Richard Sarmiento Email and Phone Number

• Transferred to the SAAS platform with CompoundLive to focus on the implementation of multiple products, prescriptions, and medications along with the impact between the patient, doctor, and pharmacy portals.• Successfully created user flows and prototyped a sales CRM, credit card & billing address decoupling, patient ability to edit shipping addresses, weather API integration to ship medicine in the appropriate packaging with or without ice packs, and several other projects.

• Decreased the homepage drop off rate from 70% in 2023 Q2 & Q3 to an average of 36% in 2023 Q4 with my homepage redesign that focused on user education, comprehension, and proper responsive design.• Maintained composure and efficiency in challenging conditions of context switching between several projects while delivering hi-fidelity prototypes for both front-end and back-end designs.• Made a significant impact on sales performance with Rugiet's website redesign and customer journey redesigns that contributed to a lift in revenue from $1.7 million in Nov 2023 to back-to-back months of $2 million in Dec 2023 and Jan 2024.• Improved business proficiency and freed up software developer resources by cutting down 75% of dev-support tickets with my design implementation of back-end features for our customer care team to utilize.

• Promoted to Sr. Instructor Associate based on continued high NPS results from 12-week cohorts teaching UX Design.• Excelled under pressure to recruit and organize panels of 8+ UX Design professionals to provide portfolio feedback to 25+ UXDI students.• Directed critical conversations with 4 failing students to re-enroll for a later cohort; reduced the churn rate while encouraging students to try again.• Coached a new UX Design Lead Instructor and Instructor Associate on best practices for creating a positive and engaging virtual learning environment.

• Provided instruction, feedback, and educational assistance to full-time remote classes of UX Design Immersive students in 12-week boot camps.• Earned an average score of 4.9 out of 5 for the most recent NPS results based on student feedback and instructor performance.• Supported students regularly with design projects, presentations, case studies, direction for next steps, and design portfolios.• Recruited quality business clients for teams of my UX Design students to gain real-world experience utilizing their newly acquired knowledge and UX skillset for their final projects.

Successfully completed 500+ hours of intensive, expert-led instruction of remote training of full-cycle UX/UI methods with an emphasis on UI Design, user testing, and rapid iteration. Implemented web and mobile design solutions for clients, individually as well as collaboratively. Developed projects, including:• Mind Run with OMNI: A rapid prototyping project that elaborates on unique ways to utilize voice data collection. Prototyped app for runners to enter deep thought quickly during a run. Used concept mapping, interviews, affinity mapping, sketching, user flows, wireframe, and Balsamiq.• AncestoriesXR: A 3 week project that involved elaborating a stakeholder's concept to create a niche service in ancestry by introducing an immersive experience via extended reality. Conducted user testing, competitive analysis, and ideated a business strategy. Created a website redesign for investors to better understand the vision and constructed a prototype dashboard for users to navigate their immersive experience.• EmbraceRelief.org: Heuristics and WCAG 2.0 evaluations assessment completed to analyze website’s effectiveness to increase conversion of donations. Utilized usability testing with participants and concluded an executive summary with website recommendations. • ECO-Stylist.com: A two-week remote design sprint creating a website to implement personalization of style and clothing recommendations to users. Collaborated with a three-person design team as Project Lead. Used interviews, competitive analysis, affinity mapping, persona, storyboard, sitemaps, user flows, wireframes, usability testing, and Axure.• ECO Hero: A four-hour rapid prototype project to simplify recycling by providing quick access to information. Worked with a three-person design team to identify a problem, propose a solution, and create a clickable prototype in Balsamiq.

• Earned 95%+ satisfaction rating for customer service via AT&T post surveys and Google reviews.• Elevated stores’ close rate from 9% to 13-14% through a focus on new services and attachments.• Accomplished top 10 sales reps in ATX 7 months in a row resulting in rewards and incentives. • Acknowledged by District Manager as an influential asset to increase store performance which resulted in assisting and transferring to 11 under-performing stores.

• Photographed commercial work for executive portraits and product photography• Specialized in portraits and products that creatively convey a story within the image• Trained to use extensive equipment such as speedlights, strobes, light modifiers, and radio transmitters• Directed models effectively and comfortably to attain the best image of the client• Edited photographs and designed business logos/menus using Adobe Photoshop and Adobe Lightroom

• Educated people about individually designed nutritional supplements and overall health• Engaged in creating new relationships to network with cold market prospects• Continued growth in personal development, leadership skills, and team building• Utilized duplication of a proven system to expand business growth nationwide• Inspired individuals to improve mentally, physically, emotionally, spiritually, and financially

• Promoted from Electronic Sales Rep to Marketing Ambassador at the business center based on strong performance and upselling insurance on high-dollar electronics.• Elevated revenue from $3,000 to $60,000 per month through focus on efficiency and new partnerships.• Marketed via canvassing, phone calls, and emails to businesses in the surrounding Denver area and invited business owners to schedule a warehouse tour. B2B sales and marketing.

• Established and maintained communication with customers to improve the overall experience and entertainment by collaborating with the habichi chef• Adapted quickly to work efficiently with team under high pressure and high volume of customers• Followed strict guidelines on health code regulations and assisted others to do the same• Informed and helped customers buy specials to increase total costs to increase tip percentage

• Provided information about the capitalization of the deregulation of energy in TX, GA, NY, NJ, MD, PA• Trained associates and customers in the opportunity to acquire discounted or free monthly electricity• Motivated individuals to expand their vision and commit to the daily methods of operation• Established new relationships with engaging conversation to network new prospects

Volunteered to capture sports games and events for the school journal.

• Assembled hundreds of A/C units effectively with team to meet daily quota• Provided youthful energy to encourage team to enjoy the day while working quickly• Adapted to new roles and job positions that required different skill sets

• Provided proper sizes of clothing and color to customer• Engaged customers to purchase monthly sale specials• Handled cash flow when working the cash register and made deposits to the bank• Performed efficiently under high pressure during holiday sales• Covered for employees due to flexibility in schedule to maintain store operations