Richard Hall Email & Phone Number

County Waterford, Ireland

Ireland

Ireland

Eastern Cape, South Africa

• Directed end-to-end operations of nine restaurants/pubs/coffee shops and one specialty retail outlet as well as created hospitality focused app. Leveraged exceptional leadership talent in recruiting, empowering, and.
• Optimised company product/services and footprint by fostering professional relationships with franchise holding companies, such as Nando’s and Famous Brands LTD.
• Attained customer satisfaction and benchmark for all franchise stores throughout South Africa by executing cutting-edge technologies, including GPS tracking, online ordering, and VoIP call centres.
• Achieved approx. €1.5M annual turnover by leading overall functions of four businesses and monitoring productivity of nine managers and 100 staff members.
• Received four national “Store of the Year” titles within the “Debonairs Pizza” brand by showcasing exemplary skills and ensuring operational standards compliance.
• Increased organisational productivity and turnover by acquiring 50% increment in delivery transactions within 12 months’ time.

Ireland

• Streamlined organisational processes by learning and utilising business models and processes from conception to completion. Planned and implemented robust business growth strategies and improvement plans to increase.
• Enhanced LEAN retail business skills by successfully completing training sessions within three months whilst acting as Deputy Manager.
• Accomplished set targets by overseeing daily operations in alignment with set KPIs

Wexford, County Wexford, Ireland

• Led all aspects of stock management, including procurement, goods inwards and goods outwards resulting in the successful management of stock life cycle and the reliability of the stock process.
• Implemented continuous improvement processes in the customer experience, resulting in a decrease in stock outages, and an increase in customer satisfaction.
• Led and delivered a change management process to deal with Covid-19, resulting in the development of an on-line store and a increased market reach and expansion of the customer base.
• Ensured all health and safety statutory compliance and metrics were met, resulting in zero accidents and compliance in all the required areas.
• Successfully applied for a wine license, resulting in a new line of products and an increased market share for the business.

Executive Mba, Business Administration And Management, General, Merit

Computer Science, Computer Science, Distinction

Bachelor Of Commerce - Bcom, Business, Management, Marketing, And Related Support Services, 2:1

Education record