Richard Lima Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

Managing the LATAM Program for one of the biggest MC1's customers from the CPG segment, I'm responsible for the Project Management team who directly report to me, for 25+ indirect technical resources varying from System Analysts, Developers, Configurators, etc, and for the Support Team.MC1 understands the sales process in the consumer goods and manufacturing industries. That is why it has been selected by leading companies as a provider of mobile solutions for the deployment and execution of strategies focused on multiplying revenues.

São Paulo E Região, Brasil

Started as a traditional Project Manager and transitioned into the Agile Delivery Team managing customer Technology Programs and Project Implementations in the Americas Region acting as an Agile Product Owner.Managed Video Streaming OTT Platform implementation projects for over 8 different Tier 1 customers in Brazil, the US, and Canada helping millions of active subscribers to watch video content from their TVs and mobile devices

São Paulo Area, Brazil

At Global Integration Partners (GIP) our mission is to accelerate the worldwide digital transformation specific to the Digital Media & Entertainment industry, by providing rich consultative guidance and deep technical integration & delivery expertise for our Service Provider Clients and our Vendor Partners.

São Paulo Area, Brazil

Responsible for managing SeaChange's software and hardware implementation projects for Cable TV providers across LATAM and Europe. Main projects aim to implement SeaChange's products such as Asset Management platforms, Video On Demand (VOD) back office and Dynamic Advertisement platforms as standalone solutions or integrated with third party components such as Video Servers and Streamers, Set Top Boxes, Load Balancing, CRM, DFP and Ad Managers.Also responsible for customer engagement and relationship management conducting operational reviews and service improvement plans to recover the customer's trust in the SeaChange's operations and solutions.

São Paulo, Brazil

Mandaqui Imoveis was a Real Estate Agency located in the north zone of Sao Paulo and it used to deal with all kinds of real estate duties such as selling intermediation, rentals administration, etc. I co-founded it with a family member at the end of 2011 and ended my partnership contributions in late 2015 due to Brazil's market recession to focus on my multinational corporate career.Intermediated over BRL 10M worth of multi-purpose real estate buildings such as houses, corporate places, commercial buildings, etc., and administered a BRL 500k+ rental wallet

São Paulo Area, Brazil

Responsible for managing the Data Centre products portfolio in Brazil and some LATAM countries with high focus on Cloud Computing. Activities encompass P&L management, product launches, cost and price building, product improvements and substitution. Actively involved with the sales process supporting the sales and pre-sales teams on gathering requirements with clients and tailoring the products to fit to the opportunities accelerating the BID process. Improved the Data Centre portfolio revenue by 20% with new offerings developed and had close post-sales support to Data Centre customers.

São Paulo Area, Brazil

Responsible for delivering projects inside the Merges & Acquisitions program for the Vale account globally. Projects within this program used to implement a complete IT infrastructure to new or existing facilities with Network, Voice, Servers and Applications, Service Desk and End User Computing (Desktops, Applications, etc.) as well as complete Data Centre environments depending on the plant size.Additional to the strong financial and risk controls of the on-going projects, I was also responsible for closing project requirements and developing proposals converting new demands from Vale to new business for HP increasing the contract’s profitability.

São Paulo Area, Brazil

Responsible for managing service delivery for the Transition and Transformation projects from the BID phase to operations in adherence to ITIL best practices and ISO standards for worldwide based large accounts. Planning and execution of due-diligence and knowledge transfer activities for the operational teams.Also responsible for elaborating and conducting service improvement plans, risk and crisis management; Managing the customer's transformation plan until the fully acceptance into service; Design and maintenance, including version control of ITIL process documents such as Incident, Change, Problem Management, etc.Monitoring project trends to identify possible issues/risks and reporting results to Senior and Executive levels.

São Paulo Area, Brazil

Worked as project delivery manager engaged in more than 65 different short period IT projects (usually from 3 to 6 months) encompassing Data Centre and EUC infrastructure implementations. Projects were delivered to one of the EDS’ clients from the Manufacturing industry based in Canada.

Monitored, maintained and managed at 1st and 2nd level 10,000+ mid-range servers varying from Unix to Windows operating systems. Responsible for incident management and patch management. Change management (planned work/routine maintenance) was also part of the daily job tasks.

Supported end users on the McAfee Retail products such as VirusSCan, Firewall and Internet Security.

Executive Mba, Business Administration And Management, General

Agile Expert, Agile Expert Bootcamp

Psm1/Pspo Certification Preparatory, Scrum

Bachelor'S Degree, Management Information Systems, General