Rich Hill Email and Phone Number

• Currently serving the enterprise and external clients through new Ping onboards, Access requests, client applications, and internal innovation and automation opportunities • 4 years of experience in RPA (Robotic Process Automation), Real Time Payments, and Infrastructure Upgrade crew leadership• Ensures proper expectations are set and managed across the many different stakeholders involved• Supports and facilitates the success of Scrum and Kanban Teams by fostering and evangelizing Agile values and practices consistently, while making best use of available tools• Ensures the team adheres to Agile principles and is always looking for ways to improve• Provides ad-hoc coaching to a variety of people, from within and external to my teams• Organizes and facilitates ceremonies, identifies improvement opportunities to optimize velocity and quality while mitigating risk• Tracks and communicates the overall team progress providing visibility and education to stakeholders• Assumes a servant-leader role to remove impediments to progress as identified by the team while shielding them from distractions• Protects the team from outside influences to ensure the team remains focused on prioritized and high-value work• Partners with the Product Owner to ensure the backlog items are prioritized based on business value and ready for the team

• Roughly 2 years in RPA (Robotic Process Automation), Real Time Payments, and Infrastructure Upgrade crew leadership• Ensures proper expectations are set and managed across the many different stakeholders involved• Supports and facilitates the success of Scrum and Kanban Teams by fostering and evangelizing Agile values and practices consistently, while making best use of available tools• Ensures the team adheres to Agile principles and is always looking for ways to improve• Provides ad-hoc coaching to a variety of people, from within and external to my teams• Organizes and facilitates ceremonies, identifies improvement opportunities to optimize velocity and quality while mitigating risk• Tracks and communicates the overall team progress providing visibility and education to stakeholders• Assumes a servant-leader role to remove impediments to progress as identified by the team while shielding them from distractions• Protects the team from outside influences to ensure the team remains focused on prioritized and high-value work• Partners with the Product Owner to ensure the backlog items are prioritized based on business value and ready for the team

Our passion is designing and creating lush and tranquil outdoor living spaces, English-style gardens, flower beds, flagstone patios, stone and brick retaining walls, and drainage systems; basically everything about gardening. We excel at turning the dead spot or problem area in your yard into a beautiful living space that you can’t want to spend time in.

• Project Manager / Scrum Master for an array of multimillion-dollar client-based projects encompassing MVC, native, and cross-platform applications in an enterprise-level setting• Many years of successful leadership of on-shore, off-shore, and hybrid development teams of varying size• Played key role in the company’s explosive growth over 5 years• Facilitate backlog and stakeholder management, sprint planning, sprint retrospectives, daily standups, and sprint demonstrations to stakeholders, while efficiently and effectively incorporating feedback and change• Manage the relationship and expectations between CEI’s clients and internal development teams, whose shared goal is to efficiently and effectively identify the needs and scope of a new application, then build it using an iterative (Scrum) approach• Closely track the budgets, timelines, scope, and onshore/offshore resource models for multiple projects simultaneously while ensuring all stakeholders’ expectations are successfully managed• Highly skilled in the usage of scrum tools (notably MS VSTS and MS Excel) to actively track team velocity and product backlog size (features and bugs) while providing accurate forecasts with respect to planned features and organizational goals• Effective at mitigating project risk by empowering the team with key decisions• Routinely provide training and mentoring to project team members and stakeholders• Shield the development team from distractions while removing impediments • Ensure project information is easily accessible and flows unimpeded between stakeholders and the team

• Prepare metrics for executive management reporting (Monthly Business Segment Quality/Productivity Reviews, Quarterly Management Reviews)• Generate quality reporting to support business needs• Advanced usage of SAP and MS Excel

• Responsible for the acquisition/analysis of historic usage from utilities for contractual pricing agreements, use of flowcharts and gathering user stories, and work closely with the BA Team and Developers to define and test requirements for software/program deployments• Participate in application design sessions for the purpose of ensuring user requirements are translated properly to the application development staff• Meet decision makers, programmers, and end users to define business requirements for multiple projects• Responsible for both pre-deployment and ongoing quality testing of proprietary software• Heavy reliance on MS SQL Server/MS Access/MS Excel• Developed and maintained professional business relationship with utilities’ supplier relations departments• Develop and write technical documentation for the completed software• Worked alongside the Project Managers on multiple projects, in addition to assisting them in identification of users in key roles

Office Suite, Access Database Management, Website Development and Support

Teaching of low to intermediate levels of English as a foreign language to various ethnicitiesResponsible for one-on-one counseling of progress, and tutoring, if necessaryResponsible for structuring lesson plans and class activities

Responsible for the design and implementation of biometric security solutions, Secure Wireless IP Networks, and LANsProvided training and on-site customer supportSupervision of a team of 5-20 that implemented my solutions

Designed and implemented Ethernet networks with team membersAssisted with the designs of network layouts though Microsoft VisioTroubleshot, repaired, and built computers and serversProvided technical, phone, and on-site support to clients.

Set up and maintained voice, radio, fax, and Ethernet networksDeployed tactical servers running Windows NT 4.0 in a field environment SINCGARS radio experienceTrained soldiers monthly on Army telecommunications equipmentReceived Honorable Discharge