunications companies to ensure quality of service and efficient routing of voice data.• Engineered hybrid enterprise network data center in Amazon Web Services. Created a disaster recovery network solution in the cloud for data migration from Microsoft Azure.• Developed a company network operations center in support of 2000 users on 2500 network devices. Established tier 1 troubleshooting policies and procedures to streamline and maximize call center operations and customer/user experience.• Worked with team of 5 to successfully maintain network operations for 4-9s of up-time.

North Carolina

Plans, Installs, Operates, and Maintains commercial and military network equipment, I.T systems, radio, and video telecommunications equipment and components; often coordinating with vendors and senior level decision makers in support of 300+ network customers. • Flawlessly managed multiple firewalls, vpn`s, physical networking devices, WAN links, virtual servers, exchange server, DNS, DHCP, fiber and copper infrastructure, group policy, active directory, customer service desk, Microsoft Office products.• Managed over 2 million dollars of network equipment over 12 locations with zero loss. • Participated in the development and implementation of the training pipeline for incoming IT personnel.• Supported senior leaders and senior level executives in face-to-face I.T. support.• Used timely critical thinking in high-stress environments to ensure network availability and reliability achieving the highest level of customer service in the command. • Managed a 5 technician team of communicators, senior in tenure and rank in 24 hour operations with no down time.

Savannah, Georgia Area

Installed, Operated and Maintained commercial and military LAN and Wan equipment in support of 1600+ network customers. Designed mobile network architectures with both physical and wireless transport layers. Supervised daily operations of the NOC and trained 8 team members in all aspects of I.T. help desk functions and network administration. Managed day to day operations in a network operations center with responsibilities ranging from level 1 support to level 3 in support of 1600 users.• Installed and maintained all OSI layers of the network in numerous buildings, maintaining 5 networks, including 3 classified networks that required additional layer 2 and 3 network devices for encryption.• Managed day to day operations in a network operations center with responsibilities ranging from level 1 support to lever 3 in support of 1600 users. • Deployed and maintained multiple enterprise level virtual and physical servers. (VMWARE, MS Server 2008/12 R2, SQL 2012 and SQL 2014 )• Installed and maintained/supported commercial applications on servers and end user devices for all customers and network equipment. • Managed over 5 million dollars of network equipment with zero loss, as well as life cycled legacy equipment in coordination with commercial vendors, such as Dell, Cisco, Sun MicroSystems. • Successfully mentored/trained multiple team members in acquiring multiple military and industry certifications. • Maintained network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor. • Developed and implemented highly detailed plans to migrate multiple datacenters and locations from multiple firewall models to a standard model with minimal downtime and with no impact to real world operations.

Construction Managment for Commercial and Residential Projects.

Indirect Auto Lending

A.S. Biology Health Science Professional, Kinesiology And Exercise Science

Communications-Marketing

Activities and Societies: Navy ROTC, Delta Chi

Business Protocol