Richard Mann Email & Phone Number

Sheffield, England, United Kingdom

Collaborated with stakeholders, customers, and users to gather requirements and translate them into actionable product backlog items.Defined and communicated a clear product vision through visualizations and other assets, ensuring alignment with strategic goals.Managed and prioritized the Product Backlog based on evolving needs and insights, enabling iterative and responsive development.Fostered collaboration between the development team and stakeholders, facilitating direct discussions and leading backlog refinement sessions.Monitored progress toward product goals and ensured the successful execution of Sprint Planning, Sprint Reviews, and Retrospectives.Leveraged empirical product management techniques to drive product success and maximize value delivery.Represented the development team within the community, leading the product acceptance process and maintaining ongoing engagement with community practices.

Fowlmere, England, United Kingdom

• Product Ownership: Managed 7 live products and 7 products in development.• Stakeholder Collaboration: Gathered and analysed feedback from the 31 key accounts from our global network for value creation in product development.• Business Case Development: Produced business cases for 7 live projects, detailing the market potential and financial viability.• Product Roadmap Development: Advanced the 5-year roadmap by creating detailed product briefs with new market insights to accompany each item. • Cross-Functional Coordination: Engaged with the Head of Sensors, Project Management, R&D, and Operations to ensure new product launches met budgetary, timeline, and specification requirements.• Technical Sales Support: Consult end users, through their 3-year product cycle, on the pneumatics, electronics, and firmware for optimising sensor performance.• Training & Support: Delivered product and application training to internal and external partners enabling effective promotion and support of the products.• Market Analysis: Conducted research into the growing Chinese market through attending trade shows, partner communication and web analysis and then feed this information into R&D and product verification for testing and analysis.• Marketing Collaboration: Provided user insights for developing marketing collateral, including manuals, data sheets, promotional materials, and videos.• Beta Trials & Early Adoption: Identified and collaborated with early adopters, managing beta trials to gather feedback from existing and prospective customers.• Technical Support Management: Directed the sensor technical support function, delivering exceptional customer service. Catalogued customer feedback for implementation in product development.

Fowlmere, England, United Kingdom

• Technical Support: Delivered comprehensive technical support to the 80+ international distributors and their end users with management of technical support mailbox, telephone line, and web chat.• Industry Expertise: Gained understanding of industry sectors and applications for the company's products through end user engagement. Highlighted growing £120 billion Hydrogen economy to the product team as a market to grow into. • Feedback & Documentation: Log product improvement feedback into JIRA and engage with R&D to create value through feature development.• User & Service Manual: Created in-depth user and service manuals for 2 new products ready for launch and updated existing manuals for 3 products.• Service Training: Conducted 9 service training courses for distributors on-site and at customer facilities.

Cambridgeshire, England, United Kingdom

• Project Management: Oversaw domestic and commercial plumbing, gas, electrical, renewable, and air conditioning projects. Generated quotations, invoices, and reports to track project progress.• Cross-Functional Coordination: Coordinated with customers, engineers, suppliers, and managers to ensure smooth operations.

Leamington Spa, West Midlands

• Project Management: Scheduled 240 weekly gas tank installations and exchanges using effective interdepartmental coordination, inventory and time management skills.• Risk Management: Ensured compliance with emergency service-level agreements by briefing crane drivers and engineers to mitigate risks to internal and external customers.• System Implementation and Training: Developed and implemented new systems and associated training documentation for data and inventory management.

Coventry, United Kingdom

• Communication & Confidentiality: Refined interdepartmental communication, active listening, and user engagement skills when securely processed sensitive customer information, adhering to GDPR and data protection regulations.• Problem Solving & Leadership: Promoted to Complaints Manager of my team for exceptional ability to resolve complex customer issues.

Sheffield, United Kingdom

• Research & Data Analysis: Conducted research on the behaviour of light rays around colliding black holes using Mathematica and Linux Systems.• Communication & Presentation: Created a comprehensive report and poster which was presented at and published by the British Conference of Undergraduate Research.