Rich Meeder Email & Phone Number

United States

Woodstock, Ga

Greater Atlanta Area

● Provide top tier, on-site, IT support for all users at the Atlanta campus and its two, sister schools.● Support AWS WorkSpaces users.● Roll out Symantec Encryption Desktop for laptops and desktops.● Manage campus servers.● Work with corporate SOC team to install security patches. ● Create GPOs, manage User Access, create and manage network shares.● Create domain user accounts.● Established strong password policies for user accounts.● Deploy patches, updates and software to systems using HCL BigFix.● Member of Campus Security Committee● Provided insight on security camera locations.● Laid out strategic plans on RFID badge reader placement.● Helped establish student check-in process and tracking● Manage User Access in KeyScan Aurora System.● Create user ID badges.● Configured and Deployed RFID card readers on each Canon MFC on campus.● Process tickets and receive phone calls from different users to address any issues they are experiencing.● Manage all campus VOIP phones using Cisco Unified Call Manager.● Worked with corporate SOC team on decommissioning Sophos and migrating over to Palo Alto Traps.● Respond to Palo Alto Security alerts.● Assist with KnowBe4 email phishing campaigns by training end users on relevant preventative measures.

● Provided prompt and professional on-site and remote support to over 400 employees in Georgia. ● Main IT Support Contact for Field Offices in Georgia.● Tested and deployed new hardware and software.● Responsible for all computer troubleshooting and repairs for Georgia employees. ● Managed utility map data, network shares for Georgia field offices.● Responsible for providing network support for all field offices in Georgia.● Maintained Active Directory for Georgia Employees.

● Repaired customer PCs and Laptops ● Assembled and sold custom, PC builds.