Richard Olson, Jr. Email & Phone Number

Birnamwood, Wi, Us

Wausau, Wisconsin Area

I serve as the first point of contact for customers seeking technical assistance over the phone or email. I perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions. I determine the best solution based on the issue and details provided by the customers.

Wausau, Wisconsin Area

I provided training and technical support using quoting software for both external and internal customers. This support was provided over the phone, email, or through remote processes.I provided support for over 500+ external customers.

Wausau, Wisconsin Area

I worked with the executive council, managers from other departments, etc. to develop and deliver training materials, presentations to empower the employees.I worked with several other trainers to collaborate and determine the style of training for the particular audience.I also organized, developed, and traveled to external customers to give on-site training. This included preparing training materials, working with regional staff on locations, material to be taught, meals, length of training, etc.

Wausau, Wisconsin Area

I worked with both internal and external customers to determine their wants and desired outcome for special windows and doors.I had extension knowledge of standards of what could and could not be done.I worked at an efficient but effective pace as some projects came through that were rushed and need to get done ASAP.

Louisville, Kentucky Area

Trained on operating, maintaining and firing the M1A1 Tank. I was taught how to remember information, work as a team, and to accomplish goals.Also during this time I attended Primary Leadership Development Course (PLDC). This is the training course for Army solders to be Non-commissioned Officers. Soon after that I was prompted to Sergeant and finished my Army Career as a Staff Sergeant.

Certificate, Operations Management And Supervision, Gold Cord

Associate'S Degree, Architecture, Graduated High Honors

Activities and Societies: Intramural Sports, Habitat for Humanity, Student Governing Board

Certificate, Computer Hardware Technology/Technician, Gold Cord

Activities and Societies: Northcentral Technical College Computer Club, Veterans Club

Certificate, System, Networking, And Lan/Wan Management/Manager, Gold Cord

Certificate, Computer And Information Sciences And Support Services, Gold Cord

Bachelor Of Science - Bs, Engineering/Industrial Management, Graduated Magna Cum Laude

High School Diploma, General Studies, Graduated High Honors

Activities and Societies: 4 year letter winner for football, basketball, and baseball. Graduated High Honors. Focused my High School.