Marc Richard Email and Phone Number
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Excellent knowledge of the Business Process Outsourcing (BPO) industry.Expertise in designing and implementing BPO Transformation Solutions for Fortune 500 firms.Progressive experience in operations, client services and solutions architecture, having held positions of General Manager, Senior Director of Operations, Client Services Manager, and Solutions Architect.Successfully achieved client goals as well as internal objectives such as P&L targets.Experience in managing major programs in industries such as financial services, consumer electronics, telecommunications, transportation, automotive, energy and consumer products.Successfully managed employees and offices in multiple locations across the world.Specialties: Contact Center Operations, Client Relations Management, creating & designing BPO Solutions, Operations improvement technology management and team building
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Sales, Licensing And Vendor ManagementSocanMontreal, Qc, Ca -
Sales, Licensing & Vendor ManagementSocan Mar 2017 - PresentMontreal, Canada Area
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Director Business Solutions ArchitectThe Minacs Group. A Concentrix Company Apr 2015 - Nov 2016Montreal, Canada AreaCreate and position go to market offerings by working with cross functional team in defining, architecting and developing services, solution and product to enhance competitive advantage.Conduct onsite client assessments and process reviews within client programs (at both client organization and internally) to drive innovation, continuous improvement and value addition with the goal of enhancing both client and company business results.Provide oversight for business transitions to ensure success in early client relationships.Developed responses to RFPs/RFIs/RFQs, unsolicited proposals, and post-proposal projects such as stand-up and site visit presentations
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General ManagerApac Customer Services. An Egs Company Oct 2009 - Mar 2015Montreal, Canada AreaFully responsible for the P&L, internal performance KPIs and Client contractual KPIs.Direction of multiple teams including Account Managers, Operations Managers, Human Resources, Training, Workforce planning, IT and Finance.
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Senior Director Of OperationsAtelka Nov 2008 - Sep 2009Responsible for managing the operations of Atelka’s largest client with over 800 agents.Directing the operations of the program in four locations across Canada.Responsible for the programs operational infrastructure and the performance and development of the management team.Accountable for the program’s P&L -
Site DirectorIbex Global - Isky Division Oct 2006 - Nov 2008Responsible for directing the activities of the Montreal contact center from planning, assigning and directing work to developing the front line management team.During my first year I was also the Client Services Director for the largest program in Montreal.Forecasting of program activity and staffing. Responsible for KPI’s and P&L.Provide management team with clear direction, resources, tools and motivation to achieve high productivity and maintain a harmonious environment.Direct the information flow between Operations, Quality Assurance Training and the Executive team. -
Account ManagerHgs Canada Inc. Affina Corp. 1999 - 2006Montreal, Canada Area -
Contact Center DirectorTransforce Inc. Aug 1998 - Sep 1999Montreal, Canada Area
Marc Richard Skills
Frequently Asked Questions about Marc Richard
What company does Marc Richard work for?
Marc Richard works for Socan
What is Marc Richard's role at the current company?
Marc Richard's current role is Sales, Licensing and Vendor management.
What is Marc Richard's email address?
Marc Richard's email address is ri****@****hoo.com
What are some of Marc Richard's interests?
Marc Richard has interest in Education.
What skills is Marc Richard known for?
Marc Richard has skills like Call Center, Outsourcing, Operations Management, Customer Service, Process Improvement, Customer Relations, Sales Management, Performance Management, Budgeting, Account Management, Bpo, Team Management.
Who are Marc Richard's colleagues?
Marc Richard's colleagues are Asma Faizi, Shalini Sellakumar, Cpa, Cia, Cisa, Olivia King Burgess, Ama-Cpm, Adriana Verhaeghe, Tina Ren, Holly-Jo Grinham, Wiremu Sharman.
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