Legal Project Management | Enterprise Applications Engineer
CurrentIn my current role as an Enterprise Applications Engineer, I am a pivotal member of the Technology team, dedicated to the seamless operation of the firm's enterprise software application platforms. I support the design, implementation, and maintenance of mission-critical applications such as the document management system (iManage), MS Office Suite, Client Relationship system (ProLaw), Intranet (Aderant), Extranet (HighQ), and Asana project boards. I bring a wealth of law firm experience ensuring attorneys and staff can perform their job functions seamlessly.In my role, I actively shape the landscape of attorney work by contributing to the design and implementation of software solutions to improve efficiencies. This includes document generation and business development to streamlining intake processes, task, and case management.A key facet of my responsibilities involves troubleshooting software issues, especially in the context of firm-wide, departmentally-driven technology projects. I take the lead in installing, maintaining, and upgrading software for all users within the firm, beta-testing desktops, and providing valuable insights to set standards for our software ecosystem.Beyond my technical proficiency, my commitment extends to knowledge-sharing and training. I actively contribute to the creation of training materials and deliver engaging sessions to the Technology Support Team and end-users.Proficient in administering a diverse suite of software programs, including Artificial Intelligence (AI), iManage, Aderant HandShake, BigHand (workflow), HighQ Collaborate, CaseNoteBook, Litera Suite, DocuSign, Asana, Microsoft Windows Enterprise, Microsoft Windows Server, and the Microsoft Office Suite.My approach is distinguished by exceptional customer service skills, a patient demeanor, and a proven ability to liaise effectively with individuals of varying seniorities.