Richard Connor Email & Phone Number

Hagerstown, Md, Us

Boise, Idaho, Us

Administer and support a D365 F&O implementation while working with end users and development resources to extend and improve application functionality. Support and system administration: • Troubleshoot problems for users • Educate users with documentation and training • Perform root cause analysis and recommend solutions • Communicate with appropriate teams to escalate and resolve open issues • Keep informed of Microsoft Knowledge Base articles, hotfixes, and workarounds for reported issues • User maintenance and role assignment • Maintain system parameters and setup tables Application enhancement: • Consult with users across departments to analyze and model business processes • Identify and document requirements • Develop functional specifications and system design specifications for proposed solutions • Analyze and revise specifications of system logic to reflect business needs • Create and conduct design reviews of functional enhancements • Perform feasibility analysis, define project scope and prioritize deliverables • Extract data to provide analytic support

Frederick, Md, Us

Enhance and maintain Microsoft Dynamics AX 2012 application code. Collaborate with business users, analysts, project managers, QA team and fellow developers to deliver optimal solutions in a highly customized AX implementation using an Agile Scrum methodology. Development addresses a feature request backlog, reported bugs and business critical needs. BAU Activities: • Perform peer code reviews. • Provide assistance and test case feedback to QA team • Consult with system architect to validate design approach • Disseminate database and application knowledge to peers and BI team • Produce quality code using best practices and techniques. • Decompose and refine complex and inefficient jobs to improve stability and performance • Refactor code for readability, ease of maintenance and simplified design. • Enhance error trapping and produce ad hoc reports to facilitate troubleshooting Sample deliverables: • Automated period end processes to allow unattended financial close • Tool to enable database tracing by user for performance troubleshooting • Enhanced purge utility that allows for selective purging • Refined database consistency check utility to reduce runtime and report its results • Extensive enhancements and refinements to customized code responsible for maintaining inventory net book value and accumulated depreciation.

Westlake Village, Ca, Us

Collaborated with IT resources and subject matter experts from multiple business units to produce quality software using an Agile Scrum methodology• Gathered, documented and prioritized business and technical requirements• Prepared project charters detailing scope, budget and timelines • Created business requirements documents and functional specifications • Clarified and refined requirements for development and QA teams • Defined product features as epics and stories using JIRA• Reviewed test cases from the QA team to ensure accuracy and completeness• Performed root cause analysis using application and system-level expertise• Provided ongoing support to validate identified defects against requirements• Coordinated and conducted user acceptance testing and training sessions Sample projects: Payment Gateway Enhancements • Successfully migrated payment platforms for all card authorization and settlement activity on point of sale, e-commerce and back-office applications • Gathered requirements, interpreted specifications, and coordinated activities with the merchant services engagement team • Coordinated testing and certification effort with internal QA and the payment processor Extensive enhancements to a Repair Tracking web application used by retail staff, sales teams and repair shop associates • Created requirements and functional design documents to address user needs • Reviewed and refined technical design from third party web developer • Designed a solution to automate data integration from repair application into ERP for invoicing and analytics

Charlotte, North Carolina, Us

Implemented automated reporting solutions from complex data sets to inform senior management of the effectiveness of sales campaigns and retention team initiatives through clear and concise visualizations.• Guaranteed timeliness, consistency and accuracy of performance incentive reporting by automating a time consuming and error prone manual process• Analyzed data to reveal trends and recommend corrective action: Isolated product line contributing to attrition rate spikes allowing adjustment to sales incentive plans and a return to normal levels• Ad hoc reporting requests to support strategic initiatives: Substantiated business case to expand field technician team into new markets using performance metrics to estimate activation period reductions and increases in cross sales• Introduced efficiencies with SQL-based automation: reduced from two days to two hours the preparation time for a monthly executive presentation

Frederick, Md, Us

Implemented a broad range of terminal-based (RPGIV/DB2) and intranet (PHP/MS SQL) applications to enhance accounting, inventory, distribution, and merchandising functionality: • Reduced call volume to credit department and distribution centers with intranet applications for retail outlets to check stock availability, customer credit limits and account status• Implemented Card Updater application to identify credit cards nearing expiration, or reported lost/stolen, and to facilitate update of payment account information. Prevented service interruptions due to non-payment, reduced cancellations and minimized collections costs.• Created complex MS SQL scripts and ETL processes to extract and feed product, inventory, purchase and sales order data into an analytical decision support system. Reporting enabled business decision optimization regarding allocation of stock to distribution centers and retail outlets. Data exports allowed automated creation of purchase orders and transfer requests.• Enabled B2B order fulfillment via web portal with RESTful and SOAP web services, eliminating errors and overhead of taking orders by phone • Replacing nightly polling process with automated interface to allow perpetual asynchronous data exchanges between point-of-sale and accounting/inventory control applications

Employed a variety of programming tools and development environments to design, implement, and deliver custom software solutions that enhanced the business output of CAS clients. • Developed, maintained and extended CAS's iSeries accounting, financial and distribution applications for retailers, manufacturers, insurance providers and non-profit organizations • Advanced internal development standards and techniques and the refined code base to promote robustness and reusability.

Certificate In Object Oriented Design And Programming

Bachelor Of Science - Bs, Computer Science

Bachelor Of Arts - Ba, Philosophy