Richard Wall Email & Phone Number

Plano, Texas, Us

Dallas, Tx, Us

Led application development, Quality Assurance, Business intelligence and Production Support activities for applications in the Lead to cash process. These included CRM, Quoting, Ordering, Fulfillment, Billing and service after install. This is a team of over 220 technology professionals both on and offshore.Spearheaded the IT architecture/integration and business transformation of Supermedia and DexOne merger resulting in 200M in annual savings.Partnered with C-level executives to rationalize existing print and digital products including the design the design and development of new digital and mobile advertising products.Created 24X7 production support organization for DexMedia's critical by rolling out automated application performance monitoring supporting the BPO process for fulfilling orders.Collaborated with CMO to design develop and launch Dexmedia's wedge product, generating $20M in revenue in 5 months

Dallas, Tx, Us

Responsible for all aspects of Software Development including Mobile development, SEO, SEM, Quality Assurance, Database Administration and Business Intelligence as well as maintaining all aspects of ongoing production Support for imbeded base of OSS and BSS.Negotiated outsource agreements/SLa's and implemented a two vendor strategy supporting Quality Assurance, DBA, and production support organizations.Led the redesign and development of Superpages mobile app (Android/iOS) with voice search, augmented reality, social integration, deals, offers, and 3rd party integration, resulting in 2012 Appy Award for best marketing, branding and advertising mobile applicationLed the implementation of ITIL process across the entire IT organization.Spearheaded the consolidation of IT software development methodology from waterfall with quarterly releases to agile with scrum processes that delivered weekly defect and monthly sprint releases.Directed the implementation of SOA architecture which consisted of the Enterprise Service Bus as well as a B2B gateway for interfacing with third party providers using Tibco.Led innovation efforts by partnering with head of sales to roll out the first iPad application to 1200 sales repsProduced the technology roadmap which included the roll out of cloud based SaaS applications consisting of Salesforce.com, Chatter, Service Cloud and Remedy Force.

Broomfield, Colorado, Us

Lead Role for developing and implementing End 2 End solutions across Lead to Cash systems supporting CRM, Quoting, Ordering, Fulfillment workflow, Billing and Service after install utilizing a team of 120 resources.Redesigned and upgraded the Level 3 Enabled portal by improving the user interface and intuitiveness as well as implementing account registration, order status, service management and billing driving portal adoption by 70%.Led the design and development of an order entry/management which rationalized 183 products from an acquisition of six companies ( Wiltel, Telcove,Broadwing,Looking Glass, Progress, ICG) to 28 products which drove sales productivity by 350%.Exposed product catalogs to indirect sales channel and channel partners through B2B interface which increased quoting opportunities by 200%.

Broomfield, Colorado, Us

Responsible for due diligence activities with a matrixed team of business subject matter experts and Information Technology Architects. Responsibility entailed evaluating all systems and personnel related to the development and maintenance of acquired companies systems and infrastructure. Developed integration plan for both short term and long term integrations.

Broomfield, Colorado, Us

Enterprise Architect Role with responsibility of developing wholesale voice product system infrastructure. Entailed overall design of quoting, order entry, and provisioning of wholesale customer network orders. Designed and implemented enterprise B2B infrastructure serving numerous customers capable of millions of telephone number transactions weekly in a high availability failover environment.

London, Gb

Lead Architect in the definition of a distributed object oriented workflow management system with middle-ware based interfaces to legacy environments. Effort designed to align order entry, provisioning and revenue systems to improve productivity by 120% and reduce costs by 130 million over 3 years. Responsible for all business architectural decisions, vendor technical management, software selection and program planning.

Basking Ridge, Nj, Us

Responsible for a billing inerface re-engineering effort of a $12 billion annnual revenue stream. Program built a message-based interface infrastructure for all billling related data from commercial account front end to order entry, logical and physical provisioning, and revenue systems based on messaging of statuses from provisioning systems.