Rick Hancock Email & Phone Number

United States

Santa Barbara, Ca, Us

New York, Ny, Us

At Sprinklr, our mission is to enable every organization on the planet to make their customers happier.Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, Honda, Samsung and more than 50% of the Fortune 100.

San Francisco, California, Us

San Francisco, California, Us

I joined the company in Oct 2018 to inspire enterprise fortune 100 companies to break down their silo's, connect all of their customer engagement channels and devices, automate repetitive human processors and monetize their big data with a killer ROI.

London, Gb

Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Leading global organisations rely on our award-winning V-Person™ technology to improve their support experience, reduce costs, increase sales and build brand loyalty.Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, chatbot and live chat solutions, along with our knowledge management and business intelligence platform, empower organisations to provide consistent, accurate, personalised and seamless omnichannel engagement.See https://www.creativevirtual.com/us/about/#awards

New York, Ny, Us

Who are Liveperson? Glad you asked!For a moment think about how you communicate with your friends and family more and more ... is it SMS, Facebook, Whatsapp, Skype, email, Line or any other type of text communication ? Now think about how the brands you buy services from ALLOW you to communicate with their staff ... Historically this has been limited to the phone (where you are often forced to call a 1800/1300/13 number and find yourself wasting time on hold) or filling in a webform / sending an email (never really knowing when and if you enquiry will be answered).There is a lag in the market with how you, as a consumer, typically would prefur to communicate with the brands and how many of these brands allow you to connect. Liveperson addresses this gap by providing a cloud based service, simply overlaid on a brands Website, Mobile Apps and Social communities which facilitates realtime digital engagement between staff and customers, powered by advanced realtime intelligence. This engagement may be in the form of chat or text messaging, online collaboration or presentation of contextual content supporting a self serve digital journey. By offering this assisted service to customers across digital assets combined with industry best practice, brands significantly improve the experience which in turn allows for more sales at higher values and more efficient staff when compared to traditional contact over the phone or email channels.The digital world can often be a lonely place. It's nice to have a Liveperson when you need one.

New York, Ny, Us

LivePerson, Inc. (Nasdaq: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioural analytics, producing connections based on a true understanding of business objectives and customer needs.For more information, please visit www.liveperson.com

San Francisco, California, Us

Salesforce ExactTarget Marketing Cloud is a leading global provider of cross-channel digital marketing solutions that empower organizations of all sizes to communicate with their customers through email, mobile, social media, Web and marketing automation. Our suite of applications enables marketers to plan, automate, deliver and optimize data-driven digital marketing and real-time communications to drive customer engagement, increase sales and improve return on marketing investment. The ExactTarget Marketing Cloud is a salesforce.com company. For more information, visit www.ExactTarget.com.

New York, Us

IntraLinks is the No. 1 global provider of cloud-based, Software as a Service (SaaS) solutions for critical information exchange, secure content management and enterprise collaboration. Founded in 1996, we are ranked by the analyst community ahead of companies such as IBM, EMC and Microsoft in our market. Solutions are used by over 8,000 customers across 34 industries. 800 of fortune 1000 are customers.In a hybrid sales role, for both channel & direct enterprise business, I was responsible for the growth and development of IntraLinks’ strategic transactions channel business (M&A, IPOs, Asset Divestments etc.) and corporate development & enterprise direct sales business in the southern region (Victoria, Adelaide, Perth & Tasmania).The channel role included the development of corporate advisory account relationships within the leading banks, investment banks, accounting and legal firms.The enterprise role involved strategic sales to C level executives. Solutions cater for General Counsel & CFO (Board of Directors Communications, Regulatory Filings, Contract Management, Legal & Finance Repository & Redlining Collaboration) and a few clients in Project Lifecycle Management (Engineering, Regulatory, Procurement & Financing).

Daily responsibilities include developing the B2B channel with Mortgage brokers, Accountants, Solicitors, Mortgage Aggregators and Property Agents in the APAC region (excluding China). With offices in Sydney & Melbourne, we specialize in Residential & Commercial Lease Surety Bonds. Other bonds include, Construction or Performance Bonds, and tailored financial guarantees.Our bonds are 100% guaranteed by Investment Grade Insurers.

Equity Bonds CEO responsibilities include;• All areas of sales & marketing, associated with the ongoing development & implementation of an Australian Licensed Surety Bond program. Designed for end users, delivered via a mutli-tiered network of Accredited Introducers. While optimising cash flow, these bonds are used when purchasing a residential or commercial property or leasing commercial premises.• Licensed to operate in Australian & New Zealand, the role requires regular communication with other international companies. These include Insurance companies, Property Developers and specialized Lending institutions.

Responsibilities include managing a sales team of eight mortgage brokers. We campaigned monthly wealth creation seminars and introduced new products and services to our core finance structuring service offering. These include, selling investment properties, financial planning, third party insurances, short term lending, equipment leasing, commercial financing and deposit bonds. As an originator and mortgage manager with our own mortgage products, core responsibilities involved the development of a retail referral channel, while continuing to build on an existing originator customer base.

Seattle, Wa, Us

• Established Australian WatchGuard Office Sydney.• Designed distribution strategy for ANZ. Appointing new direct channel partners. Value added Distributors, Broad based Distributors, niche security focused Distributors, SI's offering MSS & managed them.• Design ANZ reseller strategy. Recruit Tier 1 (Enterprise level customers), Tier 2 (Distributed Enterprise level customers) & Tier 3 (SMB) level resellers under WatchGuard Partner Program as Professional or Expert partners. • Contract negotiation, develop sales plans (budgets and forecasting), detailed marketing plans to launch WatchGuard through newly appointed partners. Development & deliver sales pres, seminars & Reseller/End User training. • Lead generation, distribution & management.• Establish new alliance partners using the Secure Partner Program.• Prospect & close new end user opportunities. Filter these through existing channel partners. Work with certain Tier 1 & Tier 2 partners on larger & more strategic deals.

A Melbourne based networking and security value-added distribution company. Established in 1992, focused on “high margin” value added products and services in three main categories; Agency & branch office communications, printing and prepress and accounting. In March 1998, Sealcorp Australia, A Sydney based company whose primary focus was on “emerging technologies” using IBM products & services, purchased the company. Responsibilities included running a small business and managing an existing sales team. Designed and implemented a managed services program using WatchGuard’s MSS platform. This included signing managed security partners with maintenance contracts and various SLA’s.

Us

Danka was Australia’s largest independent distributor of Document Management equipment. Products included Photocopiers, Printers and Fax machines through to computers and business supplies. Danka purchased Tower Australia Pty Ltd in early 1996. Tower had exclusive distribution agreements, service agreements and a direct sales force for Toshiba, before Toshiba went direct in early 1999. Tower had 160 field technicians and 80 sales people. Danka is an American owned public company with 400+ staff in Australia and 40,000 staff internationally. As a BDM, I was responsible for gaining new direct sales and account managed all existing accounts in the South West Sydney region.

Canberra, Act, Au

Joined as a direct entry sailor at age 17. Started training at H.M.A.S Cerberus in Melbourne for one year before being posted to H.M.A.S Kutabul Sydney. Served on two Guided Missile Destroyers (DDG’s), H.M.A.S Brisbane and H.M.A.S Perth. Was a Leading Seaman Electrical Technical Systems Engineer – ETS.

Post Graduate Ba, Graduate Diploma Business Administration

Tmlp, Communication

Dfs F.P., Financial Planning

Practitioner, Neuro Linguistic Programming (Nlp)