Richard Lieb

Richard Lieb Email and Phone Number

ITSM manager @ Apex Systems
glen allen, virginia, united states
Richard Lieb's Location
Culpeper, Virginia, United States, United States
Richard Lieb's Contact Details
About Richard Lieb

ITIL certifiedSpecialties: Experienced IT professional with over 15 years accumulative experience in the fields of International IT Operations, Cyber Security, Software Engineering, Support, and Incident Management. With a strong emphasis on customer service, my communication skills have been honed by reporting to and working with everyone in the command chain from team leaders to CEO’s. I am an outgoing and personable team player with strong soft skills and the knowledge and determination to get the job done

Richard Lieb's Current Company Details
Apex Systems

Apex Systems

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ITSM manager
glen allen, virginia, united states
Employees:
9210
Richard Lieb Work Experience Details
  • Apex Systems
    Information Technology Service Management Manager
    Apex Systems 2020 - Present
    Various ITSM roles with Bank of America (incident and change manager) General Electric (cyber crisis manager)
  • Atos Syntel
    Associate Consultant
    Atos Syntel Apr 2019 - Jan 2020
    Richmond, Virginia Area
    Consulting at Visiant Health Systems
  • Capital One
    Incident Manager
    Capital One Apr 2017 - Mar 2019
    Richmond, Virginia Area
  • Virtustream
    Service Desk Analyst
    Virtustream Oct 2015 - Mar 2017
    Vienna, Va
  • Hamilton-Ryker It Solutions, Llc
    Application Support Engineer
    Hamilton-Ryker It Solutions, Llc Aug 2014 - Jul 2015
    Culpeper Va
  • Geico
    Application Support Engineer Ii
    Geico Mar 2012 - Dec 2013
    Fredericksburg, Va
    Processed request for software installation, and removal. Identified and resolved software trouble incidents utilizing Remedy to track incidents.Performed Vendor account administration. Including account creation and troubleshooting of all errors and outages.Procurement, imaging, maintenance, and replacement of all computer hardware including networking and security.Managed and maintained virtual clients and servers. Performed software installs as requested.Monitored, updated and maintained storage and performance of servers including network shares
  • Aditi Technologies
    Ste Capx Lab Microsoft Commons Studio C
    Aditi Technologies Feb 2009 - Oct 2010
    Software test engineer for Content Access Protection Lab. Testing Windows 7, Playready, Silverlight and more.
  • Protingent Staffing @ Microsoft
    Xbox Beta Coordinator
    Protingent Staffing @ Microsoft Oct 2008 - Jan 2009
    Organize and run beta programs for Xbox accessories and compile results
  • Realnetworks
    Network Operations Analyst
    Realnetworks Nov 2006 - Oct 2008
    Monitor, analyze, and maintain RealNetworks networks and online products and services.
  • Volt Technical Resources @ Microsoft
    Software Test Engineer
    Volt Technical Resources @ Microsoft Jul 2005 - Oct 2006
    Software Test Engineer for application compatability on Windows Vista Beta at Microsoft
  • Interactcrm
    Technical Support/Resource Coordinator
    Interactcrm Aug 2002 - Jul 2006
    Technical support agent for various projects and Resource Coordinator for call center customer service agents.
  • Safeco
    Network Analyst
    Safeco Nov 1999 - Aug 2001
    Monitor and maintain Safeco's LAN and WAN and provide tier 3 support to company call centers
  • America Online
    Network Analyst
    America Online Dec 1996 - Apr 1999
    Support and expand AOL's consumer network and services

Richard Lieb Skills

Networking Windows Windows 7 Troubleshooting Technical Support Testing Operating Systems Servers Sharepoint Team Leadership Call Centers Itil Computer Hardware Software Documentation Project Management Tcp/ip Microsoft Office Analysis Dns Visio Call Center Problem Solving

Frequently Asked Questions about Richard Lieb

What company does Richard Lieb work for?

Richard Lieb works for Apex Systems

What is Richard Lieb's role at the current company?

Richard Lieb's current role is ITSM manager.

What is Richard Lieb's email address?

Richard Lieb's email address is rp****@****hoo.com

What is Richard Lieb's direct phone number?

Richard Lieb's direct phone number is +124025*****

What are some of Richard Lieb's interests?

Richard Lieb has interest in New Technology, Hiking And Camping, Pc And Console Gaming.

What skills is Richard Lieb known for?

Richard Lieb has skills like Networking, Windows, Windows 7, Troubleshooting, Technical Support, Testing, Operating Systems, Servers, Sharepoint, Team Leadership, Call Centers, Itil.

Who are Richard Lieb's colleagues?

Richard Lieb's colleagues are Omar Battisha, Eit, Haha Hoyho, Amanda D Inman, Jessica Lewis, Maxlene Marksman, Zara Cooper, Atanu Dey.

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