Richard N Doss, Pmp, Prince 2, Itil, Sap Fi Certified Email & Phone Number

Bengaluru, Ka, In

United States

Bengaluru, Karnataka, India

India

Bangalore

• Currently working as an Escalation manager in the escalation management team to solve high priority issues /showstoppers for customers• Front ending the task of co-ordination among departments to find a faster resolution• Handle critical client information• Perform financial tests for clients to aid them in their Go Live process• Involved heavily in resolving client issues via incidents, forum post implementation in the area of Finance (AR, AP, GL, Asset Accounting)• Handled multiple escalation bound incidents to perfection else costing SAP financial damages due to the penalty clause with many clients • Performed financial tests for future release system of SAP• Performed system health checks for client systems on a regular basis along with root cause analysis and steps to prevent such occurrences in the future• Preparing case by case documents that would help both the clients/partners and the consultants to resolve critical client issuesAchievements:• Received multiple appreciations from clients for handling escalations swiftly and efficiently and continue to do so• Received appreciation from the clients for continuous follow up with them on important and show stopping issues• Awarded for process adherence and professionalism in handling clients via teleconference and incident reporting• Managing defects on incidents below 8%, as SAP standard. Hence achieving 92% accuracy on all incidents handled by myself• Forefront of customer centricity and customer/client satisfaction

Bangalore

SAP Lead user for change management and issues on SAP along with interface issues

Worked in delivering a 12.5 crore project (Parts and Components Business) from a finance area, helped in delivering high quailty SAP programs to users in various departments such as AP, AR, GL, CO etc...All invoice related activities involving SAP from Excise to customs were handled.Integrating various systems with SAP to delivery high quality output and accurate numbersTesting Manual/Automated Programs in SAP and Legacy systems:• System Testing • Integration Testing • UAT Testing • Functional Testing & Sign offs

• Analyze and report clients for performance• Rate of return comparison• Perform currency overlay calculation for hedged funds• Send pooling client data to various investment managers for their calculations • Sign-offs of various clients with client specific procedures• Perform overrides on portfolios to see if assets are classified in the right sectorA brief explanation of the work done at Northern is that we evaluate the performance of clients such as IBM, Vervoer, Diageo, Bupa, Balfour just to name a few.We calculate the rate of return on the portfolio and see how they have performed against various benchmarks, so that the client can make suitable decisions based on that report.We help the clients by sending Northern data to various Investment Managers to do their calculations and match them against our own. We also do an important task to classifying mis-classified assets or holding to the right sector, so that the benchmark return reflect the correct return for the particular asset or holding on which we do performance. This process is called Overrides.I have helped in creating various excel sheets to help do our job better. I linked all the sheets to one excel sheet so that we could use any sheet by just clicking a button on one single excel file. I helped create a semi automated sheet for significant flow calculation; I also created a client profile in which it talks about the various activities done by our clients and the nature of business. This helps us to do our work better.

Mba, Finance

Activities and Societies: Formed part of the Finance team at school and dealt with proposals for buying and selling of shares (NASDAQ, S&P.

Mba, Academics; Finance

Bachelor, Accounting

Education record