Responsible for strategic direction and all operations within Crossroads' Global Distribution division, redistributing £6-7 million of donated goods annually to meet needs in Hong Kong and overseas.Oversaw multi-year development projects funded by Australian Aid from conception to final reporting.Monitoring, Evaluation and Learning: developed Theory of Change, spearheaded analysis of international shipment impact and developed surveys and processes to ensure we consistently… Show more Responsible for strategic direction and all operations within Crossroads' Global Distribution division, redistributing £6-7 million of donated goods annually to meet needs in Hong Kong and overseas.Oversaw multi-year development projects funded by Australian Aid from conception to final reporting.Monitoring, Evaluation and Learning: developed Theory of Change, spearheaded analysis of international shipment impact and developed surveys and processes to ensure we consistently listen and learn from our partners.Oversaw major quality assurance project, leading to 67% reduction in inventory loss over 2-year period.Introduced ‘4 Disciplines of Execution’ management framework to reach strategic goals, resulting in strong team buy-in toward goals.Change management: worked with software development team to implement GoodCity.HK project. This involved embracing a new inventory system, giving feedback on software design and technical issues, and redesigning distribution processes to better serve our clients. This led to our distribution within Hong Kong further doubling during the first year of the pandemic, despite restrictions on clients visiting our site. Show less

Shared leadership of Global Distribution division, with focus on strategic planning, personnel, policies, and continuous improvement. Worked closely with colleague responsible for operations.• Proposed new structure for Global Distribution team, and implemented changes• Strengthened communication through introduction of daily team meetings, weekly planning meetings and quarterly 'big picture' reviews• Restructured international shipment process into standardised stages•… Show more Shared leadership of Global Distribution division, with focus on strategic planning, personnel, policies, and continuous improvement. Worked closely with colleague responsible for operations.• Proposed new structure for Global Distribution team, and implemented changes• Strengthened communication through introduction of daily team meetings, weekly planning meetings and quarterly 'big picture' reviews• Restructured international shipment process into standardised stages• Guided Hong Kong Distribution team through period of rapid expansion, with volume distributed doubling within a 3-year period Show less

Managed a small team supporting Crossroads’ Managing Director and overseeing HR elements. During this time, I become more involved with our distribution operations, joining the shipment application review committee and Production Management Group.I coordinated Crossroads’ disaster response following the Indian Ocean tsunami in 2004, sending over 30 containers of relief aid to partners in Sri Lanka, Indonesia and India.I joined the Foundation Steering Group (Crossroads' senior management… Show more Managed a small team supporting Crossroads’ Managing Director and overseeing HR elements. During this time, I become more involved with our distribution operations, joining the shipment application review committee and Production Management Group.I coordinated Crossroads’ disaster response following the Indian Ocean tsunami in 2004, sending over 30 containers of relief aid to partners in Sri Lanka, Indonesia and India.I joined the Foundation Steering Group (Crossroads' senior management team) in 2006.Achievements included:• Coordinating Crossroads' disaster response team, including responses to typhoons in the Philippines, flooding in China, earthquakes in Pakistan and Haiti• Proposing disaster response blueprint to streamline response to future crises• Developing new relationships securing donated freight and sponsorship for shipments• Designing and implementing process for tracking feedback to donors• Proposing and adopting new staff leave policy Show less

PA support for Managing Director. I enjoyed working with Malcolm Begbie and the 'bird's eye view' of Crossroads' operations.As well as correspondence and diary management, my role included budgeting, identifying sponsors and approaching shipping lines for support. I prepared immigration applications for overseas staff and handled statutory lodgements.

Reconciliation, ledger and administrative work in Finance Department of Norwich Union (now Aviva).

Accounts preparation for local businesses.