Richard Pugh, Mba, Csm Email & Phone Number

Los Angeles, Ca, Us

Naperville, Il, Us

— Delivery Leader for the Healthy Rewards Program for Meridian Healthcare of Illinois. I lead a global technical and business operations team that continuously develops digital member workflows, cloud and data solutions and vendor integrations. Technologies utilized via API: Skip Tracing Technology, Blackhawk Payment Solutions and Mobile Incentive Technology, Twilio and Send Grid Messaging and Mobile App Development.— Led team of Cloud Architects, Data and Network Security Engineers and Billing Code Specialist to successfully design and implement the CMS.gov Transparency in Price Machine Readable File (MRF) mandate for Blue Shield of California. As a result, Blue Shield of California is now able to utilize Looker Studio Dashboards and Analytics for competitive analytics by service, provider and geography to provide a superior member experience.

Renton, Wa, Us

— Provided leadership to the Transformative Technology team that consisted of full-stack developers, infrastructure architects, technical analysts, and project managers in creating and implementing business innovation, digital transformation, and process disruptions for enterprise applications and mobile platforms that drove the deployment of virtual telemedicine, online scheduling, Internet of Things (IoT) technologies and vendor and EMR integrations.— Supervision of Technical Support and Medical Point-of-Sales (POS) Retail Implementation teams to implement Epic EHR across California, which involved transforming digital registration workflows to MyChart and Cadence; performing gap analysis on legacy system workstreams; and reporting & incorporating into Epic module workstreams.— Development of a telehealth model for the California market encompassing all health plans through creation and leadership of a team with 12 cross-functional department leaders in charge of the execution of telemedicine workflows and technical infrastructure.— Substantial efforts in bringing over 900% increase in telemedicine appointments across California by integrating innovative technologies, such as TigerConnect, Zoom, and Genesys Cloud AI, enabling Providence to incorporate the telehealth model in the remaining US markets.— Attainment of goals and positive outcomes by implementing Phreesia as a world-class leader in digital patient engagement and registration, including an average of 95% in patient-reported satisfaction, which surpassed industry benchmarks by over 10 basis points; and digitalization of front and back-end revenue cycle processes and coordination with MediRevv for billing, posting, coding, and accounts receivable that successfully processed over $1M and increased patient balance collection by over 20%.

Dallas, Texas, Us

— Implemented and managed JIRA to execute strategic projects for the executive management teams of compliance, finance, accounting, operations, and client services which led to over a 10% increase in product enhancements in one quarter.— Spearheaded the under-budget and ahead of time completion of the largest finance and taxation project by leading external legal taxation consultants and SMEs for the creation of a revised business process that enabled accurate domestic and internal tax reporting and client onboarding.

Los Angeles, California, Us

— Collaboration with the chief executive officer (CEO) and chief operating officer (COO) in planning production and operational process improvements toward meeting revenue goals and on-time product releases.— Reorganization of existing workflows by utilizing MS Project, Visio, and Agile methodologies to track production roadblocks.— Spearheading of the software development life cycle (SDLC) process for new software implementation of ftrack (www.ftrack.com) and delivery of production schedules for all divisions to internal and external clients within budget and time constraints.

Irvine, California, Us

— Managed the technical, bilingual business operations team and Vendor (www.answersetc.com) for the deployment of the Tier3 financial services platform in one of the largest grocery chains in Southern California (www.northgatemarkets.com). In addition to replacing legacy hardware, introducing mobile technology to store associates and customers, we launched a loyalty rewards enhancement while also consolidating all third-party applications into the Tier3 enhanced feature set.— Expert oversight of all contract negotiations, change management, and statements of work (SOWs), while dealing with facilitation of user acceptance training, pilot implementation, bilingual user training, and mobile tablets/printers’ rollout to enable financial service transactions within the store.— Guaranteeing of project compliance with local area network (LAN), wide area network (WAN), network security, infrastructure, domain name system (DNS)/router/switches, carbon black, and geo-fencing protocols for the rollout of new integrated platform.— Pioneered and deployed an integrated platform $2M in more than 40 retail store locations allowing all financial service providers to provide services through a centralized system.— Implementation of a mobile technology that enabled the associates for the first time to remotely serve customers across the store, which resulted in 24% less wait time for customers.— Replacement of the legacy system parallel to the new system rollout without a store or operational impacts.

Los Angeles, California, Us

— Promoted from consultant to Director of Projects to establish and direct a project management office, including overseeing strategic and corporate projects and supervising junior project managers and project support teams. — Succeeded in completing a major Sales Force integration project for the vice president of sales and marketing that integrated Sales Force sales modules to an Oracle DB and ERP system to provide key performance indicators (KPIs) for overall life cycle of an order from quote to fulfillment. — Tapped by the CTO and CEO to develop and implement a project to revitalize the corporate website to focus on revenue generation. As a result, I hired a photography team to photo top selling products and reconfigured the web-page backend for product linkage that provided up-sell bundle opportunities.— The above efforts provided $250K in new business in less than a year and reduced the cost of hosting, transactions, and computing by migrating to an AWS cloud-based solution.

Neubiberg, München, De

Neubiberg, München, De

Neubiberg, München, De

Neubiberg, München, De

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Environmental Chemistry