Richard Smyth Email and Phone Number
Richard Smyth personal email
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Richard Smyth phone numbers
As an Air Force Officer, I gained firsthand experience in building collaborative teams, accomplishing challenging objectives, and leading through uncertainty. After more than five years, I exchanged my uniform for textbooks and earned my MBA at the College of William & Mary. While at Macmillan Publishers, I oversaw the Customer Relations department. It was my team's responsibility to we engage and strive to grow our customer base, prioritize different special sales projects, and execute business-to-business contracts.Now at Castle Hill Gaming, I work alongside all team members to ensure the ongoing success of our organization.
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Director Of Customer RelationsMacmillanCharlottesville, Va, Us
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Chief Of StaffCastle Hill Gaming Apr 2024 - PresentCharlottesville, Virginia, Us -
Director Of Customer RelationsMacmillan Oct 2016 - Mar 2024New York, Ny, Us- Led a 5-person team in support of business-to-business partners, publishers, and customers across the US, Canada, and Europe- Oversaw maintenance of 26,000+ active client accounts and direct operational support for 70+ sales reps based in New York City- Sourced, completed, and delivered 150-200 special projects annually for 50+ different national B2B accounts- Revised training and introduced project management tools to limit customer chargebacks; saved $337,000 in costs since 2017- Remained personally responsible for the preparation and processing of digital media sales (~$220 million annually) for Macmillan Publishers
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Intern, New Product ManagementE&J Gallo Jun 2015 - Aug 2015Modesto, California, Us- Introduced to industrial winery operations; gained firsthand experience in business strategy and targeted marketing for the largest exporter of CA wines- Identified and presented scalable solutions to reduce new product release bottlenecks; provided solutions intended to shorten product delivery timelines -
Food And Lodging Services OfficerUnited States Air Force 2011 - 2014Randolph Afb, Tx, Us- Led military/civilian staff of 110 in food/lodging operations; team served 260,000+ annual meals and maintained 161 bed spaces- “Go-to Guy” for base leadership’s highest visibility events; organized summit-style dinners to multiple picnics for 1,000+ attendees- Introduced targeted marketing and new programs for Officer and Enlisted Club patrons; efforts saw 1st profitable quarter in 3 years- Motivated 70-member dining team to highest customer satisfaction milestones and enlisted retention rate in unit’s 57-year history -
Sustainment Services Commander (Deployed)United States Air Force 2013 - 2013Randolph Afb, Tx, Us- Managed food, fitness, and lodging operations; led 45 USAF members and 95 foreign nationals in support of 3,400 deployed troops- Guided mortuary operations in deployed environment to support Operations Enduring Freedom and Iraqi Freedom- Led base’s largest Morale and Recreation event on July 4th; planned 5K run, free movie screenings, competitions, and firework display- Oversaw Emergency Operations preparation/execution; directed movement of personnel /food supplies during 6 wartime exercises- Planned, coordinated, and hosted 300-guest USAF gala; remains largest Air Force event in the history of Kuwaiti-US military relations
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Chief Of Military PersonnelUnited States Air Force 2009 - 2011Randolph Afb, Tx, Us- Led routine weekly briefings for US Air Force and Army General Officers, European foreign dignitaries, and NATO ambassadors- Hand-selected by leadership to “sell” accolades of installation to Dept. of Defense evaluators; our installation was awarded $1 million for the win- Encouraged 47-member team to Air Force Europe’s highest customer satisfaction rate; USAF Europe’s #1 Personnel Chief in 2011
Richard Smyth Skills
Richard Smyth Education Details
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William & Mary – Raymond A. Mason School Of BusinessGeneral -
University Of OklahomaMulti/Interdisciplinary Studies
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James Madison UniversityInternational Relations
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Culpeper County High School
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Culpeper County High School
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Culpeper County High School
Frequently Asked Questions about Richard Smyth
What company does Richard Smyth work for?
Richard Smyth works for Macmillan
What is Richard Smyth's role at the current company?
Richard Smyth's current role is Director Of Customer Relations.
What is Richard Smyth's email address?
Richard Smyth's email address is ma****@****ail.com
What is Richard Smyth's direct phone number?
Richard Smyth's direct phone number is +154071*****
What schools did Richard Smyth attend?
Richard Smyth attended William & Mary – Raymond A. Mason School Of Business, University Of Oklahoma, James Madison University, Culpeper County High School, Culpeper County High School, Culpeper County High School.
What are some of Richard Smyth's interests?
Richard Smyth has interest in Arts And Culture, Public Speaking, Written Communication.
What skills is Richard Smyth known for?
Richard Smyth has skills like Leadership, Military, Defense, Microsoft Office, Program Management, Air Force, Data Analysis, Government, National Security, Team Leadership, Dod, Military Operations.
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