Richard Martin Email & Phone Number

Toronto, Ontario, Canada

Bracebridge, Ontario, Canada

Toronto, Ontario

• Build, manage and maintain a Microsoft Azure network for two customers. Worked with third party developers to provide a highly available infrastructure using the toolset provided by Microsoft (PowerShell Scripting) and other third-party software vendors. • Completed the requirements for PCI compliance for both new applications built on the Azure platform.• Work with clients to produce a detailed Statement of Work document outlining tasks or software development that will occur between project launch and 2-3 years out.• Built hardware to support 99.999% uptime utilizing Microsoft Azure hardware/software and multiple regions.• Liaised between clients and Developers to build new travel application/web site.

Mississauga, Ontario

Managed a team of three local (Toronto) and one remote (UK) support personnel, including third line technical support for over 400 employees worldwide. Duties include maintenance of 6 offices located in Canada and the UK including network and VOIP phone integration. Infrastructure includes 50 Windows servers (both physical and virtual), Brocade Switch infrastructure, Checkpoint Firewall infrastructure, Mitel VOIP infrastructure. Planned coordinated and implemented two office moves and one new office build out. Moved 250 users between offices in Toronto, opened a new office for 12 users in Montreal and integrated eight companies into one new office in the UK (80 users). All build outs included utilizing new and existing infrastructure. Each implementation was carried out on time and under budget with zero downtime for users in each location.Time and Project management skills were needed to complete projects on time, with as little user downtime as possible (including building business plans and cost justification reports). Troubleshooting skills were needed for all levels of the job to try and determine and repair problems in as little time as possibleWorking with external vendors I was able to implement several new products or technologies. After the implementation it was important to take over maintenance and upkeep. This may either be done through internal resources or with the help of external vendors.Working as a team is an integral part to making IT work. I am comfortable working on or leading a team. Working with various vendors I was able to implement many systems to increase productivity for all users on the network.By changing the network infrastructure around and implementing various new server strategies I was able to increase the uptime of most of our servers from 99.9% to 99.99% or higher. Network uptime was essential as between our Canada and UK offices there is only a 4 hour maintenance window during weekdays.

Second and third line technical support for over 250 employees. Duties include maintenance and support for all desktop machines and applications (including 75 mobile workforce employees), PC server maintenance (40 servers in total), installation (Windows 2003, Windows 2000 and Windows NT 4.0) and network infrastructure maintenance and planning.

First and second line technical support for 150 internal and external sales force employees. Duties include imaging new systems for new or existing users, transferring users data to new systems, hardware support including some minor upgrades and software support including support for all the Hewlett Packard standard suite of software. All support was completed with as little user downtime as possible (generally under one hour). Time and inventory management skills were needed to complete all work in a timely and complete fashion. Troubleshooting skills were needed to solve users various problems (either on the phone or at their desks), this might include fixing the problem to get the user working again then finding and implementing a permanent solution at a later time.

Education record

Education record

Education record