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* 10+ years business planning, customer and pricing analytics experience in retail banking, consumer electronics and telco industry across Australia and Singapore* Proven ability to rapidly address complex data issues and extract robust insights from multiple large data sources through a variety of statistical data techniques and tools (e.g. SAS/R/SQL/Teradata)* Passionate about the application of data science to identify opportunities, provide business foresight and deliver improved business decisions* Possesses strong business P&L performance analysis skills and commercial acumen that empower discussions with P&L owners and enable development of action plans to address implications of data insights/trends * Ability to present complex analytical concepts to a wide range of audiences. Strongly believes in communicating simple concise “Now What” outcomes* Engaging leader who takes a hands-on, mentoring approach towards personal and capability development of direct reports and virtual team-matesKey Achievements:* Developed analytical data capability and framework for Telstra Strategic Pricing, enabling quick delivery of insights and trends to support evaluation of pricing proposals and assessment of competitor movement impacts. * Successful application of business/data insights in the pricing development of Telstra’s broadband and voice calling products for both consumer and business. This achieved 20% new customer growth, upheld revenue per customer, maintained Telstra’s price premium (~20%) in a highly competitive market and contributed to successful launch of Telstra's 1st Broadband entertainment bundles.* Initiating and deploying customer-level profitability and lifetime value metrics for HSBC Singapore, enabling development of campaigns targeted at high-value customers as well as empowering frontline staff to make decisions on fee waiver requests and surprise and delight customers with the "Next Best Offer"
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DirectorCurious GeniusSydney, Nsw, Au
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Pricing And RevenueTransport For Nsw Mar 2016 - Apr 2019Sydney, AustraliaDevelopment of road pricing strategy to support investment in the NSW motorway network, maximise economic/social benefits and achieve motorist satisfaction. -
General Manager, Operations & Wholesale, Strategic PricingTelstra Apr 2015 - Oct 2015Sydney, AustraliaManaged team of pricing specialists who support Telstra Wholesale commercial bid and sales team in developing appropriate pricing constructs/rate cards for Telstra Wholesale mobility, data and IP, wireline (broadband and voice) products as well as whole of customer solutions. -
General Manager - Broadband And Bundles, Strategic PricingTelstra Dec 2011 - Mar 2015Sydney, AustraliaManaged team of pricing specialists who support product teams/leaders in the pricing strategy of Telstra’s retail broadband and bundle products (comprising 2M+ customers and $2BN+ in annual revenue). This involves:• customer data analysis to identify revenue opportunities for tactical/permanent price changes and mitigate risk of revenue dilution• tracking and understanding of competitive and market trends to develop optimal price points that uphold Telstra’s premium in the market, achieve acquisition targets and minimise risk of competitive response • commercial evaluation of proposed offers to ensure expected outcomes deliver incremental NPV as well as provide sensitivity analysis of worst and base case scenarios
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Senior Pricing SpecialistTelstra Mar 2010 - Dec 2011Sydney, Australia- Drive and implement best practices in data analytics - Leverage on customer voice and mobile usage data to provide insights into behaviour and utilize findings to support optimal pricing decisions for Telstra consumer and business bundles and standalone plans.- Leverage on analytics to support future pricing strategy and responsible for developing financial models to evaluate profitability of pricing decisions.
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Consumer Planning ManagerDell Jul 2009 - Mar 2010Sydney, AustraliaWorked across marketing, merchandising, direct and retail channels to manage and formulate weekly and quarterly sales plan and outlook. Conduct review of weekly sales outlook and performance and ensured division’s weekly business tasks and initiatives were executed to achieve weekly sales outlook. -
Customer Analytics And Modelling ManagerCommonwealth Bank Of Australia Sep 2008 - Jul 2009Sydney, AustraliaResponsible for supporting Cards and Personal Lending in analytics and the development of predictive models, with the objective of increasing campaign response rates and customer satisfaction. -
Vice President, Business AnalyticsHsbc Mar 2006 - Sep 2008SingaporeManaged a team of 5 analysts in supporting MIS reporting and driving marketing and portfolio analytics for HSBC’s retail lending business in Singapore. Worked with Senior Leadership team to develop Annual Operating Plan for the Credit Cards and Personal Lending portfolio. -
Senior Business AnalystStandard Chartered Bank 2004 - 2006SingaporeSupport Wealth Management and Unsecured Lending business in MIS reporting and marketing and portfolio analytics. Produce strategy and research papers for strategic bank projects. -
Senior OfficerSony Singapore 2002 - 2003SingaporeResponsible for setting up SAS BI platform and developed reporting cube for managers to analyse sales trends, dealer stats. Managed research activities conducted through the My Sony loyalty program.
Richard Low Skills
Richard Low Education Details
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Economics, Statistics -
St Mary'S College -
Victoria School
Frequently Asked Questions about Richard Low
What company does Richard Low work for?
Richard Low works for Curious Genius
What is Richard Low's role at the current company?
Richard Low's current role is Director.
What is Richard Low's email address?
Richard Low's email address is ri****@****ail.com
What is Richard Low's direct phone number?
Richard Low's direct phone number is 1 (877) 835*****
What schools did Richard Low attend?
Richard Low attended National University Of Singapore, St Mary's College, Victoria School.
What are some of Richard Low's interests?
Richard Low has interest in Computer Programming, Video Gaming, Poker, Web Technology, Tennis, Golf.
What skills is Richard Low known for?
Richard Low has skills like Analytics, Pricing, Business Intelligence, Telecommunications, Forecasting, Segmentation, Strategy, Business Analysis, Sas, Financial Modeling, Predictive Modeling, Business Planning.
Not the Richard Low you were looking for?
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Richard Low
Peregian Beach, Qld -
1redmansystems.com.au
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