Richard O'Donnell Jr. Email & Phone Number

United States

Identify, design, build, test and deploy solutions related to Salesforce and related applications, including custom objects/fields, page layouts/views, workflows/flows/process builder, security (users, profiles, roles) and all other aspects of Salesforce administration.Troubleshoot, resolve and track Salesforce end-user issues.Learn features and requirements of new releases of Salesforce and related applications and participate in the testing, deployment, documentation and training of these releases.Documentation of business and functional requirements.Project management activities, including working with internal and external project resources.Data warehouse report definition.Create and manage custom objects, fields, formulas, validation rules, custom workflows, and approval processes in CRM platform.

Greater Philadelphia Area

Responsible for managing, supporting, updating and improving InstaMed's core information systems. Working with business leaders to understand/document requirements, developing new reports, processes and system updates to fulfill needs.

Greater Philadelphia Area

Greater Philadelphia Area

Contour is an IT Infrastructure Consulting Firm that was founded in 2008. We have strong partnerships with Cisco, VMware, EMC, Fujitsu, Nimble, Microsoft, Brocade, and Evault. Our core focus is Cloud based Managed Services with practices in IAAS, Help Desk, Monitoring and Management of IT Infrastructure. We are experts in deploying solutions for:Virtualization: Server, Storage and DesktopsServer Consolidation: TCO/ROI Studies, Migration & Data CenterConsolidationBusiness Continuity: Planning, Design & ManagementDisaster Recovery: Preparation & TestingSAN Architecture: Design, Layouts and AssessmentsEnterprise Backup: Archiving, HSM, Disk/Tape & ContentManagementHigh Availability SolutionsManage ServicesService Desk

16 Hagerty Boulevard West Chester, Pa 19382

I have dual roles that overlap in my current position which include technical account management and salesforce administration. I work closely with engineering, sales, and business management team to win new business, up-sell/cross-sell products/services to existing customers, and increase productivity of internal staff. Below is a summary of my responsibilities: Technical Management - Understanding new/current customer needs, challenges, and requests. Documenting their business requirements and educating those stakeholders how our software/services can alleviate pain points and further improve their success. Salesforce Administration - Work with business leaders to scope objectives, goals, and requirements that can be improved in salesforce. Develop strategies for improvement with success metrics. Implement process automation and functionality to increase productivity. Maintain the system, provide training, and solve issues when they arise.

Aston, Pennsylvania

Responsible for selling lighting, signage and electrical service solutions to senior-level executives of multi-unit specialty chains, department stores, convenience stores, fast food chains…etc. Communicates with customers ensuring that exceptional service is provided, all while selling additional services on an on-going basis.

Bachelor Of Business Administration (B.B.A.), Marketing

Associate'S Degree, Business Administration And Management, General

Education record