Richard Stephenson Email & Phone Number

Scottsdale, Arizona, United States

Perform the set-up and execution of a wide variety of reliability and durability tests. This includes assembling fixtures, set up of equipment, running various tests and maintain lab organization. Also responsible to document test results and help prepare technical reports for new and legacy products.• Perform various reliability tests including thermal cycling, drop/impact test, dust, water IPx, HALT, & vibration testing.• Document test results in JIRA and Excel logs detailing failure conditions and response levels to aid in product robustness investigations.• Working with engineering teams in root cause investigations

Phoenix, Arizona Area

Manufacturing test and repair technician for control units supporting the 787 Dream-liner. Perform initial performance testing, vibration testing, environmental testing, and reprogramming of final products for customers. Isolate to the component level defects discovered during the test process, order the necessary components and coordinate for replacement and verification testing.

Phoenix, Arizona, United States

Manufacturing test and repair technician for control units supporting the 787 Dream-liner, and F22 NLI program. Perform initial performance testing, vibration testing, environmental testing, and reprogramming of final products for customers. Isolate to the component level defects discovered during the test process, order the necessary components and coordinate for replacement and verification testing.

Phoenix, Arizona Area

- Drove service growth through Variable Cost Reduction programs, identification of Cost to Service reduction opportunities. Creating the necessary business cases to realize over $3MM in savings in 27 projects.- Acknowledged as the expert in ultrasound probe care and handling. Organized and lead the local training sessions for regional service teams, and engaged escalated customer sites with in-house training. This closed the gap on the necessary training not available in a formal setting.- For each responsible product, partnered with engineering management, global service teams, supply chain teams, and service marketing to ensure a cohesive service strategy flow. Guaranteed on schedule release of 26 products expanding the corporate portfolio.- Managed the engagement of global IT experts to improved data collection, data analysis, and creation of front-end interfaces. Outlining technical requirements, as well as purchasing the necessary resources. These efforts allowed ease in data collection for all program managers in product performance and cost reduction.- Strong involvement in the Quality Management System to ensure on-time delivery of product sign off deadlines, documentation accuracy, as well as training and instructional document creation.

Phoenix, Arizona Area

- Ultrasound probe leader for United States and Canada.- Provided technical feedback on probe evaluations to determine customer mishandling or need for product improvement.- - Identified over $4 million in billable revenue providing documentation and evidence to the field engineers to present to the customers. - Provided field training on proper probe handling practices to over 100 hospitals as well as follow on training to the field engineer teams in 4 regions.- Worked closely with design engineers to produce a product that fit the needs and expectations of the customer base while also contributing to the value engineering cost reduction program.

Tempe, Az

- Manage inbound call takers for GE appliance customers, product troubleshooting, training, and sales. - Coordinate the efforts of the speciality team "Save the Call" to reduce technician trips to customere sites.

Bachelor Of Science, Business Management

Associate Of Arts And Sciences (Aas), Avionics Maintenance Technology/Technician