Richard M. Email & Phone Number

Houston, Texas, United States

Provide a quality program to Independent Meat Markets (Carnicerias) to drive traffic and maximize profitability.

Houston, Texas Area

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Houston, Texas Area

A Business Leader who has demonstrated the ability to develop and lead high performance teams of professionals to new levels of success in highly competitive industries, cutting-edge markets, and fast-paced environments.

Houston, Texas Area

Responsible for providing high-quality technical direction for various clients.Installed and configured computer hardware, operating systems and applications; monitored and maintained computer systems and networks. Helped staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issuesMaintained organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

Houston, Texas Area

Led and managed through establishing and maintaining locations, hiring, training and evaluating district associates.Ensured that policies and procedures are implemented and followed in each supervised location to increase revenues, control expenses and promote client satisfaction through a consistent positive experience. Led 14+ locations with 200+ associates/employees requiring different levels of education, experience and skill set.Demonstrated accountability management in managing subordinates with a strong bias toward an entrepreneurial spirit and drive. As a result of an entrepreneurial culture, increased upselling by 21%.

Managed and oversaw operations of the organization. As well as, implemented new policies and revised processes as needed to improve operational efficiencies Created a New Business Development plan for sales personnel, which included several sales people with tenure of more than 20 years. Overcame reluctance and lack of participation by inviting and mentoring salespersons to join me in participating in networking events. Created and instituted a “re-do” system that tracked projects that would have to be re-done. This system encouraged more accountability as it revealed who was responsible for error. Deployed the creation of schematic drawings of the work flow of each department to stimulate teamwork and accountability. Proven ability to manage multiple projects, teams, and deadlines simultaneously, while ensuring accurate and timely project completion within budget.  Consulted with internal and external clients to determine objectives, identified and executed the appropriate plans, and provided clients with clear actionable recommendations. Direct Mail - Managed third party affiliates for fulfillment, print production, letter shop, and data processing (including NCOA, merge/purge, segmentation, and profiling). Marketing Communications - Led the development of marketing communication tools which included: brochures, presentations, proposals, signage, direct mail, sales materials, print ads, online and special projects.

Led a team in devising, developing, and implementing strategic marketing efforts for Bank of America and Visa. Analyzed industry trends and trained staff on targeted client base development. Implemented new policies and revised processes as needed to improve operational efficiencies.  Customer Relationship Management - Fostered effective relationship with Visa resulting in Direct Marketing budget increase by 12%.  Consulting Skills – Implemented new policies and procedures that streamlined reporting and represented improvements in presentations and reporting.

Provided general management of day-to-day business operations; i.e., marketing, production, customer service, purchasing, budgeting, strategic planning, and vendor relations. Reviewed financial statements, sales/activity reports, and performance data; measured productivity and goal achievement; determined cost reduction and program improvement. Managed movement of goods in/out of production facilities. Recruited, trained, scheduled, and assigned work for staff of over 200. Leadership – Led a team in creating a 24/7 production center within an aggressive six month deadline and it was duplicated in other cities. Business Development – Led all efforts of marketing, recruiting, developing and training. Capability Building – Trained over 200 employees on 3 different application platforms within four months. Led efforts in technological connectivity and communications with India based operations.

Led sales and marketing teams for both business-to-business, and business-to-consumer markets. Oversaw corporate marketing strategy & planning, and drove overall sales & marketing direction and execution throughout the organization; directed Business Units on product marketing strategies including product positioning, pricing, and targeting. Identified and facilitated change within the marketing department and within the business units. Extensive travel to each institution and made sure that personnel followed strategies to meet sales objectives. Trained personnel to engage in dialogue that would open opportunities for directing customers to the appropriate department for increasing the number of relationships associated with the institution. Led seminars in training personnel on marketing techniques, cross-selling and up-selling.

 Responsible for installing, maintaining and troubleshooting Novell and NT file servers. Technical support for hardware and software. Monitored network activity, and maintained system performance.

District Manager (4 retail stores in Los Angeles, 1 in Hollywood)Responsible for all functions of the district's retail operations including sales improvement programs, training/development of management staff, cash management of daily deposits, audits, inventory control and visual presentation of the store.Coached and developed Store Managers to help them achieve maximum productivity, sales goals, and exceptional performance. Enhance our brand by proactively recruited new talent.Provided training and guidance to management in store operations, POS procedures, administrative procedures, human resources, financial reporting, loss prevention, visual presentation and merchandising techniques.

Computer Science, Management Information Systems

Bba, Management/Marketing

Activities and Societies: BBA Management/Marketing