Richard Hills Email and Phone Number
atlanta, georgia, united states
Richard Hills's Location
Greater Reading Area, United Kingdom
Richard Hills's Contact Details
Richard Hills work email
- Valid
- Valid
Richard Hills personal email
n/a
Richard Hills phone numbers
About Richard Hills
An experienced leader specialising in operational excellence and analytics who blends commercial, operational and project management skills with the ability to lead technical teams and manage diverse stakeholders. Consistently delivers performance improvements to drive customer success. Strong transferable skills, highly professional and experienced in communicating with executive leaders. Successful working with all levels of a company, balancing strategic objectives with tactical execution to enable successful business transformation and ensure project delivery to serve customer needs.
Richard Hills's Current Company Details
Verizon Connect
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Director Business Transformation Operations (NA)
atlanta, georgia, united states
- Website:
- verizonconnect.com
- Employees:
- 3188
Richard Hills Work Experience Details
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Director Business Transformation Operations (Na)Verizon Connect
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Director Business Transformation Global OperationsVerizon Connect Sep 2024 - PresentReading, England, United Kingdom -
Director Operations, Global Customer SuccessVerizon Connect Jun 2023 - Aug 2024Reading, England, United KingdomDirected a global multidisciplinary team encompassing process alignment and insights, project delivery, technical operations and customer training.* Developed workforce solutions to manage resource planning, analyse onboarded headcount, track requisitions and forecast GCS vendor spend* Drove best practise standards, managed process changes, delivered workflow automation and reviewed GCS metrics to provide actionable insights* Oversaw the delivery of transformation and quality management projects and provided system admin for the GCS contact centre tech stack* Built globally aligned processes to deliver product training, produce digital content and drive product adoption to elevate customer experience
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Associate Director Shared Services, Global Customer SuccessVerizon Connect Nov 2021 - May 2023Reading, England, United KingdomManaged a cross-functional team to drive SaaS digitization, realise cost reductions by improving processes, automation and business transformation.* Improved the effectiveness of Education Services and evolved the product adoption methodology to optimise the digital customer journey* Grew revenue realisation from project delivery, improved resource utilisation and delivered cost savings by launching new partner programs* Led strategic initiatives for Deployment Services and implemented operational processes that improved the onboarding experience for customers* Enabled GCS innovation to continuously improve delivery, encourage collaboration, plan initiatives and ensure the team embraced change
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Senior Manager Professional Services And Education Services, Global Customer Success (Emea)Verizon Connect Nov 2017 - Oct 2021Reading, Berkshire, United KingdomBuilt a customer-facing team focused on delivering SaaS Professional Services and Education Services across the EMEA region.* Ensured the highest levels of customer satisfaction and loyalty from Professional Services activities delivered by a team of project managers, solution architects and product trainers* Managed the delivery of high impact product training via instructor-led sessions and self-paced learning modules to drive product adoption of Verizon Connect telematics solutions* Facilitated a collaborative, knowledge sharing and continuous learning environment that developed the skills and knowledge of all team members
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Chief Of Staff Office, Client Services And Operations (Emea & Apac)Verizon Business Jan 2017 - Oct 2017Reading, Berkshire, United KingdomExecuted transformational initiatives, managed governance processes and delivered strategic insights for Client Services and Operations. * Developed analytical tools and the forecast methodology to target orders for completion and led governance reviews with Project Management and Delivery to predict in-month revenue realisation from the active pipeline* Built scenario planning models to evaluate service coverage and the impact on resourcing to transform Client Services for Enterprise customers -
Senior Manager Data Analytics, Business Operations (Emea)Verizon Business Jul 2014 - Dec 2016Reading, Berkshire, United KingdomManaged the EMEA Data Analytics team, set operational strategies, developed reporting solutions and led process improvements to support and transform the Implementation and Service Assurance teams in Global Operations.* Utilised operational data and BI Tools to develop EMEA data analytics and visualisation (Tableau software) that empowered cross-functional teams and provided actionable intelligence to deliver measurable results* Controlled the delivery of reporting solutions and process initiatives to improve operational performance and accelerate revenue performance* Led the Workforce Management programme to deliver a consolidated demand plan that enabled the optimal planning and assignment of project resources (~2,000 FTEs) for EMEA Client Services and Global Project Management / Engineering
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Senior Manager Business Intelligence, Operational Performance, Vodafone UkVodafone Apr 2013 - May 2014Newbury, Berkshire, United Kingdom* Designed and implemented Operational KPIs, produced Trading Packs for channel review, built dashboards to provide insight on business performance and delivered updates for Senior Management highlighting areas requiring improvement post-merger with Cable & Wireless* Developed a centralised online MI portal (~1,500 Vodafone users) providing self-serve access to business critical data, published BI reports (Business Objects) and bespoke web-based applications (SQL) that enabled improved operational processes* Applied agile methodologies to achieve short delivery timescales for BI solutions and gained an 87% positive customer satisfaction survey response -
Head Of Management Information, Financial Planning & Analysis, C&W WorldwideCable & Wireless Jan 2006 - Mar 2013Bracknell, Berkshire, United Kingdom* Business owner of the Clarify sales pipeline system, delivered standardised reporting, controlled the forecasting process, led salesforce enablement initiatives, measured sales productivity and managed compensation planning and commission payments for sales teams (~350 quota bearing heads)* Implemented an Enterprise dashboard to track headline corporate KPIs, providing insight on business performance that enabled decision-making* Delivered online database applications (SQL) and automated reporting solutions for sales, operations and support functions that enabled improved business processes and achieved operational performance improvements -
Director Sales Operations, Retail Sales & Marketing, C&W UkCable & Wireless Oct 2004 - Dec 2005Bracknell, Berkshire, United Kingdom* Analysed sales performance, managed customer alignment and reported metrics to predict delivery against the Retail financial and operational targets* Improved operational performance via sales enablement initiatives, re-engineered process workflows and documented the end-to-end sales cycle* Established governance standards and chaired the Bid Review Group, improving win rates by managing the qualification and funding of customer bids* Developed the eReporting system, streamlining the data supply and enhancing the quality of, and compliance with, the sales pipeline
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Manager Commercial Services, Uk Commercial, C&W UkCable & Wireless Dec 2002 - Sep 2004Bracknell, Berkshire, United Kingdom* Led the UK capital planning process to evaluate work content and set project priorities within the Business Programme (£100M)* Authorised Project Initiation Documents to ensure all projects were sponsored, planned, resourced and realised business benefits* Reviewed business cases to appraise if projects were commercially viable and recommended decisions to the Investment Review Committee* Co-ordinated the monthly reporting cycle to monitor performance against baseline plans and evaluate project risks
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Director Programme Governance, Global Programmes, C&W GlobalCable & Wireless Jul 2000 - Nov 2002Bracknell, Berkshire, United Kingdom* Established and controlled the governance structure for Network Build to review programme delivery, evaluate financial risks and address critical issues* Implemented a global reporting framework across the network elements, managed performance metrics and co-ordinated inputs into Business Programme Reviews* Introduced standard management processes and invoked quality reviews to support the viability and benefit of projects* Developed & maintained a unified programme plan to approve the regional allocation of capital expenditure (£500M) to support business priorities
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Project Director Programme Governance, European Operations, C&W GlobalCable & Wireless May 1999 - Jun 2000London, United Kingdom* Directed the project management group delivering the 1st phase of the Cable & Wireless pan-European network build* Chaired the Project Board to address escalated issues, manage identified risks and commit resources* Built an organisational structure (~75 heads) to implement the fibre network, backbone access nodes and data/IP delivery to achieve aggressive implementation timescales* Led the planning workstream to agree a 3 year network build plan with Nortel Networks to define key supply milestones, scope of work, determine clear accountability and set performance targets
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Business Development Manager, C&W GlobalCable & Wireless Jul 1998 - Apr 1999London, United Kingdom
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Manager Commercial Operations, Network Engineering, C&W Business NetworksCable & Wireless Aug 1995 - Jun 1998London, United Kingdom
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Senior Financial Analyst, C&W Business NetworksCable & Wireless Dec 1993 - Jul 1995London, United Kingdom
Richard Hills Skills
Project Management
Enterprise Software
Governance
Business Process Improvement
Telecommunications
Performance Management
Stakeholder Management
Managed Services
Data Analysis
Business Transformation
Program Management
Outsourcing
Sales Operations
Salesforce.com
Key Performance Indicators
Operations Management
Business Planning
Performance Dashboards
Strategy
Business Operations
Richard Hills Education Details
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Telecommunications Management -
Telecommunications Management
Frequently Asked Questions about Richard Hills
What company does Richard Hills work for?
Richard Hills works for Verizon Connect
What is Richard Hills's role at the current company?
Richard Hills's current role is Director Business Transformation Operations (NA).
What is Richard Hills's email address?
Richard Hills's email address is rh****@****net.com
What is Richard Hills's direct phone number?
Richard Hills's direct phone number is 0118 905*****
What schools did Richard Hills attend?
Richard Hills attended Henley Business School, Henley Business School, Bournemouth University.
What are some of Richard Hills's interests?
Richard Hills has interest in Itf Taekwon Do 5th Dan Blackbelt, Martial Arts.
What skills is Richard Hills known for?
Richard Hills has skills like Project Management, Enterprise Software, Governance, Business Process Improvement, Telecommunications, Performance Management, Stakeholder Management, Managed Services, Data Analysis, Business Transformation, Program Management, Outsourcing.
Who are Richard Hills's colleagues?
Richard Hills's colleagues are David Barrios, Ann Bastian, Joshva Emmanuel I, Ryan Malmquist, Mba, Giovanni Burbi, Joseph Ng, Bolden Sampredro.
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Richard Hills
London
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